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James Wood AutoPark - Service Center

Denton, TX

4.7
2,287 Reviews

2,287 Reviews of James Wood AutoPark - Service Center

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August 27, 2023

Scam,Scam, stay away,They are doing warranty scams,they don't fix what needs to be fixed so that you can bring the car back so they can file it on your warranty More

by TRACYFOSTER518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Chan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

James Wood AutoPark responded

We are concerned about this issue and committed to promptly resolving it. Please contact us directly as soon as you can and we can work on a resolution together. Sincerely, James Wood AutoPark Management | 940-591-9663

August 27, 2023

I showed up for a simple installation of a shade for my traverse and ended up waiting 2.5 hours for someone to complete it. More

by ajthomas112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Aug 30, 2023 -

James Wood AutoPark responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, James Wood AutoPark Management | 940-591-9663

August 26, 2023

More promotions, take good care of your customers and try to keep them happy to keep their business. More

by SORZINOSTEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

James Wood AutoPark responded

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The James Wood Buick GMC Denton Team

August 26, 2023

I appreciate the timeliness with which car maintenance is completed at James Wood. It’s always been an easy experience. More

by 23KLM14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Aug 29, 2023 -

James Wood AutoPark responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from James Wood Chevrolet Denton. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, James Wood AutoPark Management | 940-591-9663

August 26, 2023

Literally, the worst experience I’ve ever had. ive taken my vehicle here five different times after buying my vehicle here and all for the same thing. Each time they told me there was nothing wron More

by LAURA_LOU8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 29, 2023 -

James Wood AutoPark responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. Sincerely, The James Wood Buick GMC Denton Team

August 26, 2023

Attentive and consistent quality work. Great customer service. Good snacks and comfortable waiting area thanks More

by MARLENEPEDRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Aug 29, 2023 -

James Wood AutoPark responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, James Wood AutoPark Management | 940-591-9663

August 26, 2023

Jarrett was great and made it the this 3rd visit well worth it due we shouldn't have to bring a brand new vehicle in 3 times for the same issue in general Jarrett thank yiy for going the extra mile More

by THURMAN.G50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
Aug 29, 2023 -

James Wood AutoPark responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The James Wood Buick GMC Denton Team

August 25, 2023

Excellent service. Very professional. Great communication about service needs. Tim Wilkins is exceptional. Thank you. More

by CROSSCHECK35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
Aug 28, 2023 -

James Wood AutoPark responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Tim does for James Wood Buick GMC Denton and our customers. Hope to see you again soon! Sincerely, The James Wood Buick GMC Denton Team

August 25, 2023

Very courteous, welcoming staff. work is completed and in a reasonable amount of time, Tim made sure I knew what procedures needed to be done and how long they would take. More

by marvanh3905
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim W.
Aug 28, 2023 -

James Wood AutoPark responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The James Wood Buick GMC Denton Team

August 25, 2023

Everything was great! Gavynn (sp). Was polite and curtious and made sure everything was done correctly! More

by staylor23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn
Aug 28, 2023 -

James Wood AutoPark responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The James Wood Buick GMC Denton Team

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