James Chrysler Dodge Jeep Ram

My first brand new car! I absolutely love my new car! John Sullivan did a great job of explaining everything and offering all the options. He understood and helped me find I absolutely love my new car! John Sullivan did a great job of explaining everything and offering all the options. He understood and helped me find the perfect car for my price range and my family's needs. He took the time to explain everything and was very up front with us. Such an improvement from the experiences I've had before! More

Best Jeep dealership around. Finger Lake is the best dealership experience I ever had. These guys really know their stuff. I am in Massachusetts and will not go anywhere else to p Finger Lake is the best dealership experience I ever had. These guys really know their stuff. I am in Massachusetts and will not go anywhere else to purchase a car. Just bought a 2016 Jeep Wrangler Unlimited. This is the second Jeep that I purchased from Finger Lake. They didn't let me down. Best price of all the competitors. Staff is very knowledgeable and courteous. If you are in the market for a new car you have to check them out. More

Great new car! Loving my brand new 2016 Ford Fusion!!!!!! Great experience with the process of buying a new car. I also got more for my trade than I was expecting. Loving my brand new 2016 Ford Fusion!!!!!! Great experience with the process of buying a new car. I also got more for my trade than I was expecting. More

Didn't get service done here I had an emergency brake down on my 3500 Dodge. Needed it flatbeded to dealer who I normally have service it. They had no place to park it as it could I had an emergency brake down on my 3500 Dodge. Needed it flatbeded to dealer who I normally have service it. They had no place to park it as it could not be driven. Only one lift to fit this vehicle. I have always been happy with service here, we bought the truck when it was Koch. Now I have to find some locally to do the work. I guess I have to rethink the service part of owning this vehicle. I think the facility needs to be updated to help these guys accommodate their customers. More

service department Brought it here for service. I had an appointment on a Wednesday at 1 pm but I had to work so dropped the car off the night before. They didn't even s Brought it here for service. I had an appointment on a Wednesday at 1 pm but I had to work so dropped the car off the night before. They didn't even start fixing my car until Thursday afternoon and it wasn't finished until Friday. Plus when I showed up to get it they told me that the car was still shifting hard (that was the problem I brought it in for). They recommended I change the spark plugs and told me that the service they did to the transmission was not even supposed to be done but they did it anyway and that the fluid was 18 dollars a quart. So I paid 245 dollars for my car not to be fixed. Other dealers and service centers would call and ask if I wanted them to go ahead and still searching and fixing the problem. Not Fingerlakes, they just wait for you to call and ask what's going on. Needless to say I left with my vehicle because I didn't feel comfortable having them service it anymore. Would not recommend their service department. They are slow, not helpful and did a service that did not need to be done in the first place. More

Most fun I've ever had buying a car! Purchased my 2012 Jeep Liberty May 1, 2015 from Christopher Curren at the sale that was being held up at the Geneva WalMart - I wasn't rushed while br Purchased my 2012 Jeep Liberty May 1, 2015 from Christopher Curren at the sale that was being held up at the Geneva WalMart - I wasn't rushed while browsing the lot, Chris offered a lot of different suggestions and didn't push. Once I made my decision to purchase the rest of the transaction went as smooth as silk, paid off my old vehicle with extra to spare, got a great interest rate with a local bank -both important to me - while waiting for the paperwork to process I was amply entertained by the rest of the staff, given detailed instruction on how to use all the functions that came with this bad boy and left a happy satisfied customer. Thanks Chris for everything! PS I had to bring my vehicle in for a very minor issue - your service staff is equally as wonderful - unfortunately I only the name of one of the men I spoke with when dropping and picking it up - but again - quick- fast -service and I even learned a few things about my car started while there! Thanks Steve and ? (Sorry) More

Great sales and service customer experience Jason & John made the car purchase process exceptionally easy and Steve's service team really took care of us recently when we had a break problem. Jason & John made the car purchase process exceptionally easy and Steve's service team really took care of us recently when we had a break problem. They are really easy to work with and super nice guys. John Brady Fairport/Seneca Falls More

Worst Dealer experience I've ever had I received one of those sales promos in the mail- Walmart gift cards- 25,000.00 cash if your number matches you win. I took it into the dealer that wa I received one of those sales promos in the mail- Walmart gift cards- 25,000.00 cash if your number matches you win. I took it into the dealer that was set up in the Walmart parking lot. We all know it's a gimmick to get customers into the "sale", but I actually like a car they had on the lot and went in to check it out. After 30 minutes of wasting my time I still hadn't been able to get a price on the car. I asked at least 3 times and was asked about a test drive each time. Finally another guy came out with the salesman to talk to me. He explained that they don't like to try to sell cars to the customer until they're sure they like the car (reason for pushing a text drive). He asked why I wouldn't test drive the car and I told him I wasn't interested in test driving a car I might not be able to afford, he asked why I thought I couldn't afford it and I told him it was because I couldn't get him to tell me how much it was. After another minute or so of talk I thanked them, shook there hands and left. I went in asking about my number matching promo paper and left after 30 minutes of run around, being refused a price on a used car until I test drove it, and never being told what my promo paper was worth. No plans to ever visit that dealer again. I thought "how much is the car?" was a simple enough question... guess not. More

No Hassle and no Pressure!!!!!!!!!!! was looking to upgrade from a 1/2 ton to a bigger truck......John and all involved work diligently to find me the right vehicle for my towing needs wi was looking to upgrade from a 1/2 ton to a bigger truck......John and all involved work diligently to find me the right vehicle for my towing needs within my price range......trade in on the Silverado was better than expected and drove away with the Ram 3500HD the same day.......if your looking for Chrysler products and services Fingerlakes is the place to go and John and Ted are the guys to see......Job well done!!!!!!!!! More

More For My Trade.. Yes Love Finger Lakes Chrysler... Went to several dealers looking to trade my car and couldn't get the $$$ I wanted. I heard James Provenzano on the radi Love Finger Lakes Chrysler... Went to several dealers looking to trade my car and couldn't get the $$$ I wanted. I heard James Provenzano on the radio and drove to Seneca Falls and same day I traded my old car and drove home in my new Jeep Cherokee. James and his salesmen John Sully gave me $2,800 more then my local dealer. WooHoo!!! As good as it gets! More