Jake Sweeney Chrysler Jeep Dodge

Bought a new 2019 Gran Cherokee in April of 2020. 2 months later we started having problems with the multimedia console and took it in for warranty repair. They said they would order the part and call months later we started having problems with the multimedia console and took it in for warranty repair. They said they would order the part and call us when to come in for replacement. 2 months later and no word. we finally called and found out the part was never ordered. Waited another 3 weeks and no word. Finally we called and raised xxxx about the prolonged warranty repair to anybody that would answer the phone at Jake Sweeney. After 1 week wait and them having the car for another week, We finally got the car back with a fixed console but it wasn't even fully configured to work. Had to call Jeep national customer service have them talk us through it over the phone. Currently we have another warranty issue with the auto-start system that shuts the engine down when you idle for a prolonged amount of time. They have had the vehicle for a week and haven't even looked at it. This has caused us to cancel a road trip and reservations twice now. I have had 2 warranty repair issues in less than 2 years of owning the vehicle. I have owned 8 or 9 nine new vehicles (mostly chevys) and never had any repairs, under warranty, for those 8 or 9 cars. I suspect the service people have had to face these type of warranty repair issues on Jeeps so often they have become jaded and just don't care anymore or service management realizes that this frequency of warranty repairs is losing them money and they have directed the shop to make them the last priority. If I would have found this site before and saw all these complaints, I would have stayed away form anything named Jake Sweeney and any car branded Jeep. Very apathetic people. More

Absolutely horrible customer service! Or should I say no customer service! Purchase went good. Got good money for our trade ins and overall felt we did good! The problem was after. We traded in my w customer service! Purchase went good. Got good money for our trade ins and overall felt we did good! The problem was after. We traded in my wife's car and my truck for one truck. We got well over the amount we owed for each car on trade in, so it was their responsibility to pay them both off. They left a $22 balance on my wife's car and it didn't pay off. Ended up getting a $45 late fee charged to it and I had to pay the $67 to pay it off after I discovered it wasn't paid off 3 weeks later. I called them to take care of the balance on 4 seperate occasions and was told they would but they never did. I also left voicemails with 2 different supervisors about the situation and never got a call back. I not only ended up having to pay for it but it also put a negative ding on my credit report for a late payment. And my credit isn't bad! I would be careful about buying a car here as they only care about making the sale and moving on. You are definitely nothing but another number under their belt. More

I requested a price for a vehicle through TrueCar from this dealership on Thursday, May 27th. The price I received was in line with those I received from other dealerships and was stated to be good until this dealership on Thursday, May 27th. The price I received was in line with those I received from other dealerships and was stated to be good until June 1st. I was contacted by Kenneth Haro regarding this vehicle. We spoke on Thursday and then again on Friday. I agreed to provide a deposit for him to hold the vehicle until I could come see it on Saturday morning. Ken was nice enough to go in on his day off to take care of this for me. After making the 5 hour drive to see the vehicle Saturday morning, I took it for a test drive, and then sat down with Ken to discuss the deal. When reviewing the paperwork, I noticed that the sales price was not what I received from them on Thursday. When I questioned it, Ken went to talk to his sales manager. When he came back, they had made only a slight adjustment to the price, but it was still significantly higher than the price they had previously given me. After a couple more trips to speak with the sales manager, Ken said there was nothing more he could do and I would need to speak with the sales manager directly. A little while later, the sales manager came over and sat down. He rudely stated they would not honor the price I had received. I asked him why, and all he had to say is "things change." I pointed out that the price I was given was supposed to be good until June 1st. He again just refused to meet the price without any further justification. I was finally fed up and left without the vehicle. I know the reason why they wouldn't sale me the vehicle for the quoted price was because the vehicle was hard to find and they knew they had several other people interested in it and that they could get more money from them. I ended up wasting more than 12 hours of my day, with 10 of those being driving. Despite the fact that Ken was very kind and seemed genuinely upset about the situation, I will NEVER do business with any Jake Sweeney dealership in the future and would urge anyone thinking of doing so to use caution and be aware that this dealership is dishonest and can't be trusted. One additional note, they also refused to offer what my trade-in was worth, despite me having offers in hand from other dealerships. More

Gary, salesman lied about taking care of 2 issues. Had issues with drive train in first 2 weeks . Had to file claim for repair. Terrible issues with drive train in first 2 weeks . Had to file claim for repair. Terrible More

Possibly , no definitely, the worst customer service I have ever encountered from a car dealership. I would recommend taking the time to find another place to buy a car ... as an FYI this has nothing to d have ever encountered from a car dealership. I would recommend taking the time to find another place to buy a car ... as an FYI this has nothing to do with price. We never even got that far. More

Service Dept. was friendly, professional, fast, and the waiting area was clean. I will be bringing my Jeep back to Jake Sweeney for future repairs. waiting area was clean. I will be bringing my Jeep back to Jake Sweeney for future repairs. More

Do not buy a car from Ken Haro. When the papers are signed you get no help and the car isnt 2 weeks old. Horrible. signed you get no help and the car isnt 2 weeks old. Horrible. More

I have my Wrangler in for service (tire rotation, oil change, and alignment) at the dealership in tri-county where I bought it so I asked them if they could tell me why the check engine light is on as we change, and alignment) at the dealership in tri-county where I bought it so I asked them if they could tell me why the check engine light is on as well. They said it’s $120 to look at a check engine light. What a bunch of trash just to tell me why the light is on, not fix anything. It’s crooked and robbery. Jake Sweeney Tri-County makes owning a wrangler very distasteful to say the least. They only care about selling a new vehicle and boasting about having a certified garage, despite the poor and thieving service department More

Excellent and fast service. No appointment necessary. Unable to solve my issue with the key fob, but gave me excellent suggestions and didn't charge for something they could not do. Staff is very profess Unable to solve my issue with the key fob, but gave me excellent suggestions and didn't charge for something they could not do. Staff is very professional and courteous. They updated me every step of the way. Highly recommend!!!! More

First time purchase at Jake Sweeney. Worked with Ken Haro from my initial phone call to inquire about a Ram through the final fist bump (thanks, Covid). Ken worked for us through the entire process. Dealing from my initial phone call to inquire about a Ram through the final fist bump (thanks, Covid). Ken worked for us through the entire process. Dealing with him was pleasant, friendly and non-adversarial. He wanted our business and earned it. Mark Postallian was our finance guy and was a delight to work with. He was professional and knowledgeable and got us through the process as quickly as possible. Mark also worked to get us the best finance rate he could find saving us money on the finance. We appreciate Ken and Mark making what can be a stressful and exasperating experience as easy as our time at Jake Sweeney buying our new Ram was. More