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Jerry’s Leesburg Chevrolet

Leesburg, VA

4.6
236 Reviews

18 Fort Evans Road Northeast

Leesburg, VA

20176

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236 Reviews of Jerry’s Leesburg Chevrolet

May 16, 2024

Jerry's Leesburg Chevrolet is the most dishonest dealership I have ever bought from. The sales people seriously misrepresented the warranty that was purchased with my vehicle to the point that the w More

by brucespotts
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Ayhan Babar, Donovan Murphy, Carlos Ramos
May 16, 2024 -

Jerry’s Leesburg Chevrolet responded

Bruce, we're sorry to hear about your experience. We were amicable in trying to explain that the contract you signed clearly outlined that the specific product you were trying to cancel is not cancelable since it was installed on your vehicle. The "30-day refund" outlined was pertaining to other products, that are not physically applied to the vehicle.

May 16, 2024 -

brucespotts responded

The expectation that some sort of product should be applied was not explained to me at the time of purchase of the warranty. Regardless, I did not authorize to have any product applied to the vehicle, there is not a service record of anything being applied to the vehicle, and nobody can tell me what product was actually applied. This is because nothing was applied to the vehicle. Your sales team is not being honest about that. Additionally, I was not provided 2 sets of keys as the warranty coverage expected and I was informed would be provided to me. However, more important than the details of this transaction, is fact that this experience has been extremely frustrating and disrespectful. You have dishonest and disrespectful employees. I am not one to typically complain about the service I receive as I understand it is a difficult job. However, this has been the worst experience as a customer that I can recall. Potential customers should be aware of the poor service they will experience dealing with this dealership.

May 13, 2024

Easy to book the appointment online and with quick service time and return time to me. More

by dwbakerlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gearity, Annette Wilson
October 25, 2023

This is now our second vehicle we've purchased from Jerry's and we will be back! Jennifer Imthurn is incredibly easy to work with, always professional, and works incredibly hard to ensure customers hav More

by Go_Hokies12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Imthurn
May 19, 2023

Stephen G. was a great help. He helped us navigate between different models, and used versus new pros/cons. He even continued to provide great information and More

by VaTj03
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Stephen Goldbranson
January 23, 2023

I recently bought a used vehicle from Jerry's. The sales person was Melanie. She did a great job of handling the sale and was very helpful. She was very professional and I had a good experience. More

by tomtank1949
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melanie Fox (5 stars)
January 16, 2023

Simple service on my car. They provided Quality service. They were a very Friendly, helpful team. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gearity, Annette Wilson
December 21, 2022

Had a pleasant experience buying a new truck. I was upfront on what I wanted (which was very specific) and I didn't feel pressured or pushed to look at other trucks. I felt like this dealership w More

by lizziebren90
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jennifer Imthurn
October 17, 2022

The staff at Jerry's was incredible professional, courteous and made the buying experience great. Israel and Jennifer are both wonderful assets to Jerry's and I will highly recommend them to my frien More

by wythejeffreykyle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Imthurn, Israel Guillen
July 07, 2022

In June 2022 I purchased my 2016 Corvette Z51 2LT from Jerrys Chevy and I honestly had a great experience! I've purchased a lot of vehicles in my life, and I would have to say this was one of the quickest More

by zrhodes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Imthurn, Moe Lakkis
March 24, 2022

Every person we worked with from beginning to end were all about customer satisfaction. We were hesitant about traveling 5+ hours out of state to work with a dealership we had no experience with. They mad More

by Mdcapellaro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel, Cam, Jose, Mike
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