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Jay Buick GMC - Service Center

Bedford, OH

4.4
11 Reviews

11 Reviews of Jay Buick GMC - Service Center

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July 02, 2025

In the service dept, they aren’t friendly, not accommodating, always feel rushed.I hate to schedule a service here. More

by andiateaira
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Walter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Timen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Croom
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

I was very satisfied with the service I had done to my car.. Dave was very good at getting back to me to let me know the work that was needed, the cost, and when it would be ready. He did a great job!! More

by AUNTIELAURE
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dave
June 25, 2025

This was my first service visit to Jay Buick and the people are just so friendly! I got the oil changed on my truck in a little over 30 minutes. With complimentary beverages and car wash, this was a gre More

by cryptoe
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Mixson
June 24, 2025

It was a good experience at the dealer . They took care of my vehicle in a reasonable amount of time and came in under the quoted price. More

by mdhines21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Walter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Timen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Croom
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2025

We always have our cars serviced here. The service writers are excellent with making my appointments and also keeping me updated. More

by SUZIE.HUTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't find the name
June 22, 2025

Service department did a great job servicing my truck, employee that did the work was very knowledgeable about the truck, but missing from the service video was fluids being removed from the truck. Person More

by tolbert189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Walter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Timen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2025

Jay Buick is a great dealership. I have purchased three vehicles from Jay Buick. Always great customer service and very helpful. More

by delmarh74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David from the Service department and someone from parts that was very helpful with me purchasing a rim for my bent rim. I can’t remember his name.
July 29, 2021

I have had my vehicle serviced many times at jay Buick .I'm not impressed by there technicians except allen who gets it right.the other technicians need better training or hire more compantent ones.the re More

by Kyled
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick and John service department
Aug 03, 2021 -

Jay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jay Buick GMC Bedford Team

December 30, 2020

Tristan Holmes and Mike Croom were great working with me to purchase my 2019 Buick Encore. I just wish someone had shown me how to work some of the features. Also wish they had put gas in the car; was almos More

by Yamohio50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Croom
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan Holmes
Jan 04, 2021 -

Jay Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Jay Buick GMC Bedford Team

May 16, 2019

Trouble service Jay Buick they are trouble they try to make me pay 1400 for a guess the dealer suppose to tell u what wrong with your car not to guess and make u send More

by Jason simmons
Recommend Dealer
No
Employees Worked With
Mark Timen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Croom
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2019 -

Jay Buick GMC responded

I am very sorry you didn't have a pleasurable experience with your vehicle after you bought it, our relationship with you doesn't end after you get your vehicle, it is only beginning. Please email me skylar@jayauto.com

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