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Jeff Gordon Chevrolet
Wilmington, NC
523 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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523 Reviews of Jeff Gordon Chevrolet
May 28, 2019
Purchasing New Chevrolet Truck Chad G.and Ryan S. were very nice and helpful through the whole process of purchasing a new Chevrolet truck. I would recommend Chad to my friends. Chad G.and Ryan S. were very nice and helpful through the whole process of purchasing a new Chevrolet truck. I would recommend Chad to my friends. More
by Ed
Employees Worked With
Chad Galipeau, Ryan Stimmel, Jason Nicholas
April 09, 2019
Crooks I’ll try to keep this short. They pulled a bait and switch. Fine, the car did have more options, BUT it had 11,000 more miles on it than the car I tho I’ll try to keep this short. They pulled a bait and switch. Fine, the car did have more options, BUT it had 11,000 more miles on it than the car I thought I was getting. Didn’t come down on price. Then offered to “help” me get a better APR, since I had to REAPPLY for a new loan with the “correct” vin number. My fault for not paying attention and shame on the business manager for not pointing out the loan amount in the contract. I assumed it was for the amount we discussed. My loan was a lower APR but it was also for almost 1000 more! When I brought this to their attention they offered no compensation and pretty much washed their hands of it. My lesson learned. Do not trust them. The only nice person was my service girl because BONUS my Jeff Gordon certified pre owned car had a slow leak in the tire and was flagged in my vehicle when I did my On Star check. 2 trips to service and they finally replaced the tire. I still had my paper tags. Save your time and money and go somewhere else. I will never go back there. More
by Nope1234
Employees Worked With
Raj? Richard? Steven?
October 31, 2018
Service Excellent service manager. He really knows automobiles. Anytime there is an issue with one of my vehicles he knows exactly how to remedy the problem. Excellent service manager. He really knows automobiles. Anytime there is an issue with one of my vehicles he knows exactly how to remedy the problem. More
by Fatboyslim
Employees Worked With
Jimmy Romano
October 20, 2018
New truck Just got our second car here. Very friendly staff and would definitely recommend them to others. They also have a wide variety of vehicles to choose f Just got our second car here. Very friendly staff and would definitely recommend them to others. They also have a wide variety of vehicles to choose from. More
by Ryan62
Employees Worked With
Kirk Wilson
October 13, 2018
Racist The customer service is the worst I've ever experienced. Rude staff, empty promises and bad tempers, Sandy was very rude to my mom when trying to get The customer service is the worst I've ever experienced. Rude staff, empty promises and bad tempers, Sandy was very rude to my mom when trying to get her car inspected. More
by Zxzxzx11223
Employees Worked With
sandy
October 01, 2018
Rude staff I actually stopped in here because I was having some issues with my suburban. Now it's by no means new and I do all my own mechanical work and simply I actually stopped in here because I was having some issues with my suburban. Now it's by no means new and I do all my own mechanical work and simply wanted to speak with a technician for maybe 5 minutes. I had a very good idea what was wrong but a second opinion would have been nice I guess or at least put my mind a little more at ease as the parts to fix what I THOUGHT was wrong were 700.00$. I went in to service and asked and not only did I not get to speak to anyone but manager Jimmy seemed put off that I would even ask. I left and ended up being correct and getting my truck fixed no problem it was fuel injectors took me about 4 hrs. I guess I just don't understand why I was treated the way I was. I was willing to wait I didn't expect INSTANT GRATIFICATION and understand those guys are busy but I drive a Chevy cause it's AMERICAN. I'm a blue collar guy which is what Chevrolet basis alot of it's clientele on or at least I thought and don't see why getting an opinion from an expert is a problem. If and when I buy a new truck and I will it won't be from here More
by Anonymous
Employees Worked With
Jimmy Romano and sandy
September 16, 2018
Horrible service This dealership is extremely racist. It uses patriotism to disguise it's prejudice for black and brown people. I waited over 25 minutes just to be ack This dealership is extremely racist. It uses patriotism to disguise it's prejudice for black and brown people. I waited over 25 minutes just to be acknowledged by someone for service. I guess the app on their phones were more important than customer service More
by tylerrocci
Employees Worked With
Russ Miller
September 10, 2018
liars and cheats these people are a joke my car fell off a lift ny one of their workers and they didn't bother to tell me anout it... just tried to sell me services a these people are a joke my car fell off a lift ny one of their workers and they didn't bother to tell me anout it... just tried to sell me services and parts they damaged More
by g
Employees Worked With
Stuart Peterson
August 07, 2018
Never again Omg if you promise something do what ever it takes and go above and beyond . You would think with a new truck. Which I bought from there they would Omg if you promise something do what ever it takes and go above and beyond . You would think with a new truck. Which I bought from there they would replace the parts with new ones . Not bondo . Truck was promised on the 7 now the 9 . And we are moving so it really put us in a bind !had to get a rental car ! I will not ever buy or take my truck back to that dealer again. I took a day off of work to try to get this figured out and because they couldn’t finish the truck when they had promised never again Jeff Gordon Chevrole More
by Buddy
Employees Worked With
Collision dept
July 18, 2018
Excellent customer service! I had a small issue with my vehicle and these guys went out of there way to make it right. I Wanted to thank Jacob and Roxanne for the great communic I had a small issue with my vehicle and these guys went out of there way to make it right. I Wanted to thank Jacob and Roxanne for the great communications they had with myself and getting things taken care of in such a quick manner. This is the true meaning of customer service and I'm now a customer for life. Thanks again for everything! More
by shipwreck1912
Employees Worked With
Roxanne, Stuart Peterson, Jake Teets
