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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,296 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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May 30, 2025
Great experience! Service was done professionally and quickly. Very comfortable waiting room too. A PLUS service department! Service was done professionally and quickly. Very comfortable waiting room too. A PLUS service department! More
by Marc
Verified CustomerEmployees Worked With
May 29, 2025
The dealership was clean and people seem to be welcoming. The problem was with the follow-through on the service I came in for filter changes spent $700 iand all the maintenance lights were were still on wh The problem was with the follow-through on the service I came in for filter changes spent $700 iand all the maintenance lights were were still on when I took possession of it. I got home and it said that I need to change my filters I had to do the reset myself… I called and left a voicemail for the service advisor no responses so it seems like the communication is absolutely an issue More
by EMANUELISTUDOR
Employees Worked With
May 28, 2025
Very good service. And the video was a nice surprise and detailed. Very satisfied. I would recommend to everyone. And the video was a nice surprise and detailed. Very satisfied. I would recommend to everyone. More
by JONES.JR5
Employees Worked With
May 28, 2025
I had a coupon for a reduced price oil change of $69I was told regular price was $89.My bill only shows a discount of $12.74, which I should have questioned before leaving. The wair was longer than anticipat told regular price was $89.My bill only shows a discount of $12.74, which I should have questioned before leaving. The wair was longer than anticipated. Although I don't usually eat snacks while waiting, many took advantage of the basket of snacks, which has now been replaced with a vending machine. That's sad. The in take staff member was pleasant. More
by JOANOKELLEY
Employees Worked With
May 27, 2025
The service team is friendly and quick. They listen well and are invested in helping to resolve an issue as quickly as possible. They listen well and are invested in helping to resolve an issue as quickly as possible. More
by sayother
Employees Worked With
May 26, 2025
First one to welcome me which is nice and was very attentive to my needs and was willing to help. Great experience. attentive to my needs and was willing to help. Great experience. More
by CBT111
May 24, 2025
Everyone was kind, attentive, and informative. Tom and Nick took great care of me. I know my car is in careful hands when I come to this dealership for a service. Tom and Nick took great care of me. I know my car is in careful hands when I come to this dealership for a service. More
by KENNEDY.WASHINGTON3
May 20, 2025
My experience today was extremely disappointing. The service was horrible, especially from Tom Floystrop, who displayed extremely discriminatory and humiliating behavior towards me and my dad. His a The service was horrible, especially from Tom Floystrop, who displayed extremely discriminatory and humiliating behavior towards me and my dad. His attitude was extremely unprofessional and disrespectful throughout the entire process. I will not be returning and I strongly do not recommend Tom Floystrop. He should not be in a customer facing position displaying this type of behavior. More
by SUNNYZHAO228
Employees Worked With
May 18, 2025
I was very pleased with the service operation. I was able to get an immediate appointment for service and it was done efficiently at a reasonable price. I was able to get an immediate appointment for service and it was done efficiently at a reasonable price. More
by P_GROOMS
Employees Worked With
May 15, 2025
Great bunch of people very courteous and very helpful , yes I would recommend them to anyone yes I would recommend them to anyone More
by BLACKBIRD70000U
Employees Worked With
