Jim Norton Toyota of OKC

Great experience with sales and financing. Great and friendly service. We were treated great. Kendrick Williams can get you into a vehicle today. Chris Landeros got us great financing. Thank Great and friendly service. We were treated great. Kendrick Williams can get you into a vehicle today. Chris Landeros got us great financing. Thanks for a wonderful experience. More

Toyota I & my husband went to shop 2016 Toyota Camry Le . The seller showed us 2016 LE & XLE. We saw the XLE is much more upgrade, & options than LÊ. We aske I & my husband went to shop 2016 Toyota Camry Le . The seller showed us 2016 LE & XLE. We saw the XLE is much more upgrade, & options than LÊ. We asked him how much different between 2 these trim. He said around $3,000-4,000. He said it's brand new. But We saw odometer reading is 1,083 miles. We asked him, and he said that is 108 , and that some mistake on it. We followed him to the show room to discuss the price. He came to talk to his manager, and gave us the form to fill out my personal information so he will know how much my payment. He told us the payment is $699 to $723/mo, but he can take us $699. We asked for how long. He went to ask his manager, and told us for 72 mos?!. Total is ~$50,000?! We asked how much interest rate. He went to ask his manager again. Told us ... We asked we saw commercial said 0% interest or $1.500 cask back. He went to ask manager again, and told us we can pay $616/mo for 60 mos term 0% interest rate. We asked him the price of vehicle is $37,000? While I saw online is ~ $27,0000-$29,000 for new one. This vehicle is 1,080 already? And his manager came out and gave us offer down $595/mo, then $550, then $499, then $470, then $450, and cover all tax, fee, title transfer for us!!!??? We decided not to buy it because we felt like they cheated us! More

Salesperson Thomas Thomas made offer after lengthy negotiation that was not honored. I would never buy or recommend this dealership. Hold your guns 9% under list and sti Thomas made offer after lengthy negotiation that was not honored. I would never buy or recommend this dealership. Hold your guns 9% under list and stick. He will do it again. Flakey group to deal with. More

Incredibly dishonest and high pressure My salesperson in conjunction with the sales manager convinced me to lease a new vehicle, They told me that it is really easy to cancel a lease and t My salesperson in conjunction with the sales manager convinced me to lease a new vehicle, They told me that it is really easy to cancel a lease and that Toyota often offers early buyouts, so not to worry about the length of the lease. They were also KIND enough to roll my negative equity into the lease, did I mention that I bought the trade in the year before from them for 12K, they gave me $6400. Even though I made a large down payment that I thought covered all the fees and taxes, I was contacted a year and a half later to find out that the sales tax was not paid and that it was being added to my payment. These people are HORRIBLE and DISHONEST. I have purchased several new cars at Jim Norton in Tulsa, but I would never deal with them again. They are everything that is wrong with the auto sale business. More

Great car buying experience I had a very positive experience at this dealership. Everyone I had contact with was very friendly and helpful. Ode from sales and Chris from financi I had a very positive experience at this dealership. Everyone I had contact with was very friendly and helpful. Ode from sales and Chris from financing were fantastic. Great car buying experience. More

VERY BAD SERVICE CENTER VISIT. I PURCHASED A TOYOTA FJ CRUISER IN DECEMBER 2014, FROM JIM NORTON . IT WAS A VERY POSITIVE EXPERIENCE WORKING WITH THE SALESPERSON. THE DECISION I PURCHASED A TOYOTA FJ CRUISER IN DECEMBER 2014, FROM JIM NORTON . IT WAS A VERY POSITIVE EXPERIENCE WORKING WITH THE SALESPERSON. THE DECISION TO PURCHASE THE FJ CRUISER WAS HEAVILY BASED ON MY ENCOUNTER WITH THE SALESMAN. UNFORTUNATELY CAN NOT STATE THE SAME ABOUT A VISIT TO THE SERVICE CENTER. ON 11/25/15 APPROXIMATELY 435PM I VISITED THE SERVICE CENTER TO HAVE THE TIRES INSPECTED DUE TO THE TIRE INDICATOR LIGHT BEING ILLUMINATED ON THE DASHBOARD. ONCE ARRIVING, I MET WITH MY REGULAR ASST SERVICE MANAGER (MR JARIED) ( NOT SURE OF THE SPELLING) WHO PROCESS ME IN. I WAS LATER TOLD THAT I HAD A NAIL STUCK IN MY PASSENGER BACK TIRE AND IT NEEDED TO BE REPAIRED OR REPLACED. I WAS ALSO TOLD THAT I HAVE A WARRANTY THAT COULD POSSIBLY COVER SOME OR ALL OF THE COST TO REPLACE THE TIRE. I OPTED TO PURCHASE A NEW TIRE, BUT THE DEALERSHIP DID NOT HAVE A TIRE IN STOCK. I WAS TOLD BY MY ASST SERVICE MANAGER THAT HE WOULD DO WHAT EVER POSSIBLE TO REPAIR THE TIRE AND FOR ME TO CALL BACK THE FOLLOWING MONDAY FOR THE WARRANTY INFORMATION. AT THAT TIME, ASST SERVICE MANAGER MR WESTON APPROACHED THE WAITING ROOM WITH A VERY FRUSTRATED LOOK AND POSTURE AND STATED TO ME THAT IT WAS THE DAY BEFORE THANKSGIVING AND THAT NO ONE COULD DO ANYTHING FOR YOU. I BEGAN TO EXPLAIN THAT I WAS TRAVELING THAT WEEKEND AND WANTED TO MAKE SURE THAT I HAD A SPACE TIRE. I EXPLALINED TO HIM THAT I HAD AN APPT AND THAT THE SERVICE CENTER WAS NOT DUE TO CLOSE UNTIL 6PM. ASST MGR MR WESTON BEGAN TO GET MORE AGGRESSIVE IN HIS POSTURE AND STATED THAT HE DID NOT CARE WHAT THE POSTED CLOSING TIME WAS AND THAT THE MECHANICS LEFT AT 5PM AND THERE WAS NO ONE TO ASSIST ME IN REPAIRING THE TIRE. I TOLD HIM THAT I DID NOT APPRECIATE THE MANNER IN WHICH HE WAS COMMUNICATING TO ME AND THAT THE OTHER SERVICE MAN WAS DOING ALL THAT HE COULD TO ASSIST ME. HE LEFT THE WAITING ROOM AN D WENT TO SPEAK TO MY SERVICE MAN AND TOLD HIM THAT NO ONE COULD ASSIST ME AT THAT POINT AND THAT IT WAS TIME TO GO. AT THAT TIME IT WAS APPROX 5:25PM, AND WESTON DID NOT WANT THE OTHER SERVICE MAN TO ASSIST ME. FORTUNATELY, THE SERVICE MAN CHANGE THE TIRE THAT WAS DAMAGE AND OFFER ME TO RETURN THE FOLLOWING MONDAY FOR RESOLUATION ON THE DAMAGE TIRE. THANK GOD MY SERVICE MAN DID NOT LISTEN TO WESTON, BUT HAD THE TIRE CHANGE. I HAVE WITNESS WESTON BEHAVIOR WITH OTHERS DURING PREVIOUS VISIT AND THOUGHT TO MYSELF, I WAS BLESSED THAT HE WAS NOT ASSIGNED TO ME. I WITNESS WESTON BEING VERY RUDE AND VERY DIRECT AND NOT PROFESSIONAL AT ALL. I REMEMBERED A PREVIOUS SERVICE VISIT WHEN I WITNESS MR WESTON COMMUNICATING VERY UNPROFESSIONALLY WITH A SENIOR COUPLE AND THEY WERE OBVIOUSLY IMTIMIDATED BY MR WESTON'S TONE AND DICTION. I HIGHLY RECOMMEND THAT MR. WESTON BE PROVIDED ADDITIONAL TRAINING IN CUSTOMER RELATIONS/SERVICE PERHAPS THIS TRAINING WILL ASSIST HIM IN CUSTOMER RELATIONS. I HAVE DECIDED TO TAKE MY VECHILE TO FOWLER TOYOTA FOR FUTURE SERVICING. I HAD A GREAT EXPERIENCE WITH FOWLER HONDASERVICE CENTER DURING THE PAST 3 YEARS, AND LOOKING FORWARD TO THE SAME FROM FOWLER TOYOTA. More

Feel free to be taken advantage of. Please listen closely. Never, never, never give your business to these people. They have no integrity. They take advantage of young 1st time purcha Please listen closely. Never, never, never give your business to these people. They have no integrity. They take advantage of young 1st time purchasers. They lied to customers and when caught in one lie make up another one to make it seem more appropriate. This is the dealership that gives all dealerships a bad name. I have only seen worse in movies. More