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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
676 Reviews
Call Service Center (918) 215-3786

676 Reviews of Jim Norton Toyota Tulsa - Service Center

Sort by
March 28, 2024

Had a warning light go off, which should be covered by warranty. I was told that the part was broke and I must of hit something, which I did not. I had checked the part in question prior to dropping the More

by Toyota Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lost card of service rep
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. We are thankful you shared these concerns but unfortunately cannot identify you by the username provided and kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group

March 28, 2024

Great customer service, I was there for an oil change and the servers department took care of me immediately got me in and out within 45 minutes. Perfect. More

by johngarrett87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earnie Plumbtree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your perfect review John! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

March 28, 2024

Really Great service. I would highly recommend Jim Norton Toyota for any of your vehicle needs. More

by CRDUPLISSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

March 28, 2024

Check in process is too lengthy although Rachel was very good and communicated extremely well. More

by JanP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting Jim Norton Toyota’s service department. We are glad that Rachel provided you with a positive experience and appreciate your patience for the extended wait you encountered. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. We are always looking for ways to improve our process, if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 28, 2024

They got me in and out of the door in a quick turn around time. More

by daphdc21
Service Time
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Still
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Auston in the service department always takes great care of our vehicles. This visit was no exception! Prompt and communicative! More

by Janice_Koss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write such great feedback, Janice. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Austin was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Took 1 1/2 hours to install wiper blades and check air in tires. Was not notified when it was ready and I went to see about the long wait. More

by muscogeekat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Great experience from sales to service nice and clean environment and fast pace to get you in and out More

by C_MORGAN43_43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Freer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Fast and very polite. Kept me updated on progress. Notified immediately when the work was finished. More

by BETTYBUSH5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla Harmon
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us, Betty! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

The "service Advisors" need some schooling in interaction with customers. A smile would be nice. More

by dtandkt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla
Report | Print
Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

We set a very high standard for ourselves and our customer service, so we greatly appreciate you sharing this feedback. It has been shared with our management team for further review. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group

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