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Jim Falk Motors of Maui

Kahului, HI

4.3
858 Reviews

260 Hana Hwy

Kahului, HI

96732

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858 Reviews of Jim Falk Motors of Maui

January 17, 2024

Michelle and Ray were AWESOME! Always there and understanding no matter the situation. I'll be recommending more people to deal with them. MAHALO! More

by Kane Kanakaole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rey Vergel De Dios, Michelle Filipe
Jan 21, 2024 -

Jim Falk Motors of Maui responded

Hi Kane, and thanks for the great feedback! We're very happy that Michelle and Ray were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Jim Falk Motors Of Maui Team

January 17, 2024

Natalie was awesome. My truck stalled at the entrance and she went out of her way to help me jump start my truck. All services that I informed her to do was done accord More

by KAHSAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
Jan 19, 2024 -

Jim Falk Motors of Maui responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Natalie was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. - Steve Alesse, General Manager

January 17, 2024

Great job fast promise time was met good job. My vehicle was done in a timely matter thanks ryan More

by primrosemontalvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Westberg
Jan 19, 2024 -

Jim Falk Motors of Maui responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Jim Falk Motors Of Maui Team

January 16, 2024

Natalie is very easy to understand her speech and pleasant to talk to and knowledgeable. More

by BALABAMARTIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
Jan 21, 2024 -

Jim Falk Motors of Maui responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Natalie. Please let us know if we can ever help you in the future. Sincerely, The Jim Falk Motors Of Maui Team

January 16, 2024

$500 bill and the part was $52. Doesn’t seem right, and I still had to go back in, after I pulled out the first time the oil light came on AGAIN More

by bwhite23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of the girls name in service
Jan 19, 2024 -

Jim Falk Motors of Maui responded

Thank you for taking the time to share your feedback. We would like to discuss your concerns further, so please feel free to contact us at your earliest convenience. Sincerely, The Jim Falk Motors Of Maui Team

January 16, 2024

Easy to checkin my car and the service was great. My truck was all good no problems. Also they did service on my car for recalls and it was hassle free. Shuttle service was great and professional hig More

by MKKALAHIKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiya Rosales, Natalie Darisay
Jan 21, 2024 -

Jim Falk Motors of Maui responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Jim Falk Motors Of Maui. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Jim Falk Motors Of Maui Team

January 16, 2024

Jim Falk is my go to on Maui. Needed a flat fixed and I showed up at the shop. Got it done pretty quickly. More

by GPRINCIPATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiya Rosales
Jan 21, 2024 -

Jim Falk Motors of Maui responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Jim Falk Motors Of Maui Team

January 15, 2024

They were friendly and so willing to make the car buying experience enjoyable! It was my first time buying a new car and I would highly recommend Jim Falk Nissan More

by jenannfarey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rey Vergel De Dios, Michelle Filipe, AMY HALLBERG
Jan 21, 2024 -

Jim Falk Motors of Maui responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Jim Falk Motors Of Maui Team

January 15, 2024

Great service. Kind and professional. I was greeted with smiles. Location was convenient and clean. More

by CASSIEONMAUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Darisay
Jan 21, 2024 -

Jim Falk Motors of Maui responded

Cassie, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Jim Falk Motors Of Maui Team

January 14, 2024

Manager was rude to my Husband, quoted me zero that warranty would cover after holding my car for two weeks said that it would be $2800. He’s my car for over a month and charged me for the rental car. More

by CBEESING08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Bersamin, Natalie Darisay
Jan 16, 2024 -

Jim Falk Motors of Maui responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The Jim Falk Motors Of Maui Team

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