Joe Cooper Ford - Yukon

Outstanding experience Went in knowing exactly what I wanted. Not only did they have it, they also had the color I wanted. I am extremely happy to have Joe Cooper Ford Yukon Went in knowing exactly what I wanted. Not only did they have it, they also had the color I wanted. I am extremely happy to have Joe Cooper Ford Yukon in my neighborhood. Robin was the salesperson I worked with on this deal and I got exactly what I expected. This is the only dealership I would deal with. I had no problems with this dealership at all. More

Worst experience ever, read the reviews and believe them I have never been treated this badly by a dealership. The salesman Ryan was very nice but he lost a sale over $300 because the managers wouldn't budge I have never been treated this badly by a dealership. The salesman Ryan was very nice but he lost a sale over $300 because the managers wouldn't budge on the price of a used Mustang, their General Manager I believe his name was Don, but if that's wrong then he was the short, fat, bald guy with glasses. I gave a fair offer based on other dealers and mileage of similar vehicles elsewhere and he had the nerve to tell that "maybe you just shouldn't buy a car here" ( not the only remarks he made, he also defended his pricing and the negative reviews that this dealer has, as well as continually cutting me off as I spoke and escalating his negative tone) so anyway he took it to a personal level and Id had enough and told him that I could accommodate him and buy elsewhere but I kept my cool and said to have a nice day, and he smirked and made the same statement only in a childish condescending tone and had the nerve to march up to my face as he said it and then followed right on my heals as I left his office and was chasing me out the door when I stopped and that's when I could no longer tolerate this jerk and I advised him to back up immediately, and apparently he could tell I was serious and he backed up. Who does that???? Who insults people and then continues to argue as I tell them I'm leaving? I was warned about this dealership by so many people but I gave them a shot because they are in my home town. I will never set foot on any Joe Cooper lot again. The management here is the worst I've ever seen, they do not come off their prices at all, and the GM is lucky I'm as patient as I am because anybody else would have knocked him out if he had spoken and acted that way and he came very close to that happening, thank goodness I possess the manners and restraint that this jerk doesn't have. He's in the only business that would have this kind of fool working with them. To the salesman Ryan Kibler, I actually feel bad and any other dealer would be lucky to have a young man like this working for them so give him a call and hire him away from this awful place. More

Dont waste your time save yourself the heartache. I went in on a Saturday, 5 minutes before closing. Gave Dustin Langley my drivers license info and VIN off my trade. O save yourself the heartache. I went in on a Saturday, 5 minutes before closing. Gave Dustin Langley my drivers license info and VIN off my trade. Offered to wait till Monday to do the deal since it was closing time. I thought they closed at 8pm. I test drove the truck I wanted and told him I would be back Monday with a check to buy it, cash sale. He said the used vehicle appraiser was gone for the day and he would get in touch with me Monday about my trade. I never got a call from him on Monday. I went to the dealership after work as I said I would do. A gentleman was working a deal on the truck I was supposed to buy. They offered to cancel his deal and sell to me. I refused. they then tried to convince me to settle for something else. They don't care about what you want, they just want to sell you a car and they absolutely will not negotiate their price. Mr. Cooper, if you see this review please tell me what happened. I used to buy fords all the time from Rick Riley when you had your Midwest City store. That was a great dealership and you could get a good deal and an honest salesman. Not once did Rick try to get me to settle for something I didn't want or act shady. Your business model sucks now Mr. Cooper and I will never buy from your dealership again......ever. More

Worst Customer Service EVER! Had an appointment scheduled for 10a. Arrived 15 minutes early to be "greeted" by a rude service advisor who questioned what I needed and who made the Had an appointment scheduled for 10a. Arrived 15 minutes early to be "greeted" by a rude service advisor who questioned what I needed and who made the appointment. Which doesn't matter and was told it would be almost 2 hours before they even touch it. He was discouraging me from staying. I went in to let the service cashier know to cancel my upcoming service for a different Appointment. She too was very rude and was demanding to know who scheduled the appointment. I had to ask her if that was not something she could look up. I said forget it I'll just never come back here. She got a smile on her face and said oh sorry. Well you watched all my money and everyone I knows money walk right out the door. Now that's something to smile about. More

Go elsewhere if possible They will absolutely not negotiate on the price of a vehicle. They did not honor the internet coupon because "the price of the vehicle was just drast They will absolutely not negotiate on the price of a vehicle. They did not honor the internet coupon because "the price of the vehicle was just drastically dropped, and there's no leeway in the price". I was looking at a used minivan that he admitted had been on the lot for 45 days, yet they still would not negotiate on the price or honor the internet coupon. Also beware to check financing papers, they tried to overcharge me, he claimed it was a typo so fixed it. Then he claimed that I had to purchase GAP insurance or the finance company wouldn't finance it (which is okay because I can cancel it). I only purchased for this dealer because I've been looking for a minivan for a few months, and have not found one at other dealers. Then on the way home the check engine light came on. Obviously all the BS about having it inspected, etc... is a flat out lie. The whole process took way too long. They have big stand up signs all over the dealership claiming "you can buy a car in less than 2 hours". Not true in my case. We were there about 4 hours. More

Went way above and beyond After having about as bad of a day as I could. Mark and Richard Sills went so far out of there way for me and my family that I will never do buss. wi After having about as bad of a day as I could. Mark and Richard Sills went so far out of there way for me and my family that I will never do buss. with anyone else ever. This dealership was the best experience I have ever had with buying a new truck. Honest up front and just plain good folks. I will drive from Moore just for an oil change. More

Joe Cooper Customer for Life I started looking for a new pre-owned vehicle on September 7. With four children, I was very specific for our family's needs. At the time I started l I started looking for a new pre-owned vehicle on September 7. With four children, I was very specific for our family's needs. At the time I started looking, joe Cooper's inventory lacked the specific vehicle I was searching for. Thanks to Andrea's dedication and professionalism, we were able to find the perfect Expedition with bucket seats in the 2nd row for our family! And, from the thorough test drive to completing financing in 1 hour and 43 minutes! Very pleased with our car buying experience and will continue shopping for years to come at Joe Cooper! More

Service SNAFU Service was in a mess yesterday (7/23/15). It took three hours to get an oil and filter change for my 2013 F-150. It would have been longer had Jody o Service was in a mess yesterday (7/23/15). It took three hours to get an oil and filter change for my 2013 F-150. It would have been longer had Jody of Cooper Ford not intervened after I inquired why my vehicle had not been serviced. Don't know if they were missing some key tech folks yesterday or what. Perhaps this dealership is being sold...who knows? Had the Joe Cooper Service Dept. been upfront with me about their personnel problems I would have left and come back another day. My time is valuable to me. More

Too pushy I used the ford website to find a nearby dealer. They contacted me. After I showed interest in a particular vehicle the would not leave me alone. They I used the ford website to find a nearby dealer. They contacted me. After I showed interest in a particular vehicle the would not leave me alone. They called day and night, they emailed texted and just bothered me until I told them that I was going somewhere else. I was excited at first but after a while it just became a bother. They didn't act like they respected my work schedule and were unhappy when I stated that I was unsure when I would be able to come in. More

Very dishonest.. Stay away Bought a used car.. supposedly had inspection done...Since this was a "Dealership" I didn't bother to do an outside inspection...came home and my brot Bought a used car.. supposedly had inspection done...Since this was a "Dealership" I didn't bother to do an outside inspection...came home and my brother drove the car and slapped me ( no really but close) for not taking him for the purchase ( he knows more about cars and I should have taken him with me). The breaks were gone, tires were flaky on the inside which I did not see, and the wiper rubber was hanging of the blade and batteries were almost dead and all these passed their "inspection"..Called the agent and he would not pick up the phone..They did change the batteries for half the cost when I took it back to them, wow great...they pretty much washed it and gave it to me..This place did not even have the standard of one of those smaller used car places...why I am writing this? ... I recently had another experience from a dealership in Dallas..Let me begin by saying that this was not a certified car but just a good regular Lexus meaning the dealer can sell it to me ASIS and it is my responsibility to inspect the car. Every dealership says about the 161 point inspection but these guys actually did it and showed me the report ( ya, I learned my lesson and also my brother was with me), and a changed my CV boots that was leaking ( which I probably would have never found out ). Now comes the best part...after I took the delivery and headed to Oklahoma and on the way we found that there was a chip on the windshield which was way down and was kinda hard to see and we all missed it..went back to the dealership and the manager, came out inspected it and immediately offered to REPLACE the windshield..they could have denied it or at the most fix it with filler since I already bought the car..to make things sweeter they offered to do it in Oklahoma and paid for it...came to oklahoma and after a week my wife said the breaks were squeaking...called them again and guess what, THEY OFFERED TO CHANGE IT (again) ..That was a DEALERSHIP... More