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Jim Falk Motors of Maui
Kahului, HI
858 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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858 Reviews of Jim Falk Motors of Maui
December 12, 2023
I had an excellent and easy process in purchasing a vehicle from Tehani. She went above and beyond my expectations in customer service compared to other dealerships I’ve delt with. Communication was gr vehicle from Tehani. She went above and beyond my expectations in customer service compared to other dealerships I’ve delt with. Communication was great and I couldn’t be happier with my purchase. Mahalo! More
by MSAV808
Employees Worked With
Tehani Santos
Verified CustomerDecember 10, 2023
I’m so grateful for my salesman Andrew who was so easygoing and kindhearted. I need a car because the fires in Lāhainā changed my life. Andrew Changed my life making it so easy to buy a car. I’m 53 a easygoing and kindhearted. I need a car because the fires in Lāhainā changed my life. Andrew Changed my life making it so easy to buy a car. I’m 53 and this is the first car I’ve purchased so I could have been terribly stressful. I couldn’t have asked for a better experience.Thanks to his supporting team as well!! Aloha New 2024 (Hyundai Tucson) , this app is broke. More
by Menunn
Employees Worked With
Andrew Curgus
December 10, 2023
No follow through with promises paid for. Several (four to five calls) made and we were ignored and never received a return call from anyone at Jim Falk Motors. When we questioned why they re Several (four to five calls) made and we were ignored and never received a return call from anyone at Jim Falk Motors. When we questioned why they replied that they were so busy they did not even have time for a break or even eat lunch, What a sad and sorry and shameful excuse. We will Never recommend your dealership to anyone, in the contrary. You might say we are only one couple, but we have heard similar complaints from others in our community. Your company has definitely dropped the ball and we still do not have a title, registration or safety check on the vehicle. Unable to ship the vehicle outer island. Lahaina fire survivors. More
by nailasteve
Employees Worked With
General Manager. A big zero , Andrew Long
December 06, 2023
Natalia is very helpful I had a bad experience the first time I went to service department and was skeptical but she re assured me Jim faulks dedication to customer service with aloha time I went to service department and was skeptical but she re assured me Jim faulks dedication to customer service with aloha More
by e.berry46
Employees Worked With
Natalia Smith
December 05, 2023
The staff there was very very nice and friendly. The work was done quickly, and communication was excellent. My one gripe was the online booking. It didn't go through the system (I had made the The work was done quickly, and communication was excellent. My one gripe was the online booking. It didn't go through the system (I had made the booking over a week prior). Luckily the staff there took care of getting me in. The online booking also said they would have a shuttle available beginning 0745...well it actually doesn't start until 0800. I think you would be better off calling to book, rather than using the online portal (even through they will sen you an email making the online portal seem like the best option). More
by BLUEWAVECHRIS
Employees Worked With
Natalia Smith
