Jerry Ulm Chrysler Dodge Jeep Ram

This dealership is just nightmare. Charles Reardon was hard to get information from. I asked him few questions and had to follow up couple of times for the answer, but still didn't get Charles Reardon was hard to get information from. I asked him few questions and had to follow up couple of times for the answer, but still didn't get all information I needed and this is why I have switched to Esteban Cabrera. Esteban Cabrera ran my credit without my permission. I asked him to change my address in the system since I moved after I signed lease and then when buying out my lease I wanted to pay cash and didn't need a loan, but instead of changing my address he ran my credit. Also, he promised me to detail my car while I will be talking to finance department, but this was lie. I don't know why he was doing it, but in my opinion he is very unprofessional and dishonest person. Also, dealership is terrible in my opinion by itself. I have paid off my car, paid around $1300 for paperwork and then after 2 weeks learned from the financing company that they didn't pay them and financing company threatened me to take my car that I already paid for. I have contacted accounting and it turned out that finance department didn't sent pay off quote to them and next day finance department asked me to send them pay off quote. I felt like I am doing their work for which I paid them. This is nightmare. It took them another week to pay it off, but I have heard even worse stories. But this is not it. Recently I went there for oil change and tire rotation and my wheel lock key got stolen/lost by them and they are redundant to help. They just telling me they will call back. NO MORE OF THIS PLACE - STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

My experience with this sales representative was extremely disappointing. Not only were they unhelpful throughout the buying process, but they also failed to disclose a serious safety issue with the extremely disappointing. Not only were they unhelpful throughout the buying process, but they also failed to disclose a serious safety issue with the vehicle. The car was sold to me with brakes and rotors at 2mm — well below a safe level — and they made no effort to assist me or address the problem when I brought it up. This kind of neglect is unacceptable, especially when it concerns customer safety. It felt like they were more focused on making the sale than providing honest, reliable service. I would not recommend working with this salesperson to anyone. More

Great follow up after purchase. Salesperson extremely helpful. Went over everything I needed to know about the vehicle Salesperson extremely helpful. Went over everything I needed to know about the vehicle More

Jerry and Sergio were awesome to work with! Not only was they extremely fast and fair, they earned our business for life. Not only was they extremely fast and fair, they earned our business for life. More

Great salesman, listened to what I had to say and took my concerns seriously. I would recommend him to my friends. concerns seriously. I would recommend him to my friends. More

Nate Donlin and Steve heard delivered outstanding service from start to finish. The team made us feel welcome and comfortable, even during a busy holiday weekend. Looking forward to my next purchase here! from start to finish. The team made us feel welcome and comfortable, even during a busy holiday weekend. Looking forward to my next purchase here! More

finance department lied to me about the how long the the extended warranty would be. the truck i traded in had lifetime warranty he told me the the new one was the same but it is only for five years. extended warranty would be. the truck i traded in had lifetime warranty he told me the the new one was the same but it is only for five years. More

Charles Reardon of Jerry Ulm Chrysler, Jeep, Dodge Ram did a great job helping me purchase my daughter’s first vehicle. It was such a seamless experience and Charles was so engaging and personable! did a great job helping me purchase my daughter’s first vehicle. It was such a seamless experience and Charles was so engaging and personable! More

Excelente el representante de ventas directo a la necesidad del cliente un gran trabajo Ricardo Meléndez en colaboración de sus compañeros necesidad del cliente un gran trabajo Ricardo Meléndez en colaboración de sus compañeros More

Just bought a new RAM 1500 from Jerry Ulm Chrysler Dodge Jeep Ram, and I couldn’t be happier! Jorge Diaz Vazquez was an outstanding sales rep—friendly, knowledgeable, and made the whole process smooth. Serg Jeep Ram, and I couldn’t be happier! Jorge Diaz Vazquez was an outstanding sales rep—friendly, knowledgeable, and made the whole process smooth. Sergio handled the numbers like a pro and got me a great deal. I traded in my Nissan Frontier and left feeling like part of the RAM family. Best experience ever, and on my birthday weekend no less! Thanks to the amazing customer service, I’m officially a RAM owner for life! More