Joe Cooper Ford - Yukon

Probably the worst dealership experience I've ever had I went to Joe Cooper Ford in Yukon, OK looking to purchase a new vehicle. I already knew exactly what I wanted to purchase and already had the leasing I went to Joe Cooper Ford in Yukon, OK looking to purchase a new vehicle. I already knew exactly what I wanted to purchase and already had the leasing numbers that were *PROVIDED BY FORD* so it should have been an easy transaction. I receive Ford X-Plan pricing thru my work so literally all they had to do was help me find the vehicle and write up the paperwork and it would have been beneficial to both of us. But that's not what happened... After the initial back and forth, their finance manager (can’t remember his name, older man, buzzed hair) came to me with the numbers which were WAY off (higher of course) from what Ford had provided in their leasing offer. Thinking there was a simple error or honest mistake, I explained what the lease offering numbers were then asked him to refigure them because there was no reason they should be so different. He went back to his office and did his thing then came back with numbers that were better than before but still nowhere near acceptable. I explained yet again why they were wrong then even showed him the offer ON FORD'S WEBSITE and his response was that the website "must be wrong" because there was "no way he could do that." Somewhat surprised by this response, I asked him to justify that statement. His only explanation was that they had "encountered this issue with customers and the Ford's website before" where we (the customers) failed to read some fine print. Basically, he was telling me that it was my fault but for the record, I had in fact read all of the fine print, thats not where the problem was. This is where it really went downhill. After some more back and forth about he finally flat out said to me "maybe you need to go somewhere else because I can't give you that deal." I was not in any way being disrespectful or rude during any part of this, I simply wanted a reasonable explanation why the numbers were so different and I ultimately just wanted to buy the car but simply put, this is the type of guy that just doesn't like having what he says questioned and certainly doesn't feel he needs to justify what he says regardless of how little sense it makes. I should have just trusted him and signed right away simply because he said so I suppose. Even after telling me (the first time) that I needed to go somewhere else I was determined to get this car purchased so I decided to let that one pass. I walked him over to the computer in their lobby and pulled up Ford.com and walked him thru exactly where the offer was and how I had configured the car, ultimately coming to the exact numbers I had provided him. He just seemed baffled and again said the website must be wrong because it just wasn’t possible to get to those numbers. Then he said my favorite sentence of all… “Maybe we (being Joe Cooper Ford) need to call (he said my employer name as I was wearing a company shirt) and tell them not to send us any more X-Plan participants and like I said, maybe you need to go somewhere else.” That’s right, he not only told me he didn’t want MY business, but also didn’t want any business from anyone at my employer. So thank you Joe Cooper Ford in Yukon, I did as YOU asked and helped you with BOTH of your requests in your final statement to me. I went to another dealer, had a GREAT experience AND got the EXACT car I wanted with the EXACT deal offered by Ford. Odd how another dealer could honor their parent company's offer yet Joe Cooper Ford could not. I bet Ford would be interested to know this dealer claims to honor X-Plan purchases then tries to add money into the deal they can't/won't explain. This place is why other car dealers get a bad name. They operate under the idea that everyone is a moron or stupid by default and it’s up to the customer to prove them wrong. I guess I should have known when I heard this same guy talking crappy to another customer when I first got there so not sure why I expected anything different. More

Warranty work on my Raptor, Rear defrost failed. Up front i was told it was not covered under warranty. I called ford and pulled my paperwork from purchase it clearly stated it was on the back of my Up front i was told it was not covered under warranty. I called ford and pulled my paperwork from purchase it clearly stated it was on the back of my paper. Took it back to show them they agreed it was a mistake and was covered. Darcy and Jody both did a great job to insure i was 100% satisfied after the work was done. We hit a hiccup, but it was fully taken care of and the work done to my raptor was with the quality i expected. Glad to use Joe Cooper in Yukon, we have had many many vehicles through them and my work continues to have our fleet trucks serviced there at my recommendation. Customer service goes a long ways! More

Crooked and dishonest! Joe Cooper ford of Yukon was selling a Jeep Wrangler on Autotrader.com. I decided I wanted to purchase the vehicle and called them to work through the negations and purchase pro selling a Jeep Wrangler on Autotrader.com. I decided I wanted to purchase the vehicle and called them to work through the negations and purchase process. I had already been approved for a loan through my credit union so I got the salesman in touch with my credit union to work through the purchase agreement. That all seemed to go well. Keep in mind I live in Kansas City so I had to travel to pick-up the vehicle. I called the salesman and my contact at the credit union to make sure everything was squared away. I told the salesman that I would be there by 7pm to pickup the Jeep. He said they would have it gassed up and ready to go for me. I purchased my plan tickets and was on my way. No direct flights, so I had to catch a connecting flight in Dallas, TX. When I got to Dallas, I received a phone call from the salesman. He told me they had sold the Jeep. Needless to say I couldn't believe it and I really didn't for a few minutes. I really thought he had the wrong number and didn't realize who he was talking to. I actually responded by saying, "yeah, I know, I am in Dallas right now and everything is on time so I should be there by 7pm". Long awkward pause, then he responds with "really?". That's when I realized this was not a joke or someone who called the wrong person. When I asked how that could happen, I was told that they don't hold any vehicle. It's first come first serve. They never mentioned that when were discussing the purchase. I know, I should have asked, but it didn't even cross my mind, plus they new I would be traveling down from Kansas City so you would think they would mention it. I told them they shouldn't be selling vehicles over the internet or if they are then they really need to rethink their policies. They did say they would make it right and at least refund me the cost of my plane tickets. That was in November 2013, as I write this in January 2014 I still haven't seen one dime even after several back and forth communications over a period of a month following this whole ordeal. During that time they kept promising me a check was in the mail. I even have it captured in text messages to prove it. I will never do business with this dealership again and I am writing this hoping that it saves at least one other person from the painful experience that they put me through. This dealership should not be in business, at a minimum they shouldn't sell cars over the internet. It cost me over $400. More

On 10/1/13 I brought my 04 6.0L F350 dully in because it would start and die. I explained in detail what the truck was doing. Tow days later I was told the truck was ready. I was told the codes indicated th would start and die. I explained in detail what the truck was doing. Tow days later I was told the truck was ready. I was told the codes indicated the glow plut control module was bad. $367.00. I took the truck home and the next morning it did the same thing. On 10/12/13 I was headed on a trip when the truck quit on the turnpike. I called the service advisor at Joe Cooper Ford Yokon and he sent out a wrecker. On 10/14/13 I was told the proplem was the IPR ( pick up screen to the oil pump). Later that day I was told that the problem was the oil pump which would cost $700. On 10/16/13 I was told the truck was ready. The Service Advisor said they would talk to the Service Manager to bring the bill down that there was quite a bit of wiggle room on the price. I picked up the truck that afternoon and it cost me a whapping $2956.77. Not only did I pay for all the parts that I didn't need, but it cost me $260 for the tow also. If you need work that is not under warrenty, you can't afford Joe Cooper Ford Yukon. Go some where else! More

An Excellent sales experience. Darren was very easy to work with. Eric poston in finance was professional and honest. Would definitely return and refer others. work with. Eric poston in finance was professional and honest. Would definitely return and refer others. More

I would recommend Eric PostonI in the financial office. He saved the deal. When the the salesman and his manager backup assumed agreement and nothing was agreed to I wanted to walk out. The practice of no He saved the deal. When the the salesman and his manager backup assumed agreement and nothing was agreed to I wanted to walk out. The practice of not showing the final numbers until you get to the signing phase is unacceptable. Why assume all customers are dumb as a rock. Eric made the difference and saved the rebate and the purchase. He relised immediately that my numbers matched what I'd been told and not what he was handed on paper. Lesson learned. Demand the numbers before getting sent to the finance office. You may not get an Eric. More

Wonderful experience. We had a good saleswoman. Eric Poston for the financial end was the best I have ever had work with me. We were in and out of the dealership is less than 3 hours!!!! Best car buyi Poston for the financial end was the best I have ever had work with me. We were in and out of the dealership is less than 3 hours!!!! Best car buying experience I have ever had!!! More

Top Notch Service! You cannot get any better than this! A little background info...We purchased a 2010 Ford Focus from Joe Cooper Ford Yukon in 2011,for our daughters' graduation and were extremely pleased w little background info...We purchased a 2010 Ford Focus from Joe Cooper Ford Yukon in 2011,for our daughters' graduation and were extremely pleased with the service. She loves her car. A few weeks ago, my Chevy Malibu was totaled in an accident. The search for a replacement vehicle began. I researched 9 different makes from SUV's, Sedans and Hatchbacks and test drove them as well. I knew what I wanted, went to several Ford dealerships and was not having any luck. Did not see my choice on their website, but decided to go look at Joe Cooper anyway. We were greeted by Chad and remembered that Dustin had helped us with our daughters car. We spoke with both gentlemen explaining what we were after, it was not there. We looked around a bit, thanked them and walked out of the show room. We didn't even get halfway across the parking lot when the pair came out to speak with us further. They said "If we can get you the vehicle with everything your looking for, we would love to have your business again, would you give us the chance to see what we can do for you?" They had me at give us a chance and what can we do for you! Same outstanding service, we had with our first dealings with Joe Cooper in 2011! Dustin took note of everything I listed and they ran with it! Chad continued to check in on us, made sure we were comfortable. They didn't skip a beat! They found the my car not on the lot, but they could get it there. We agreed and had money for down but needed to speak with financing for the rest. Like most people,we were dreading that part of the deal, until we were greeted by Eric Poston. We sat down with Eric. We prepared for the numbers battle and confusion to begin.Not the case! Eric said "I am very direct, honest and promise I will not stop until I get you the best deal I can." My husband stated "It's my money." Eric said, "Yes, it's your hard earned money." Eric "The Super Banker" I like to call him, was by far the best experience we have EVER had with financing anything! He and my husband, also a numbers man, hit it off very well. He explained everything he was doing in plain understandable terms for me, the creditors he was dealing with, showed us the differences in terms of agreement. Basically he left no stone unturned for us! He was very genuine! We walked out of his office, more excited about speaking with him, than the fact that we had just purchased a car! They even gave me a new loaner car, until mine arrives! All three gentlemen took additional time to chat with us before we left and we couldn't stop talking about them on the way home. I hope this review was helpful to someone looking for Friendly, Professional and Honest dealerships when looking for your next vehicle. We knew we were customers, but they treated us like people! Our thanks and loyalty to Chad, Dustin, Eric and the rest of Joe Cooper Ford Yukon family More

We have now bought 4 vehicles from Joe cooper in Yukon the service has always been exceptional. Homer Mason and his finance man make their customers feel very much at home..I called Homer on a Wed evenin the service has always been exceptional. Homer Mason and his finance man make their customers feel very much at home..I called Homer on a Wed evening and he had what i wanted on his lot in Yukon the following day..at the price i was expecting. i would highly recommend ANYONE to shop at Joe Cooper in Yukon..ask for Homer Mason and they will be truly happy with the outcome of their experience..Thank you very much Joe Cooper and Homer Mason for making me and my family happy with our vehicles. More

Bought a new Flex last fall. Factory wheels and tires had been replaced with supposedly expensive after-market wheels and tires. Within 4 months and 4700 miles, 3 of these wheels bent or broke. Daniel had been replaced with supposedly expensive after-market wheels and tires. Within 4 months and 4700 miles, 3 of these wheels bent or broke. Daniel Parker of the Joe Cooper dealership refused to discuss my problem. Said that once I drove the car off the lot, the wheels were my problem. Found out the after-market wheels were about 1/2 the price of Ford factory installed wheels. I wonder who got the kick-back from taking the factory wheels off of my car and putting the inferior wheels on? Wouldn't recommend this dealer to my worst enemy. More