Jim Ellis Buick GMC Mall of GA

Fred Lovette was terrific Fred not only knew his product, but was very patient and instrumental in getting me into the right vehicle. He always had my best interest at heart. H Fred not only knew his product, but was very patient and instrumental in getting me into the right vehicle. He always had my best interest at heart. He was also very knowledgeable about his competition and again was helpful in providing the pro and cons of both his and his competitors vehicles. I look at numerous verticals, and Fred was always patient and willing to offer assistance in helping me in deciding the best vehicle for me. Finally, the paperwork buying process was quick and efficient, and again Fred was their every step of the way always looking out for my best interest. I not only would recommend Fred to anyone, but encourage other buyers to seek him out for a terrific car buying experience. Thanks, Fred! More

Great as always!!! We love Mike ! We have been buying cars from him for years now. He is always patient with me as I tend to change my mind a lot! He always gives us We love Mike ! We have been buying cars from him for years now. He is always patient with me as I tend to change my mind a lot! He always gives us great customer service. I highly recommend him as it is hard to find an honest car salesman these days! More

A true professional Thank you for making our new car purchase experience seamless and enjoyable. We were really impressed with you taking the time to orientate us with t Thank you for making our new car purchase experience seamless and enjoyable. We were really impressed with you taking the time to orientate us with the bells and whistles of our new upgrade. Greg and Yolanda More

Awesome experience, excellent customer service I really appreciated Steve Eason's years of experience and foresight into getting my purchase completed with satisfaction. Upon meeting him, I spoke o I really appreciated Steve Eason's years of experience and foresight into getting my purchase completed with satisfaction. Upon meeting him, I spoke of my goal and what I was trying to achieve. He went steps further in making great suggestions, which went above my initial goal. I could not be happier with my purchase and because of this experience, I intend to continue to use this dealership. Many Thanks Steve More

Great Customer Service!!! I had a great experience dealing with Steve! Steve went above and beyond and I appreciated it! I would definitely do business here again! Thank you I had a great experience dealing with Steve! Steve went above and beyond and I appreciated it! I would definitely do business here again! Thank you so much!! More

Great purchasing experience!! Steve Eason made the purchase of my new Yukon XL extremely easy and comfortable. We did much of our initial communications via email as I live out of Steve Eason made the purchase of my new Yukon XL extremely easy and comfortable. We did much of our initial communications via email as I live out of town. He was very professional and understanding of the process I was taking to research the best vehicle for me. Steve was able to answer all my questions and ultimately get the best overall package out of the dealerships I was looking at. More

Above and Beyond I was wanting something specific, and to avoid contact with over eager sales people, so I did my research online by viewing current inventory at the d I was wanting something specific, and to avoid contact with over eager sales people, so I did my research online by viewing current inventory at the dealership. I saw something that I was interested in so I made a trip to the physical location to inquire. When I arrived on Valentines day, I was not confronted by a salesman and I was able to walk the lot in peace, which is unheard of. After not finding what I came to look at, I walked inside to a friendly environment and requested to speak with someone about a car I saw online. Within a matter of seconds I was approached by a man named Alan and we proceeded to discuss what I was interested in. To make a long story short, the vehicle that I was referring to was in their shop being inspected due to it being a recent trade in just a few days before. Alan brought me downstairs to the shop, where the car was on a lift, and I was afforded the opportunity to inspect the vehicle fully and speak with the mechanic on what was being done. I forgot the name of the mechanic, but he was awesome and knowledgable as well. This was beneficial in many ways and great customer service on their part so I could view the car without worrying about them "hiding" anything from me. I saw how clean of a car it was and it hadn't even gone through the detail department. I was very impressed at this point, not only because it was a great used car at a great price, but I was able to inspect it on my terms. I went to lunch with my wife, without being haggled to buy the car right that second, and I came back and bought the vehicle the next day. The salesman, Alan, was not pushy and asked all the right questions. It was a personable experience where we could talk about other hobbies and interests and I didn't just feel like another sale. The financing specialist, Dee, was courteous and knowledgable making the loan and warranty options fast and painless. Although I did not have the title readily available upon trade in, they entrusted me to bring it by when I had the opportunity, while I took possession of my new used car. Just an overall pleasant experience that will make me want to come back and do business with in the future. More

All for the customer Customer service was great, very helpful. Looked at several different dealers, ultimately spent a little more main reason was due to this dealers cust Customer service was great, very helpful. Looked at several different dealers, ultimately spent a little more main reason was due to this dealers customer service was all in the customers concern. Very well recommended. Will continue to do business here. More

Simple and Easy Truck Buying Experience This is my first purchase at Jim Ellis GMC and it was one of the best experiences I've ever had. Every staff member I dealt with was friendly and acc This is my first purchase at Jim Ellis GMC and it was one of the best experiences I've ever had. Every staff member I dealt with was friendly and accommodating. I received a very fair deal without any back and forth drama. After test driving earlier in the day, I was in and out of the dealership with my new truck in two hours. You really can't beat that experience. I enjoyed working with Richard Newton who was very knowledgeable and upfront about pricing. I highly recommend asking for Richard and would certainly buy from him again. Nate and Dee were also very supportive and helpful in getting me in and out quickly. More

Excellent Service as always Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purcha Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purchased so many from there is the service department. More