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Jim Ellis Chevrolet - Service Center

Atlanta, GA

4.4
2,692 Reviews

2,692 Reviews of Jim Ellis Chevrolet - Service Center

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October 24, 2024

I have lived in Atlanta for 31 years and have bought multiple cars from the Ellis family of dealerships.They are genuine ,have great cars ,and service them well. More

by Danny Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Jim Ellis Chevrolet responded

Danny, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our team met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

October 23, 2024

Company is great and so is my advisor. All of my cars are from them More

by CP6551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

October 22, 2024

The Jim Ellis Chevrolet service staff is amazing. They consistently provide top notch and professional customer service and vehicle care. Highly recommend. More

by elises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elise Schaaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Theriault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Jim Ellis Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

October 21, 2024

I was taken care of so caring and professionally having never been here before the service was so professionally done and in such a short time I was amazed with the complete experience never had better se More

by recowsert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Caicedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

October 21, 2024

The service was great. Experience was wonderful. Retanza always takes great care of me and my baby. I can't say enough about these folks making a not so great situation p More

by idonthaveascreenname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ned Iwuji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Jim Ellis Chevrolet responded

We are very happy to hear that Retanza provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

October 19, 2024

They're just about money or trickery. Told me I needed work done that I just got done not 3 weeks prior. I had a check engine light on and they didn't mention that at all. If I was some More

by WMFLANAGAN2
Service Time
Recommend Dealer
No
Employees Worked With
Kevin Johnson
Oct 23, 2024 -

Jim Ellis Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ralph Sorrentino, General Manager rsorrentino@jimellis.com

October 18, 2024

Wonderful experience overall, fair negotiations, helpful staff, great financing, great car! Service dept on my Chevy Volt (trade in) was also helpful and fair. Excellent experience overall. More

by ad.steedley
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ned Iwuji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clarence Williams, wonderful guy!!!
Oct 18, 2024 -

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

October 18, 2024

Service was excellent! I was from North Carolina and had to have my Chevrolet Silverado towed in early on a Monday morning. It was engine problems and they got me in ASAP More

by michellelmorrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Jim Ellis Chevrolet responded

Thank you, Michelle! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

October 16, 2024

The service was great and Brian was very polite. He got me right in as a walk-in and took care of me. My car looked so good when they finished with it. I would definitely return if I’m in town visit More

by Desiree’
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Jim Ellis Chevrolet responded

Thank you, Desiree, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

Oct 19, 2024 -

Jim Ellis Chevrolet responded

We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Ellis Chevrolet!

October 15, 2024

The service department was clean, and a functional environment. The Jim Ellis’ employees were pleasant. The customers waiting room was available with comfortable sitting arrangement, refreshment, tele More

by PASTORDVWYN
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fair
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/ please enlarge the e
Oct 16, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault