Jerry's Ford of Leesburg

Bottom Line: Lack of Integrity. As a loyal Ford customer, I would encourage you to go elsewhere. The only reason I am giving two stars is due to one of the Sales Manager, Steve. Steve worked very hard to reb I would encourage you to go elsewhere. The only reason I am giving two stars is due to one of the Sales Manager, Steve. Steve worked very hard to rebuild the disaster that the other Sales Manager, Tony made. To sum this up in as few words as possible, this was by far the worst experience I have had with any dealership and as a consumer. I made an agreement with Tony (Sales Manager) who informed me that he would personally drive the new vehicle and respective paperwork to my house that evening due to early closures and other complications stemmed from COVID-19. Later that evening, I did not hear back from Tony or anyone else at the dealership so I reached out to try and figure out what is going on. After multiple calls, emails and a couple hours later, no response. The next day, no one reached out to me to address the problem so I proceeded to call and request answers. After speaking to Bill, the GM, Tony and the salesperson Ramon, incorrectly accounted for the wrong Ford rebates. Instead of calling or emailing me and informing me of this mistake, the entire staff led me on to believe that the deal was still on and that they would arrive that evening with the vehicle and paperwork. The dealership even ran my wife’s credit and sent us an email saying congratulations and thank you for your purchase from Jerry’s Ford. Even after the mistake was identified the next day, the dealership refused to match the previous days quote in good faith. With the quote and deal aside, the behavior and lack of integrity is appalling. This matter will be reported to Ford Corporate. More

Great experience Staff was very professional, efficient and helpful. Waiting room clean and set up well to bring your laptop and work. When a couple issues were foun Staff was very professional, efficient and helpful. Waiting room clean and set up well to bring your laptop and work. When a couple issues were found during this maintenance visit for my F150 I asked to see a broken exhaust component all staff was very pleasant and helpful. All items were fixed in a timely matter, will use Jerry's for all future maintenance. More

Organized, effecient Really great experience for a maintenance appt. Easy quick check in, waiting area is clean and comfortable and the timeline for completion was what i Really great experience for a maintenance appt. Easy quick check in, waiting area is clean and comfortable and the timeline for completion was what it should have been. They are light years ahead of their colleagues in the Sterling Ford dealership. More

This dealership continues to send me notifications even though I have never purchased a car there. Despite phone calls, they continue to contact the wrong person. They wrote down the wrong email and have b though I have never purchased a car there. Despite phone calls, they continue to contact the wrong person. They wrote down the wrong email and have been sending me notices ever since. I have spoken with the service manager, who has not corrected the problem in nearly a year. Because of their inattention to detail, I know the name, address, and phone number of the actual customer, as well as the VIN number of their vehicle. I will not divulge any of their private information, but the dealership has. I live in another state, hundreds of miles from the dealer, but even if I lived nearby, I would not use this dealership. More

Where you can have your service done with knowledgeable crew... from the service advisors and techs. Under the good leadership of Jeff from the service dept. crew... from the service advisors and techs. Under the good leadership of Jeff from the service dept. More

Inspection Customer service and service workmanship has always been great. I purchased my Thunderbird from a Jerry’s 16 years ago, Jerry’s has performed all mai Customer service and service workmanship has always been great. I purchased my Thunderbird from a Jerry’s 16 years ago, Jerry’s has performed all maintenance on my car. More

Sold me a Ford F150 that had been wrecked 3 times. I was told it was one owner and never been wrecked which was a lie. 3 owners and 3 wrecks. I was injured in Iraq and now paraplegic and needed a reliable told it was one owner and never been wrecked which was a lie. 3 owners and 3 wrecks. I was injured in Iraq and now paraplegic and needed a reliable truck for my appointments and to carry my wheelchair. 24000 down the drain More

Scheduled appointment online. Service personnel explained everything and completed service within the time quoted. Will bring back for addition necessary maintenance. Definitely would recommend them. everything and completed service within the time quoted. Will bring back for addition necessary maintenance. Definitely would recommend them. More

Professional and friendly Always a pleasant experience, great pricing clean facility friendly staff never try to up sell. keep you informed of ever step of the process, profes Always a pleasant experience, great pricing clean facility friendly staff never try to up sell. keep you informed of ever step of the process, professional. More

Very satisfied Easy to schedule online appointments. Basic low mileage service checks, oil change and state inspection conducted on time with the schedule. Nice lo Easy to schedule online appointments. Basic low mileage service checks, oil change and state inspection conducted on time with the schedule. Nice lobby to enjoy some coffee and watch TV while waiting. Totally satisfied. More