Jeff Haas Mazda

The car buying experience was very good, but the service department has been very incompetent at fixing anything on our Mazda CX-9. This will definitely be the last car we purchase from this dealership, wh department has been very incompetent at fixing anything on our Mazda CX-9. This will definitely be the last car we purchase from this dealership, which is sad because the sales and finance process was very good. However, service after the sale is far more important and their service department has shown to be far from experts on working on Mazda vehicles. We'll take our vehicle to another Mazda dealership and get the issue resolved as two attempts haven't worked at Jeff Haas Mazda. Update: My wife went to Joe Myers Mazda and in less than hour, my wife spent 2.5 hours at Jeff Hass, they figured out the two problems and the parts are being ordered and ready for install the next day. Jeff Hass told us that we needed to go to radio shop to get the radio fixed, although it is the original radio from Mazda. Joe Meyers said it needs a new media port. The other problem was the drivers side door is sticking, Jeff Hass said it is what it is twice. Joe Meyers is ordering a new part for the door. So for me, the proof is that there is a total lack of competence in the service department at Jeff Hass. More

Even though on 12-29-12 my family and I spent the whole afternoon at the dealership and we couldn't get The new car, on the 12-31-12 they really worked hard as a team to fill our expectations. We have afternoon at the dealership and we couldn't get The new car, on the 12-31-12 they really worked hard as a team to fill our expectations. We have to say that Brenda is a great person and even more as a Sales Representative . She gets really involved And committed with the costumer needs. Amy in the accessories is amazing because she thinks more in taking care of your safety and budget than in sales. The Financial Department is really a pleasure to make business with them/ him. He was very polite and accurate . Thank you very much to the Jeff Haas Mazda Team!! The Quinteros;) More

I wrote the review below about the battery & I received a call from Carlos immediately after I wrote the review. He told me he was going to refund me the difference of a quote that I THOUGHT I hea received a call from Carlos immediately after I wrote the review. He told me he was going to refund me the difference of a quote that I THOUGHT I heard. He told me he just wanted to make me happy & he wanted to keep my service. Which he did. I recently have moved....too far & out of the way from Jeff Haas. I took my car to Performance Mazda on 59. & the customer service is night & day compared to Jeff Haas. I brought my car in at Performance for a head light change cause mine went out. I ended up having to change a few filters with that. All together that cost about $160-170. I was also told that I needed to change my transmission fluid which I've never had to do. I brought in a coupon for $190 to get a full flush. I was told it was going to take 1 hr & 15/30min. It took 30 min to do. Later that weekend I decided to call the service manager Lynn & ask about it cause of the little time it took. Sure enough they just did a half pan flush, not the full. She tells me to bring it in & they would do the job right. I ask her if she's going to give me some sort of refund on this & she tells me I got a discount cause its normally well over $200. I told her well you didn't give me te discount, I did by bringing in the coupon. I'm here AGAIN waiting for my car to get done for the second time, for the same service. Lynn offered nothing to compensate me for the time I'm wasting & not to mention the gas. She could have given me a free oil change...SOMETHING. Even though I live on the other side of town from Jeff Haas, I plan on taking my car there EVERTINE to have it serviced. Especially cause now I realize how much Carlos cares about great customer service. So thank you Carlos. Plan on seeing me on my next oil change. More

I found the staff at Haas Mazda professional, attentive, thorough, and respectful. We had been in the market for a new car to replace our Lexus LX470. After reviewing the options offered in this class, m thorough, and respectful. We had been in the market for a new car to replace our Lexus LX470. After reviewing the options offered in this class, my wife decided on the CX-9. She delegated the purchasing to me. I called Haas and was connected to David Morgan. We talked about what I was looking for, David asked questions, and then pulled up the color, model, and the options we wanted. He found the car in stock. I could not get to Houston for two weeks, but David agreed to hold the price for me for that time. We've all been to dealerships where the manager walks into the room with the sales rep and says he'll take $X off the price if you buy today. David and Haas don't work that way. David navigated the process for me. He gave us a fair deal on the trade-in (the same value as Carmax), and within the blue book values. The day of the sale, David had the CX-9 pulled up for me to test drive when I arrived, professionally walked me through the figures on the transaction, and worked hard to get me out of the dealership as soon as possible. They had to install a couple of options, and did a great job. You should know that we live in Austin. I would have purchased the CX-9 from the local dealership, but they wanted more for the car (enough to justify going to Houston). I had also contacted a Dallas Mazda dealership, which offered me the same price as Houston. Houston is closer to Austin than Dallas, so David at Haas got the business. One final note, since buying a car is not a common experience, and its a big purchase, I do get a bit anxious about the process. Yet, I felt very comfortable with the personalities, environment, and people at Haas. More

This is the second time we have purchased a new vehicle from this dealership and the experience has been exceptional each time. Rainie was great to work with and made our buying experience fun! from this dealership and the experience has been exceptional each time. Rainie was great to work with and made our buying experience fun! More