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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,484 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,484 reviews

October 07, 2025

Worst experience ever, bought a vehicle from them and had mechanical issues with it,haven’t made the first payment on it yet and at least once a week I have brought the vehicle back for service,I do not reco More

by PETEGARNICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Anonye
1.0
This rating includes all reviews, with more weight given to recent reviews.
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October 05, 2025

Very friendly and helpful. Never pushy. Their knowledge of the product is amazing. Very informative and helpful More

by mitchellgoodlet60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 01, 2025

Great customer service, and friendly staff. Was more than accommodating. Would recommend to friends and family. More

by bgeary27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 01, 2025

Fast, friendly. Went in for oil change and they actually did the vehicle inspection and removed nail from tire and patched. More

by GAMIROBKEN
Recommend Dealer
Yes
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Oct 05, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Gamirobken, thank you so much for sharing your experience! We’re glad to hear our team provided fast and friendly service during your oil change. It’s always our goal to go the extra mile, so we’re happy we could take care of the inspection and patch your tire as well. We truly appreciate your trust in us and look forward to serving you again!

September 30, 2025

Great experience until I signed on the dotted line. It took me over a week & multiple calls/texts to get someone to tell me if my paperwork was ready. It went from the best car buying experience I have More

by KRISTINENJOHNSON979
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
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Oct 05, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kristinen Johnson979, thank you for taking the time to share your feedback. We’re glad to hear that your initial experience with Juan was positive, but we are truly sorry to hear about the frustration you experienced afterward. We want to assure you that our team never intends to leave a customer feeling “ghosted” or ignored after their purchase. Sometimes finalizing paperwork can take additional time due to lender processes, state requirements, or documentation outside of our immediate control, but that should have been better communicated to you. We appreciate you bringing this to our attention, and we’ll be reviewing this internally to ensure that future customers receive consistent communication from start to finish. We value your business and would like the opportunity to regain your trust—please don’t hesitate to reach out directly so we can make this right.

September 27, 2025

Evebrone was friendly. They halp all who come to them. I would recommend to friends. More

by robynbrown2380
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Robyn Brown2380, Thank you for sharing your experience! We’re so glad to hear that you felt welcomed by our friendly team and that we were able to help. Your recommendation means a lot to us, and we look forward to assisting you, your friends, and your family in the future!

September 25, 2025

In the know very friendly and hard working The service team is professional and keep my Vehicle running smoothly and safe year to year More

by Jeremy
Recommend Dealer
Yes
Employees Worked With
The service manager Cal Jenkins
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Oct 05, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jeremy, thank you for the wonderful feedback! We’re glad to hear that our service team’s professionalism and hard work have kept your vehicle running smoothly and safely year after year. Your trust means a lot to us, and we look forward to continuing to provide you with excellent care for many more miles ahead!

September 24, 2025

Kenneth and Joseph are amazing. They succeeded where other dealerships failed. To me, that translates to caring about the customer, and their effort/work ethic. Unfortunately, those More

by b.valdez74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph- 5 stars
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Sep 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

B.Valdez74, thank you so much for sharing your kind words! We’re thrilled to hear that Kenneth and Joseph were able to provide you with the level of care and dedication you deserve. Their commitment to putting customers first truly reflects the values we strive to uphold every day, and we’re proud to have them on our team. We appreciate your trust in us and look forward to being here for you whenever you need us in the future. Enjoy your vehicle, and thank you again for choosing us!

September 24, 2025

Dealership was very accommodating well knowledgeable about the Auto industry. Great customer service, very professional and explaining what to expect with purchasing a new car. More

by tonyahiggins10
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Anonye
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Sep 28, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tonya Higgins10, thank you for sharing your experience with us! We’re glad to hear that our team was able to provide you with knowledgeable guidance, excellent customer service, and a clear understanding of the car-buying process. Our goal is always to make purchasing a new vehicle as smooth and stress-free as possible. We truly appreciate your kind words and your trust in us. Enjoy your new car, and we look forward to serving you again in the future!

September 18, 2025

Bought my second Mitsubishi from this dealership in 2020. Thoroughly satisfied with my buying experience. Service department rocks! Highly recommend! More

by kcangeles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Jeremy Franklin Mitsubishi of Kansas City responded

Thank you for your continued trust and loyalty! We’re honored that you chose us again for your Mitsubishi purchase and are so glad to hear you’ve had great experiences with both our sales and service teams. Your recommendation means the world to us, and we look forward to serving you for many more years to come!

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