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Jeff Haas Mazda
Houston, TX
702 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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702 Reviews of Jeff Haas Mazda
April 01, 2015
Time Saver! I am very pressed for time...as are many people. I work near BW8/Southwest Freeway so I always make an appointment with Todd Troublefield to get my I am very pressed for time...as are many people. I work near BW8/Southwest Freeway so I always make an appointment with Todd Troublefield to get my maintenance work done on my Mazda CS-5 (at the I-10 location). We have it worked out so I can drop it off before lunch and then pick it up after lunch. I need my car every day and do not have the luxury of leaving it for the entire day. Todd has been great working with me to get everything done. Pete K. More
by Kreutzpw
Employees Worked With
Todd Troublefield
March 31, 2015
“A good scheduled maintenance experience” On early March, I made a an appointment to get my 2014 CX -5 in for the 30k service; on the morning of the appointment, Cynthia Ramirez was the serv On early March, I made a an appointment to get my 2014 CX -5 in for the 30k service; on the morning of the appointment, Cynthia Ramirez was the service person, she had all my paper work ready, she took my vehicle in, text me with the approximate time for the car to be ready and it was ready at the time it was promised just like a Mazda “zoom zoom” I was out on the road in no time to keep enjoying my Mazda. Cynthia Ramirez was very knowledgeable and courteous. More
by Jorge'CR-5
Employees Worked With
Cynthia Ramirez
March 23, 2015
An excellent experience Well, I took my old Mazda Tribute in for service and discovered the most unfortunate news from Allan Hempel... Terrible engine trouble that would cost Well, I took my old Mazda Tribute in for service and discovered the most unfortunate news from Allan Hempel... Terrible engine trouble that would cost more than half of what Kelly Blue Book said the thing was worth even if it were in pristine condition. So it was time to shop around. I looked around online, searching for the kind of car I wanted. I was under no specific loyalty to Mazda. I did test drive a Mazda CX-5 before leaving and the experience with Ray Maxa was spectacular. I'll be brutally honest, I've never, EVER had a test drive experience like I did with Ray. Not only did Ray encourage me to take the car through it's paces, he pushed me to take the car to emergency situations just to see the safety features and performances. In an empty parking lot I was reluctant to, but eventually encouraged to slam the accelerator until I got to about 50 MPH and then slam the breaks... Did I mention we did this even in the rain? I walked away from that experience knowing exactly how the CX-5 would perform in poor weather. Still, being the responsible car buyer, I left the Jeff Haas Mazda dealership to check out some other dealerships, namely the nearby Toyota and Nissan dealerships. One thing Ray did that spoke volumes was not only was he not pushy about me just signing papers right then, he actively encouraged me to go try the other dealerships, try the other cars out... He is so confident in the Mazda product that he simply stated that he knew I'd be back. So I went... Neither dealership would even consider allowing me to do the 50 to 0 test in their cars. Both dealerships were fairly pushy about trying to get me to sign the papers there, buy the car, save me a trip to the other dealerships (I told each dealership that they were my first visit to get their reactions/opinions about the other cars I had in mind). The Toyota dealership was probably the most funny with their response. They offered to sell me a used CX-5 they had just to save me the trip to Jeff Haas Mazda... Well, long story short, I'm the proud new owner of a 2015 Mazda CX-5. Ray was my primary contact, but I also had interactions with a few others, including Rob Morrison and Larry Bennett, Allan Hempel in Service, as well as a few others in the front office whose names I don't see on the list. Unfortunately I am awful with names and am not near their business cards at this time but I wanted to get this review out there to show my thanks and appreciation to the wonderful employees at Jeff Haas Mazda. If the rest are remotely as helpful and engaging as those I've tagged, then you honestly can't go wrong. More
by thatguy181
Employees Worked With
Allan Hempel, Larry Bennett, Rob Morrison, Ray Maxa
March 14, 2015
Allan Hempel We have trusted our Mazdas to Jeff Haas for over twenty years. Allan Hempel is an excellent manager, always helpful, well informed and very punctual i We have trusted our Mazdas to Jeff Haas for over twenty years. Allan Hempel is an excellent manager, always helpful, well informed and very punctual in getting back to us with our service needs. I trust him and rely on him for advice and a straight story concerning our cars. His many years of experience also allows him to trouble shoot for each of our different Mazda models. I would highly recommend asking for Allan when you come into Jeff Haas. He is the main reason why our relationship with Jeff Haas as a dealership has lasted so long.. More
by Dealer Rater
Employees Worked With
Allan Hempel
March 13, 2015
Unethical We spoke with a salesman multiple times about one particular car. Our drive was around 9 hours to Houston, so we tried to place a deposit (5 days befo We spoke with a salesman multiple times about one particular car. Our drive was around 9 hours to Houston, so we tried to place a deposit (5 days before purchase) as we planned to drive there on a Saturday and buy the vehicle. We were told a deposit would not be accepted as 'people had failed to show up in the past'. We did not haggle on the price as we thought the price was fair. Three hours prior to our departure, the car was magically sold and Marc was 'so sorry'.. The salesman will say there were 'no promises', etc. He knew financing was in place as he had all the preapproved paper work. He also knew a cashier's check was made out to Jeff Haas Mazda for 50% of the purchase price. I am surprised he did not let us make the 9 hour drive and then say 'sorry'. I have never been party to a more unethical transaction in my life. Jeff Haas Mazda should explain ethics to at least one member of their sales department. More
by JR
Employees Worked With
Marc V. (He never gave his last name - perhaps for a reaason) We do have his number...
March 02, 2015
Fraudulent Do not be fooled by the 5 star ratings, they are fake reviews obviously just to make the business look legit. These guys sabotaged my car! And this on Do not be fooled by the 5 star ratings, they are fake reviews obviously just to make the business look legit. These guys sabotaged my car! And this one guy Neil insulted me over the phone when I complained about it. The only polite employee there is Cynthia, the receptionist is terribly rude! They take your car to their repair workshop and switch up your good parts with bad parts. I only went in there for an oil change and my car was returned to me different. I drove there in a good drivable car, and drove out in a hoopty. The issue is still unresolved, they ruined my vehicle! Beware of these guys. I would give them a zero star if I could. More
by Bibi
Employees Worked With
Keith Cline, Cynthia Ramirez
February 09, 2015
You Can Have Confidence I have never had a problem taking any of our cars into Jeff Haas Mazda's service department in the 18 years I've been doing business there. Allan Hemp I have never had a problem taking any of our cars into Jeff Haas Mazda's service department in the 18 years I've been doing business there. Allan Hempel is courteous, sharp and always on the ball. If he says the car needs a certain repair or a certain part, it needs it. He does whatever he can to save his customers money and time. The service department is one reason why we continue tp buy our cars at Jeff Haas Mazda. More
by jshare
Employees Worked With
Allan Hempel
January 21, 2015
Great service and welcoming staff. I went in for an oil change and was pleased with the service staff and the cleanliness of the facilities. Todd Troublefield was friendly, very knowled I went in for an oil change and was pleased with the service staff and the cleanliness of the facilities. Todd Troublefield was friendly, very knowledgeable, and efficient. More
by BeeCheeAnon
Employees Worked With
Todd Troublefield
January 21, 2015
service Mazda for key control visit Jeff Hass Mazda to get a key control for my Miata, Cinthia Ramirez is the best,excellent service & helful was out in 2 hrs. visit Jeff Hass Mazda to get a key control for my Miata, Cinthia Ramirez is the best,excellent service & helful was out in 2 hrs. More
by pablo
Employees Worked With
Cynthia Ramirez
January 16, 2015
Great service experience! I brought my car in for service and was in and out in less than an hour! Allnthe advisors are great and thoroughly explain everything. Cynthia Ramirez I brought my car in for service and was in and out in less than an hour! Allnthe advisors are great and thoroughly explain everything. Cynthia Ramirez is great and I'll be sure to set all my future service appointments with her. More
by Katiatran
Employees Worked With
Cynthia Ramirez
