Tom Clark Auto Park

Great service, my car is always fixed right the first time, Jarrett was a pleasure to work with! time, Jarrett was a pleasure to work with! More

Tim was my assistant, he was very professional and personable. He explained the entire process of oil change and tire rotation to my vehicle. Everything was completed with in one hour. Great work personable. He explained the entire process of oil change and tire rotation to my vehicle. Everything was completed with in one hour. Great work everyone!!! More

Every time I’ve been in the staff is friendly and knowledgeable and my car is completed quickly. knowledgeable and my car is completed quickly. More

No apt was no problem worked my truck right in. Only issue did not reset oil change back to 200%. Only issue did not reset oil change back to 200%. More

I never leave reviews, but after this experience, I felt it was necessary. I am an out-of-state customer who purchased a $120,000 Yukon Denali Ultimate from Tom Clark Auto Park. Given the size of the pur it was necessary. I am an out-of-state customer who purchased a $120,000 Yukon Denali Ultimate from Tom Clark Auto Park. Given the size of the purchase, I expected a high level of professionalism, communication, and follow-through. Unfortunately, that was not my experience. I worked with Mike and requested an illumination package. I only discovered it was not included once the paperwork was already halfway completed. I was told it was too late to restart the process because it was after closing hours and only one manager was available. Tom with Cadillac, who handled the paperwork that evening, was professional and helpful. Because this vehicle was a Valentine’s Day gift and I was leaving town early the next morning, restarting paperwork the following day was not an option. I was told the illumination package issue would be brought to management and potentially resolved. After multiple follow-ups, the general manager, Joey, called me two weeks later and said, “No one put a gun to your head and made you sign.” He also stated the vehicle had already been discounted more than it should have been, despite other dealerships offering the $5,200 supplier discount off MSRP. The only discount offered was $500 off of MSRP and that was after I requested the $600 floor liner package. In an effort to find a solution, I even offered to pay the cost difference it would have taken for them to honor the supplier pricing structure, but that was declined. During financing, I was initially presented with an interest rate 2% higher than what I ultimately qualified for. Tom helped correct this before completion, but that added to the overall concern regarding transparency. Additionally: • The floor liner package arrived incomplete (the third-row liner is still missing more than two weeks later). - They sent me an itemized price list for the illumination package and I was told to contact my local dealership to get it through them. The price list I was sent added up to more than the standard $1250 GM illumination package option that was discussed prior to making the deal and is on GM’s website. At this price point, communication, accountability, and professionalism matter. I am still open to a reasonable resolution and hope management chooses to address these issues appropriately. More

Deal made by phone and text. Then I flew down and drove the vehicle back. No issues, no problems; delivered as agreed. Would have only been better with a little lower price. Then I flew down and drove the vehicle back. No issues, no problems; delivered as agreed. Would have only been better with a little lower price. More

Very professional kept me informed on progress and got me a comparable loner truck as soon as possible. Received my truck back clean and have no issues. a comparable loner truck as soon as possible. Received my truck back clean and have no issues. More

Erica was phenomenal to work with! Would buy from Tom Clark Denton and that entire team again! Would buy from Tom Clark Denton and that entire team again! More

I appreciate the professionalism and timely manner. Very good service Thank you very good service Very good service Thank you very good service More

Initially for its convenience but now for its integrity which is far more important and will bring me back which is far more important and will bring me back More