Jim Ellis Buick GMC Mall of GA

Excellent Experience We drove down from NC to look at a truck our son had seen on Autotrader. The staff was extremely helpful and did not pressure us on our decision. That We drove down from NC to look at a truck our son had seen on Autotrader. The staff was extremely helpful and did not pressure us on our decision. That sets them apart from some dealerships. We did purchase the truck and are very pleased. Thank you Perry and Sam for our positive experience. More

Pleasantly surprised. My service experience was good. However, I have to say that I was pleasantly surprised by the hard work and professionalism given to me by the Finance My service experience was good. However, I have to say that I was pleasantly surprised by the hard work and professionalism given to me by the Finance Manager Fred Marszelak. I have and will continue to reccomend Jim Ellis GMC to everyone I know. More

Great experience! I got the best and fast service ,very friendly and considered with my time and needs. I will definitely recommend it to my friends and family. I got the best and fast service ,very friendly and considered with my time and needs. I will definitely recommend it to my friends and family. More

Best customer service Very professional and curtious. Verry sattisfied with the purchase process. Clean and friendly environment. Sales associate works with you. Overall ex Very professional and curtious. Verry sattisfied with the purchase process. Clean and friendly environment. Sales associate works with you. Overall excellent experience. Definitely will do business again More

Fixed my tire stem on time and fairly priced . Helped coordinate between a car wash service that damaged my stem for payment. All is good. . Helped coordinate between a car wash service that damaged my stem for payment. All is good. More

Best in Gwinnett Davis serviced my wife's old car and then directed us to a salesser person to assist us with our new car purchase an 2018 Volt. Dave is the best. Davis serviced my wife's old car and then directed us to a salesser person to assist us with our new car purchase an 2018 Volt. Dave is the best. More

AC problem The dealer was very helpful GM was slow on approving the repairs. Once the repairs were approved the dealer completed the repairs promptly. Im just w The dealer was very helpful GM was slow on approving the repairs. Once the repairs were approved the dealer completed the repairs promptly. Im just waiting for the back ordered parts for my sun roof to come in. More

just not great My sales person John, was super great and nice. But after I decided to by the car the manager came up and wasn't very nice or understanding. When we w My sales person John, was super great and nice. But after I decided to by the car the manager came up and wasn't very nice or understanding. When we were negotiating he kept interrupting me and talking over me. In the end, the deal was signed but they didn't give me any information about paying for the car so their credit card policy caught me off guard. So I bought a used car so we had it in the deal that some repairs would be done. There was a crack in the windshield and they said they would for sure take care of it, they didn't specify that they weren't going to replace it like I had thought but just fill it in with something... great. Since repairs needed to be done, we said we would swing by the next day but I called them and it took them around 30 minutes to find someone who even knew where my car was. It ended up being not ready since the windshield wasn't fixed. Okay, I told them I needed the car soon so they made an appointment for that following day in the morning to get it fixed. So again, I called and again no one knew anything about my car. At this point, I was pretty fed up with their inefficiency and disorganization. And all the managers and people we were talking with now seemed like they didn't have a lot of patience to talk with us or sort out what was happening. I had to keep pushing them to get the car ready but finally, they said it was ready and we went to go pick it up. When I got there the car didn't seem like it was washed or anything and the windshield thing. So, I had to sit there and wait for a while for them to get the car ready. Then I met with the finance person and she wasn't very helpful or patience with us. Overall, the service wasn't great and all the calling and waiting was a huge hassle. More

Always Great! Always a great experience. Will never go anywhere else. The staff and quality of work are second to none. Trust me, you want to do your service work h Always a great experience. Will never go anywhere else. The staff and quality of work are second to none. Trust me, you want to do your service work here. More

Comfortable Very nice experience and would be more than glad to trade again with Jim Ellis GMC. Actually, I had already in my mind, decided to trade and they came Very nice experience and would be more than glad to trade again with Jim Ellis GMC. Actually, I had already in my mind, decided to trade and they came back with $700 more dollars to my benefit! Thanks! Deron Shuler More