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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,168 Reviews

2,168 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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May 02, 2024

Nick is the best and provided amazing service and comms along the way! Thank you. More

by mikestango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you so much again for your feedback! We hope you have a great day!

May 02, 2024

Superior service with professional service. Charles Prayor was great! 😊😊. Kept me informed as to progress on the repair. More

by BARBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

May 02, 2024

Jim Ellis is a 1st class Dealership, from the sales force to the 5 star service department. My recent warranty service was handled by Charles & Brandon, both exceeded my expectations. I’ll always come back t More

by Robert Wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review!

May 02, 2024

Great service from Tom! Problem was fixed and the car is running well. Thank you! More

by jsimsbi77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Floystrop
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We sincerely value your business and look forward to your next visit!

May 01, 2024

great customer service for my GMC truck which i purchased from them in 2022 as well.. More

by tkenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

April 28, 2024

I had a good experience my last visit with Jim Ellis Buick. The service department was very friendly and professional. More

by LENE03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wellborn
May 02, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you so much for your positive comments about Jim Ellis Buick GMC Mall of Georgia!

April 24, 2024

Our car has been in the repair center for over a month waiting for a part. The mechanical staff has been amazing in keeping us informed. However, GMC is unable to obtain the parts needed for their cars. T More

by SGS.Lyndale
Recommend Dealer
No
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

April 24, 2024

We prefer to come to this dealership for servicing our vehicle versus the one in our city because of how well they have treated us and answered any questions we have. More

by B.RONDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Floystrop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

April 24, 2024

Jim Ellis Mall of Georgia has always gone above and beyond. James and Ed excellent service advisors that always do what is best for the customer. More

by ellisjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

April 16, 2024

This is the 4th time I have to take my truck in to figure out what’s wrong with the transmission and supposedly the replacement part would fix it and truck is still the same mis shift while driving More

by Oneforallservices1
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
James Stecker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (770) 872-0884.

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