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Jim Ellis Chevrolet - Service Center

Atlanta, GA

4.4
2,692 Reviews

2,692 Reviews of Jim Ellis Chevrolet - Service Center

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September 30, 2024

Felt like service advisor was knowledgeable and considerate Explained options and possible causes of problems Will continue to use Jim Ellis More

by JACKDAWG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franchely Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Caicedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Jim Ellis Chevrolet responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

September 29, 2024

I was impressed by the level of service I received. Staff was very professional in their handling of the situation More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Jim Ellis Chevrolet responded

Ken, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

September 28, 2024

I am glad I bought my car at Jim Ellis Chevy. Service was excellent, an oil change was free being first one. More

by RPACIGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your service experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

September 25, 2024

You made 5 star rating in hiring Loan. She represents Jim Ellis well. Give her a significant raise! Folks like her are hard to find and keep More

by psumner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Jim Ellis Chevrolet responded

Thanks for sharing about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

Sep 29, 2024 -

Jim Ellis Chevrolet responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2024

Mike is very professional and courteous. He went above and beyond. We received Wonderful customer service!!! Need more Mikes!!! More

by SBASS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

September 19, 2024

Vlad was very helpful! Great experience with the entire Ellis Chevrolet team! Highly recommend using this dealership! More

by jay_unis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Jim Ellis Chevrolet responded

Thank you, Jay, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Vlad and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

September 19, 2024

Great experience and answered all my questions. Tremendous service with a Big smile. Very satisfied More

by gaendo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Jim Ellis Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

September 18, 2024

If you need service on any Silverado 2500 and up Loan Pham is the best. Work is always done on time and from making the appointment to status updates she will keep you informed of any changes and time fr More

by gblack5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and Loan and our team look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

September 17, 2024

This was my first time selecting Jim Ellis as my dealership to attend to my 2023 Corvette C8. The dealership was referred by a good friend as being highly professional.( Nitin Mareskarkram.) I was More

by dh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elise Schaaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Theriault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Caicedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

September 17, 2024

Retanza quoted me over $500 more than the Chevrolet app did for my running board part and installation. I caught it and she amended the quote, yet offered no explanation for the discrepancy. If my car wasn More

by Jmd914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Retanza Grier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Jim Ellis Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com

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