Jim Ellis Buick GMC Mall of GA

Changed my mind about buying at dealerships The entire Jim Ellis team (especially Sam & Nelson) definitely changed my mind about buying at dealerships. I’ve always prided myself on getting a goo The entire Jim Ellis team (especially Sam & Nelson) definitely changed my mind about buying at dealerships. I’ve always prided myself on getting a good deal and always thought that dealerships took you for the most they could. Well.. here I am, a happy customer and I don’t quite believe it myself. It’s only been a week or so but I’m a believer. They brought a fair deal to the table and didn’t let the little things other dealers get annoyed with stop them from earning my business. They totally went over and above. Not to mention I did not feel pressured to buy additional warranty options, etc... I purchased the options I felt I needed and was able to ask a million and one questions with out feeling like I was being rushed or pushed out the door. Transparent is a word that comes to mind. The only things I can find fault with would not have been a deal breaker. Just missing the spare key... More

Everything you would want from a dealership I called, they quoted me a price, offered a value on my trade. I got to the Dealership, test drove the truck, money on the term sheet spot on trade va I called, they quoted me a price, offered a value on my trade. I got to the Dealership, test drove the truck, money on the term sheet spot on trade valued as offered and I’m out the door with a 2018 GMC Sierra in less than an hour....nothing beats honesty!!!! More

False advertising to solicit my business I keep getting coupons in the mail for oil change that I cannot use. My vehicle is a 2017 and you'r company keep sending me coupons for oil change f I keep getting coupons in the mail for oil change that I cannot use. My vehicle is a 2017 and you'r company keep sending me coupons for oil change for a 2010 and older. Why, since your company is aware. More

Good Experience Had service department change oil and replace battery that failed just as I arrived at the dealership (good timing). The service staff also held me in Had service department change oil and replace battery that failed just as I arrived at the dealership (good timing). The service staff also held me in using the new My-GM-Rewards program. More

Great customer service. The customer service has always been great! Kaleb Dance and the Jim Ellis team are awesome and gets you in and out of the service department in a tim The customer service has always been great! Kaleb Dance and the Jim Ellis team are awesome and gets you in and out of the service department in a timely manner. More

Didn’t fix my issue. I bought a $38k used F150. The brakes screech very badly. Told them about it. I brought it in and was told it was looked at. The issue wasn’t even fix I bought a $38k used F150. The brakes screech very badly. Told them about it. I brought it in and was told it was looked at. The issue wasn’t even fixed in the slightest. When buying a vehicle at a price like this you would hope something like the brakes would work efficiently. Especially with cars twice it’s age and miles work just fine. Very unhappy. More

The right place to by your car. I took my 2017 Sierra in for first oil change ,it was fast and easy to work with them. This is not my first vehicle that I have bought from them.--I w I took my 2017 Sierra in for first oil change ,it was fast and easy to work with them. This is not my first vehicle that I have bought from them.--I will always recommend this dealer. More

Truly Exceptional Customer Service Being a 25 year old purchasing a vehicle on my own for the first time, I think it is fair to say that I am not the easiest customer. I was unsure of Being a 25 year old purchasing a vehicle on my own for the first time, I think it is fair to say that I am not the easiest customer. I was unsure of exactly what questions to ask and Randall and Bernie from Jim Ellis held my hand every step of the way getting me into the perfect vehicle. And this was not easy on their part :) I initially purchased a vehicle from them about a week ago and as I said before I was not exactly sure what questions to ask. Once I had the vehicle for a few days I realized I purchased the wrong car. I then asked to trade the car I just purchased in for another vehicle just two days later. While Jim Ellis had zero obligation to fulfill this request and they could have forced me into keeping the vehicle they sold me or charge me an arm and a leg to trade it in, they put customer satisfaction first and moved mountains to get me into the right vehicle. Truly superb people, integrity, and vehicles. I have never taken the time to write a review online however the type of people working in this dealership deserve a shoutout. Thank you very much Randall and team! More

Collision alert issues!!! The tech could not find any problems with my Forward collision alert system. It was giving me a warning that it was malfunctioning. This problem is on The tech could not find any problems with my Forward collision alert system. It was giving me a warning that it was malfunctioning. This problem is ongong. I hope that it does not malfunction again. Kaleb was very nice and personable. More

Horrible I spoke with Craig Ebel for a week and he told me what I needed to bring when I come to pick up the truck. I live 6 1/2 hours away and I paid my depos I spoke with Craig Ebel for a week and he told me what I needed to bring when I come to pick up the truck. I live 6 1/2 hours away and I paid my deposit to hold it and came with a certified check for the balance to purchase the truck like I was instructed to do. When I got there I found a bad hose that busted when I touched it. They fixed it, I signed the papers and then all of a sudden my money was not good. I was told my check was fake and they would have to contact the bank to verify it on Monday. I called the president of the bank and he spoke with them and told them that the check was valid and I had been going everywhere buying more expensive 18 wheelers with the same checks and I've never had this problem. Then I was told they need to run a credit check, finance with them. and pay the taxes. Why in the world would you need to run a credit check on a person that came with cash? Why would I pay taxes there when I have to pay the taxes in the state of Mississippi when I get my tags? I see now that the great state of Buford, GA and the Jim Ellis car dealership don't think my money is good enough for them. They held the truck there until Monday and wanted me to come back 6 1/2 hours to pick it up, when they could have let me leave Saturday with it. I explained to them then that I run a business and I'm not coming back up there to get a truck, they need to ship it to me. Needless to say I have to meet them in Birmingham, AL to pick it up and had to pay $300. But the kicker is that they kept all of my money and the truck and expected me to trust them with my $11,000. Then when Monday come they call me with some more bull about get the funds transferred when they have the check, the bank has spoken with them, and the check IS and WAS valid in the first place. I finally get a call from Craig to say they are going to get me the truck and where do I want to meet in Birmingham. He apologized for the inconvenience. I've never dealt with something like this before in all of my years of purchasing vehicles and 18 wheelers, but all of a sudden I want to bring a fake certified check to purchase a Navigator. Come on this just don't sound right and really don't sit well with me. Now I'm inconvenienced again today to drive out of my way to pick up a truck that could have come home with me Saturday. It's not really the salesperson's fault. I had no problems with him, it was finance and the other people over him that made this way worse than it had to be. 7-3-18 UPDATE Come to find out my sales person Craig Ebel lied to me through his teeth. He said the transport was coming Monday to bring it to Birmingham. I last spoke with him around 3 and he said it was going to be Tuesday because it was too late Monday. He gave me the number of the person that was transporting the vehicle. I went to Birmingham Tuesday and I called him and the transport and could not get an answer. I left two messages and sent him an email at 10:22 am letting him know I've been waiting for over an hour and I can't reach no one. I finally spoke with the transport and he said he told Craig he would not be able to get the truck and he was under the impression that I lived in Birmingham. He said he told him he would work me in but he wouldn't be able to do it until the next week. It was the holiday and all of his trucks were coming in and not going out so there was no way he would have ever been able to bring it Monday or Tuesday. By now I've been sitting in Birmingham for 4 hours. Then at 11:30 I get an email back from Craig saying this "Hey Mike,I had a client here this morning picking up his NEW Yukon XL. The delivery of these vehicles with the WIFI hotspot, OnStar, Bluetooth and Apple Car Play takes me awhile. I just heard your messages and saw your email. I just spoke with Mr. Culver and he said he spoke with you a little while ago this morning. Let me know what else I can do to help". So as I stated before my money wasn't good enough, then he sends me this email to minimize my purchase like he had bigger fish to fry. I had to go there and pick up my truck and he was gone. Now I have to wait for my money back that I had to pay to have it sent to Alabama. Beware of this dealership because if you look a certain way you are a thief and you get the worst service you've ever had in your life. Then you get calls telling you to change your review. I will not change it because it happened. If you don't like the review then you should have given better service. But I'm sure the person that bought the NEW Yukon got red carpet service. The only good thing about this place was the price of the vehicle. I let them know when I picked up the truck that I will NEVER be a repeat customer, but I'm pretty sure they could care less. So I missed 2 days of work because of Craig Ebel lying and Jim Ellis backing up the lies. More