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James Wood AutoPark - Service Center

Denton, TX

4.7
2,287 Reviews

2,287 Reviews of James Wood AutoPark - Service Center

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August 25, 2023

Seem to be understaffed, doesn't have parts, takes a very long time for work to be done. More

by KEN.WILLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 29, 2023 -

James Wood AutoPark responded

Thanks for your review, Ken. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're sorry that we let you down. Please let us know if there's anything you'd like to discuss or if there is something we can do for you. Sincerely, The James Wood Buick GMC Denton Team

August 25, 2023

Hey, I got it I got in quickly, they did the emission check and put in two filters. And wash my car too More

by thesonreigns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Brooks
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Aug 28, 2023 -

James Wood AutoPark responded

We are glad to hear you enjoyed your recent visit to our service department. At James Wood Buick GMC Denton we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, The James Wood Buick GMC Denton Team

August 25, 2023

Great Customer Service at James Woods on this last visit. Jarrett was Great. The ladies working at the Desk Service Dept great as well. Thank you, Jarrett. More

by THURMAN.G50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
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Aug 28, 2023 -

James Wood AutoPark responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The James Wood Buick GMC Denton Team

August 25, 2023

Service was quick and easy. They were finished faster then they said they would be. More

by krukedj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheldon Jeffcoat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Stolp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Report | Print
Aug 28, 2023 -

James Wood AutoPark responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, James Wood AutoPark Management | 940-591-9663

August 25, 2023

Great service, pleasant people are so important! I thank you for all your support and exportee More

by SBETHWARREN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Report | Print
Aug 28, 2023 -

James Wood AutoPark responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, James Wood AutoPark Management | 940-591-9663

August 25, 2023

They always take care of my needs promptly and are always pleasant to talk with. I feel the waiting area is very comfortable. More

by FISHHOOK82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Oliphant in Service. 5 stars. Very pleasant and professional.
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Aug 28, 2023 -

James Wood AutoPark responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The James Wood Buick GMC Denton Team

August 24, 2023

Wonderful. courteous service I have experienced every time I take my vehicle in for checkups More

by CRIDENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Report | Print
Aug 25, 2023 -

James Wood AutoPark responded

Thank you for taking the time to write about your experience with us! At James Wood Buick GMC Denton, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The James Wood Buick GMC Denton Team

August 24, 2023

The Service department (Taylor) got my XT4 in, got the repairs done, and detailed it in a timely manner. They are very professional! More

by brianandjodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadillac Service Department (Taylor)
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Aug 25, 2023 -

James Wood AutoPark responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The James Wood Buick GMC Denton Team

August 24, 2023

Everyone was very courteous and concerned, giving me a great amount of confidence in the department. More

by S. W. Andrews
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wilkins
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Aug 25, 2023 -

James Wood AutoPark responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The James Wood Buick GMC Denton Team

August 24, 2023

The service on the new Tahoe has been very good. Gavynn and the rest of the folks in the service department have been courteous and service oriented. More

by bknutson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
Report | Print
Aug 25, 2023 -

James Wood AutoPark responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day. Sincerely, The James Wood Buick GMC Denton Team

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