Jerry Ulm Chrysler Dodge Jeep Ram

This was one of the easiest new car buying experiences I’ve had in some time. Devonte was professional, very communicative throughout the process, and took his time to answer my questions and explain the I’ve had in some time. Devonte was professional, very communicative throughout the process, and took his time to answer my questions and explain the car’s features. Negotiations were quick and the paperwork was very efficient. And of course I absolutely love my new Ram 1500 Tungsten! Highly recommend Jerry Ulm and if you stop by, ask for Devonte! More

Karim did an excellent job, but the service department was extremely slow in getting my newly purchased vehicle ready. That was disappointing. was extremely slow in getting my newly purchased vehicle ready. That was disappointing. More

Everyone involved in the process of the deal I made with purchasing 3 vehicles were great, from when I called through the negotiations to signing at finance. Went over smooth and fast like I like it. Apprec purchasing 3 vehicles were great, from when I called through the negotiations to signing at finance. Went over smooth and fast like I like it. Appreciate everyone. More

Great customer service from James, Mike and Steve. Very personable and kept checking on us during the process. Very personable and kept checking on us during the process. More

Not the worst experience but not the best. When I had concerns about my 2023 truck, I was told the next day by Mike Shuman, the sales manager, that he would call me back and have the GSM call When I had concerns about my 2023 truck, I was told the next day by Mike Shuman, the sales manager, that he would call me back and have the GSM call me. I called about 10 times over a week period and was told “Mike said he will call you back” but he never did and I never heard from the GSM. They sold me a truck with no spare tire that i didn’t realize until after I got home, one key fob, no manual, not tie down hooks, a rear tire leak that I didnt know was leaking until the next day due to a faulty tire plug, the front tire had a huge plug as well. He said he would help me out and never Mike said he would followed through and of course over promised and undelivered like a typical sales guy who only cares about the sale and not the customer. When I bought the truck The finance manager who did my paperwork, Robert Gross was a jerk. I never complained directly about him but I was informed later that he no longer worked there 3 week later. Apparently I wasn’t the only one who thought he was terrible so I assume he was sent on his way. At least they fixed that issue. The only thing that salvaged my rating and view of Jerry Ulm was CJ. after 1.5 weeks of getting nothing from Mike I spoke with Nate in sales who got me connected with CJ who is the director of internet sales. CJ said he would call me back and actually did an hour later. He then delivered on his promise to get me some financial reimbursement to make things right and said customers matter. He called me 2 days later to confirm as he promised with a solution. When I hadn’t seen the check in the mail 3 days later, I texted his cell that he gave me and He texted me back 5 minutes later with an answer and the check actually arrived that day. He actually has people skills and showed professionalism and for that I appreciated his role in actually listening to the customer. That being said if you work with this dealership hopefully you deal with CJ and Nate who did a nice job in my book More

Disappointed that JU lost the 2nd key for the new Ram Longhorn. Malik arranged for 813 Key to come out with a new key. They had no Longhorn key but another Ram key fob that lacks the aero key. Hopeful Longhorn. Malik arranged for 813 Key to come out with a new key. They had no Longhorn key but another Ram key fob that lacks the aero key. Hopefully, JU will provide and program an actual Longhorn key identical to the original Longhorn key. Will recommend Malik to family and friends. More

Transaction was Smooth and fast! Will definitely recommend this dealership to friends and family. 1 Will definitely recommend this dealership to friends and family. 1 More

Thank you for supporting me with purchasing my new vehicle. I appreciate your guidance. Thanks! vehicle. I appreciate your guidance. Thanks! More

Buying a car is always stressful and never fun. My experience was great with not only Devonte but the rest of the team as well. I came in and was instantly greeted by multiple associates. Devonte w My experience was great with not only Devonte but the rest of the team as well. I came in and was instantly greeted by multiple associates. Devonte was finishing up with another customer and Ali stepped in to help get me situated so I wasn’t just waiting by myself. Once I was ready to start talking prices, I felt listened to and not taken advantage of. The process was smooth and painless from the test drive to the financing. I was listened to and respected and. I don’t feel like I was being pushed or taken to the cleaners. Overall it was a great experience. More

Very friendly customer service. We were welcomed by many staff. We bought a used car. The process was quicker than normal. Not a lot of back and forth. We told them what we could do We were welcomed by many staff. We bought a used car. The process was quicker than normal. Not a lot of back and forth. We told them what we could do, reasonably, and they made it happen. More