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Jim Ellis Chevrolet - Service Center

Atlanta, GA

4.4
2,719 Reviews
Call Service Center (678) 735-4758

2,719 Reviews of Jim Ellis Chevrolet - Service Center

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August 16, 2024

What kind of service department is this busy and the owner hasn’t built an additional service department to handle the volume. I’m trading car in 100% due to service department More

by EBHYATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2024 -

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Ralph Sorrentino, General Manager rsorrentino@jimellis.com

August 15, 2024

The was a big mixed up in my purchase. It was an awkward experience to say the least. The salesman we worked with did not get credit for the vehicle we purchased. We were told by a manager More

by GERRYDICKEY
Recommend Dealer
No
Employees Worked With
I don’t know
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August 14, 2024

Vlad was great. Always kept me informed on the service progress. Z07 was delivered clean and well taken care of while at the dealer. More

by jpartington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Stagmaier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vlad met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

August 13, 2024

Always a great experience at Jim Ellis, fast service, Great communication always feel valued as a customer More

by fzjmfw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet. We look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

August 09, 2024

vlad is excellent. very customer focused and solutions oriented . hold on to him. He has a lot of knowledge as well More

by mattjjjardina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Jim Ellis Chevrolet responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 08, 2024

Professional and makes repairs in a timely manner. Keeps customer informed concerning repairs needed and went the vehicle is ready for pickup. More

by MARK.SANFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elise Schaaf
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdez
3.0
This rating includes all reviews, with more weight given to recent reviews.
David Theriault
3.0
This rating includes all reviews, with more weight given to recent reviews.
Retanza Grier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fair
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Blanchard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nicolas Caicedo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

Aug 10, 2024 -

Jim Ellis Chevrolet responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 06, 2024

Easy experience scheduling my truck maintenance online and extremely helpful and competent staff that assisted with intake and completion of maintenance. More

by Gpsalyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Vladimir and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

August 06, 2024

I was very pleased with the service and time that was spent on my vehicle! More

by THornick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Jim Ellis Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

July 31, 2024

Brian Baker is a very courteous and professional rep. He made sure that my car got serviced correctly. I hope that he will be my service rep every time that I bring my car in for service. More

by TONYHX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Jim Ellis Chevrolet responded

Tony, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brian and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

July 30, 2024

Nicolas took good care of my situation when dealing with insurance, he was very honest and informative providing updates on my car. More

by Clio
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Caicedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Jim Ellis Chevrolet responded

Thanks, Clio, for sharing your thoughts about your experience with Nicolas here at Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

Jul 31, 2024 -

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nicolas met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

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