Jimmy Britt Chrysler Jeep Dodge RAM - Service Center

Very clean service area and shop. Service personel were nice and attentive. Got my car back in a timely manner. Service personel were nice and attentive. Got my car back in a timely manner. More

The staff is friendly and knowledgeable. The service director makes sure everyone leaves satisfied and confident their issues were taken care of. Highly recommended for any service need. The service director makes sure everyone leaves satisfied and confident their issues were taken care of. Highly recommended for any service need. More

Great this time. But, please keep improving! The first 3 time was not adequate at all! But, please keep improving! The first 3 time was not adequate at all! More

svc was great. only exception was that when we picked up the vehicle we expected it to be leaned, but all they did was take the tape residue off the side rear windo only exception was that when we picked up the vehicle we expected it to be leaned, but all they did was take the tape residue off the side rear window. Van was not rinsed off or anything. Most car delealerships that I have ever gone to do this. Maybe we should hae waited a couple more hours before picking it up. More

Dealer service was friendly, waited six weeks on parts because of the UAW strike.no complaints because of the UAW strike.no complaints More

Conflict resolution is commendable! The service team has demonstrated a willingness to satisfy the customer! The service team has demonstrated a willingness to satisfy the customer! More

Very professional, every one was efficient and all around a very fast and easy process. a very fast and easy process. More

From sales to service, Jimmy Britt has always been great for me. Stephanie in service is awesome! She’s always kind and does a great job! for me. Stephanie in service is awesome! She’s always kind and does a great job! More

I have a Chrysler Goodwill case to get my AC fixed. The service writer told my Chrysler case manager that the part needed to fix my Durango was in stock and the service department was waiting on me to The service writer told my Chrysler case manager that the part needed to fix my Durango was in stock and the service department was waiting on me to bring my Durango to be fixed. SocI called and scheduled an appointment to drop off my Durango to br fixed. The service writer told me it would take 3 to 4 hours to fix. Since it was the end of the day when dropped my vehicle off, I figured that it would be ready by the end of the next day. The following day, my husband called to get the status on my vehicle and was informed that my vehicle was not fixed because the part was not in and it had to be ordered and it would take 2 to 5 business days for the part to get to the dealership. I’m disappointed because they lied to my case manager about having the part and then they were going to hold my vehicle at Jimmy Britt for days. They were not going to tell me what was going on with my Durango. I’m a busy working Mom and I don’t have a back up car to ride around in until they get the part in and fix the Durango. So, I went and picked up my Durango and the service writer said that they would call me when they got the part in and gave no apology or nothing. Very disappointed. More