Jim Falk Motors of Maui

Always got the next job very experienced reliable dependable there when you need them call back on time dependable there when you need them call back on time More

Noone checked on me after checking in - only needed oil change - inspection and rotation - with an appointment that should take an hour --- not three hours. change - inspection and rotation - with an appointment that should take an hour --- not three hours. More

Every time I bring my vehicle in, whether it’s a routine oil change and/or diagnostics, I have to wait an excessive amount of time. This visit, my vehicle sat for two hours from my appointment time and hadn oil change and/or diagnostics, I have to wait an excessive amount of time. This visit, my vehicle sat for two hours from my appointment time and hadn’t been touched. This was not the first time. I spoke to the manager for a resolution and I dread the wait time when I have to bring it in for more diagnostics. I really don’t want to do business with Jim Falk anymore because my time is not valued. The upside is Natalie at the check-in desk is very nice and professional. More

This is the second cat we bought from them this year. We are going to be a long time customer We are going to be a long time customer More

This was my first experience with the dealership, and my service from Natalie Darisay was hands down red carpet status. It was my first time dealing with my extended warrenty, as I have never needed it befo service from Natalie Darisay was hands down red carpet status. It was my first time dealing with my extended warrenty, as I have never needed it before, and that side of the situation was a pain but apparently not so uncommon. If it weren't for Natalie I would have cried from being overwhelmed. She made my situation feel like it was the only one and treated me with such compassion and empathy for my situation. She was so patient with me, extremely knowledgeable and really cared. Her customer service comes naturally and she is clearly an outstanding asset for Nissan. Thank you. I also want to note that the sweet older man, I believe his name was Efron, who greeted me with a warm smile and kind words as I approached to service entrance gives such a great first impression of Nissan. He's fantastic. More

It was fast and easy. Natalie was awesome, and very helpful. Thank you Natalie. Happy holidays!. Natalie was awesome, and very helpful. Thank you Natalie. Happy holidays!. More

The Service advisors are always helpful and friendly. Work is always done in a timely manner. Work is always done in a timely manner. More