Elise Schaaf

Ratanza as always was awesome to work with. She as my services provider made sure the job to my car was done kept me up to date on everything and most important, saved me money. She is friend She as my services provider made sure the job to my car was done kept me up to date on everything and most important, saved me money. She is friendly and kind and knows how to take care of her customers. Give her a raise...kudos More

by MSHUMPERT1 Verified Customer Verified Customer

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My car was broken into and stolen and luckily recovered. The insurance claims adjuster decided to have it sent to Jim Ellis Chevyrolet in Dunwoody to have the antitheft reset and keys changed up. The police The insurance claims adjuster decided to have it sent to Jim Ellis Chevyrolet in Dunwoody to have the antitheft reset and keys changed up. The police report from the recovery has pictures, and the claims adjuster has pictures of the vehicle with no damage on it. The reason for this was the car was locked and my keys would not work on the vehicle. We had to call a locksmith to get the door open as the service tech said that they had no way of opening it. The chevyrolet dealership can not lockpick a chevyrolet car. After the locksmith unlocked the car, they went out to work on it some and then called me that they LOCKED it and could not get back in. Had to have a locksmith go out a second time. When I went to pick it up, the car had been damaged as if something was backed into it. Damage from the front passenger door all the way back to the rear wheel well bening bent back on itself. The service people seems confused when I went to talk to them about it as they couldn't even determine what car I was talking about. Me and the insurance adjuster had to walk them out to the car and point at the damage When confronted about the damage they claimed it had been that way the whole time and that they in no way they caused the damage. The service person we were working with stated every car that is received in is photographed, but then said they did not have any photos and if they did would not provide them. They would not check cameras. They provided me with the final bill on 06/03/24, (which was different from the quote) I forwarded it to the insurance claim adjuster and they said they would be wiring me the money. Then on the same day (Still 06/03/24) the service tech said I had to get my car off the lot and implied they would tow it and have it impounded if it was not removed. After picking up my car, the brake assist feature is broken, the center dash entertainment system is giving error codes, and I have 7 maintenance codes. I just got my vehicle exhaust done and there was not problems. More

by darkheroikky Verified Customer Verified Customer

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You get what you pay for and the peace of mind of what you purchased is fully backed by service and the dealership. you purchased is fully backed by service and the dealership. More

by randy70 Verified Customer Verified Customer

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Jason Blanchard and his service team definitely stand behind their word and their word! I had a extremely problematic vacuum leak situation with my Chevy Malibu LTZ and after several visits for the reocc behind their word and their word! I had a extremely problematic vacuum leak situation with my Chevy Malibu LTZ and after several visits for the reoccurring check engine light and P0171 code, they stayed the course and found the leak. When I'm ready to purchase a new vehicle, I'll definitely be looking there as my first choice! Go Navy! More

by Navyguy410 Verified Customer Verified Customer

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Luis was very helpful. Dealership they’re not interested in us as a customer I won’t come back Thank you Dealership they’re not interested in us as a customer I won’t come back Thank you More

by Acastanedaess Verified Customer Verified Customer

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Great dealership highly recommend they have great customer service keep you updated on the on whatever you came in for customer service keep you updated on the on whatever you came in for More

by meia4boyz Verified Customer Verified Customer

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Best dealers in town . JimEllisChevrolet is the best in GEORGIA.And Nick made excellent job.I will recommend all my friends JimEllisChevrolet is the best in GEORGIA.And Nick made excellent job.I will recommend all my friends More

by Anthony Portillo Verified Customer Verified Customer

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They did a very good job of keeping me up to date with the repairs and I received it back in the expected time. the repairs and I received it back in the expected time. More

by raym2 Verified Customer Verified Customer

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Elise is always friendly and helpful; very knowledgeable Jim Ellis is always the best dealership I ever work with Jim Ellis is always the best dealership I ever work with More

by andymak20 Verified Customer Verified Customer

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Great service. Great management. David Exceptional scheduler: Vladimir Kachouby They go out of their way to insure the customer is satisfied. I feel I’m in go Great management. David Exceptional scheduler: Vladimir Kachouby They go out of their way to insure the customer is satisfied. I feel I’m in good hands and not taken advantage of when I go there for repairs. Trust is a big deal to us. Thank you guys for all you do to assist your customers. Catherine and Larry Wagnet More

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