Jenkins Hyundai of Jacksonville - Service Center

While driving our Ioniq 5 (that we purchased there in October of 2023) on the highway for longer than 60 miles at highway speeds the car shuts down, the gas pedal no longer works, and the car enters low October of 2023) on the highway for longer than 60 miles at highway speeds the car shuts down, the gas pedal no longer works, and the car enters low power mode. Our vehicle has been to the shop there 5 times. Only 1 time did they actually drive the car on the highway for longer than 60 miles and were able to duplicate the issue. They call and tell us they’ve driven the car for 60+ miles and we are able to look at the app and see it was only actually driven 18 miles. They are liars and incompetent. Our vehicle is not able to be driven long distances and they act as if we are a nuisance to them. More

I am a disabled veteran served 20yrs in the military, recovering from a stroke suffered in Jan 11, 2022, my name is Luis Rivera. I need your help. I financed together with my son a 2015 hyundai veloster recovering from a stroke suffered in Jan 11, 2022, my name is Luis Rivera. I need your help. I financed together with my son a 2015 hyundai veloster from Jenkins Hyundai of Jacksonville located at 11107 Atlantic Blvd. The vehicle was purchased with 83,033miles. A couple days later my son moved to texas and while in texas 3months later the vehicle engine light came on, stalled and then cut off on him. He took it to a auto shop cause it was near by, in texas (invoice included) with only 89,142miles, they recommended to be taken to a hyundai dealership because there was an active recall. The texas hyundai dealership was taking too long to troubleshoot, then I arranged for a car transport back to florida. I took the vehicle back to Jenkins Hyundai. They determined the vehicle engine needed to be replaced. I reminded them that this vehicle was just purchased at their location with 83,303, and in 3months it ended at the shop. The dealership was giving me a hard time for months, and they kept on stating that the corporate refused to replace the engine.. corporate refused it because of maintenance neglect on record.. the delearship did not revealed this to me nor did they revealed engine potential class action at the time of sale. We were going back and forth for months.. i send an email to the state attorney for help and guidance.. will include as attachment as well. After months of going back and forth, the general manager Mr. Phil Barber had contact me. And he got into a verbal agreement with me, we negotiated I was going to pay 2000.00 and they were going to install a new engine. Months later, received the call from service manager Tony Knight, stating the vehicle is ready for pickup. Once I got there, and inspected the car, just to see that the service manager decided on his own to disregard the general manager's request and installed a used engine with unknown miles. I was very upset.. trying to recover from a recent stroke and dealing with this type of deception. I told the service manager what happens if this engine with unknown miles breakdown cause of the known engine issues of these engines.. they stated warrantee will cover it.. So i purchased the Hyundai Protection Plan warrantee. Engine replaced on 26Nov22. Because the agreement was 2000.00 for a new engine, instead they put a used engine, I told the manager I will not pay the 2000.00. So GM waived it. My son came to florida, drove it to Illinois, all was well, kept up with all the maintenance via a hyundai dealership. And then in Dec2023 the engine light again comes on, the vehicle been sitting at a hyunday shop since Dec2023 with same indications and it was determine one of the cylinder lost pressure. The hyundai service manager at illinois stated the HPP, Hyundai warrantee refused to initially grant the engine replacement until they inspected for any neglects. So the manager needed the okay that I will cover the cost to tear it down so the hyundai tech could inspect it, that if HPP decides not to cover it I will have to pay the teardown which cost over 1200.00. I stated go ahead tear it down so they could inspect it to make the determination that they will warrantee the replacement, I told them, this engine was replaced by hyundai dealership in jacksonville 1yr ago. And i was told it was covered by HPP. Today I just got word from the service manager in illinois that HPP will only cover little over 9k because of the value of the car, and i need to pay the difference, which is over 10k. I am so upset.. these vehicle since purchased been in the shop most of the time. Please help.. I have emails I would like to forward from a law firm who was dealing with a class action about these hyundai vehicles with these known issues. I was also corresponding with State Attorney because i felt this is a deceitful practice. Please help.. the vehicle is still sitting in illinois I went to hyundai jenkins of jacksonville.. tired. More

All employees I spoke with were nice and respectful. My car was serviced in a well and timely manner My car was serviced in a well and timely manner More

Purchased my 2022 Hyundai Kona from Jenkins Hyundai. Visited the service department 9/11 due to extreme overheating of my engine. Was told this is a KNOWN valve issue and it would not be able to be corr Visited the service department 9/11 due to extreme overheating of my engine. Was told this is a KNOWN valve issue and it would not be able to be corrected until the 20th. This is my only vehicle. Was told if I could leave it, it could be completed in 2 days,, I agreed this would work for me. Was then told, I am UNABLE to leave it because there is no room due to construction to the parking lot and his inventory is taking up ALL spaces. Requested a COURTESY car. Was told there were none available (though he never looked up anything) Was then told he could possibly comp a car from a car rental company, but then stated he wouldn’t do that either because he MAY not be able to get fully reimbursed. I explained I am a single mother and need reliable SAFE transportation. He then told me to just drive it…and offered me the Hyundai Roadside Assistance number if I broke down….My family has purchased Hyundai since 1988…but 2022, looks like the last year for me and my family. More

Just had the second warranty service on my 2022 Santa Cruz.and as always the service center is OUTSTANDING! Customer service & hospitality is top notch. Thank you! Cruz.and as always the service center is OUTSTANDING! Customer service & hospitality is top notch. Thank you! More