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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,318 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,318 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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July 12, 2025
Been her multiple times with my vehicles. Every time they want to charge me anywhere from 6k to 14k for services that are recommended. I am also talked down to as if I am an idiot. Will st Every time they want to charge me anywhere from 6k to 14k for services that are recommended. I am also talked down to as if I am an idiot. Will stop buying GMC because of their service and warranty options moving forward. More
by JINSTALL
Verified CustomerEmployees Worked With
July 07, 2025
Work was done as requested. The inspection video received was very impressive and appreciated. The waiting room is clean and comfortable. The inspection video received was very impressive and appreciated. The waiting room is clean and comfortable. More
by Zebra433
Employees Worked With
July 06, 2025
The car service was quick and all issues with the car were well explained. The team was polite. were well explained. The team was polite. More
by Gregory
Employees Worked With
July 04, 2025
They greeted you with a smile and willingness to assist with your vehicle concerns. Mr. Tom Floystrop was a phenomenal Service Consultant. I appreciate his professionalism, knowledge, and support in addr with your vehicle concerns. Mr. Tom Floystrop was a phenomenal Service Consultant. I appreciate his professionalism, knowledge, and support in addressing my issues. More
by MICHELEDENNIS05
Employees Worked With
July 03, 2025
All personnel was very friendly and helpful. . waiting area was very clean and they completed my work in time promised. . waiting area was very clean and they completed my work in time promised. More
by rspr777
Employees Worked With
July 03, 2025
Very helpful. Very curious. Work completed when promised. Knowledgeable and makes suggestions of what is to come. Very curious. Work completed when promised. Knowledgeable and makes suggestions of what is to come. More
by LUCKY9758
July 01, 2025
I was in for oil change and tire rotation. Jim Ellis did good again. I will continue coming here. Jim Ellis did good again. I will continue coming here. More
by MWILL32
June 27, 2025
Dealership is fine. Service Dept could be improved. Made appt to have oil changed, tires rotated in afternoon thinking AM rush would have passed. Gave positive response Service Dept could be improved. Made appt to have oil changed, tires rotated in afternoon thinking AM rush would have passed. Gave positive response when questioned whether we would be waiting. Received video in error of vehicle checked in ahead of mine within 25 minutes of arriving. Finally received video of my vehicle review an hour later, but did not get out for additional 45 minutes - total of 2-hr wait. Entirely too long. Please improve on this aspect. Otherwise actual service is good but something should be done to shorten wait time especially for waiting customers. More
by BPOWER5548
June 27, 2025
Every experience I’ve had at Jim Ellis Buick has been stellar. Everyone is kind, helpful, and genuine. I’m definitely a lifetime customer! stellar. Everyone is kind, helpful, and genuine. I’m definitely a lifetime customer! More
by lyot21
