Jacobs Mitsubishi Wesley Chapel

Agent was extremely helpful and knowledgeable. Extremely courteous from start to finish. Jeromy in finance.was also extremely knowledgeable and helpful. Would highly recommend this dealship. Extremely courteous from start to finish. Jeromy in finance.was also extremely knowledgeable and helpful. Would highly recommend this dealship. More

I was taken advantage of for sure. Was sold the legal highest Apr for a used car. Was sold the legal highest Apr for a used car. More

They found us a car exactly as we described and the price was below the Kelly Blue Book Fair Value. There was no back and forth needed, as we were given a quote lower than we anticipated to try to negotiate was below the Kelly Blue Book Fair Value. There was no back and forth needed, as we were given a quote lower than we anticipated to try to negotiate to. This has been the easiest car buying transaction I’ve ever had of the 6+ vehicles I have purchased. Thank you again! More

the best and easiest car buying experience i have ever had very professional highly recommend had very professional highly recommend More

Great experience, got everything done in one day! Good communication all around from finance to detailers. Good communication all around from finance to detailers. More

Mr Obi was very helpful. He greeted me with a smile. He was fast with getting everything that I needed. And Mr Manny Mantilla was very helpful as well. They have a great He greeted me with a smile. He was fast with getting everything that I needed. And Mr Manny Mantilla was very helpful as well. They have a great crew at this facility More

David helped me find the best car for me and helped work out the best deal for my situation. He did amazinG. out the best deal for my situation. He did amazinG. More

Most horrible experience buying a vehicle. Was duped to getting a “good deal” but had to come back to the service center multiple times. Was also charged multiple unnecessary items (x4). Asked Was duped to getting a “good deal” but had to come back to the service center multiple times. Was also charged multiple unnecessary items (x4). Asked for them to be removed, but this dealer has been trying to evade me and refused to provide forms as proof or promise they would cancel the unwanted charges. All they said was “you'll have to trust us” More

Review fromReginald S 1 star 08/19/2024 I purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and n purchased a vehicle from *****'s Mitsubishi (affiliated with True Car) and would discourage anyone from doing the same. They are unprofessional and non-responsive after the sale. Each person I spoke with gave the impression of prioritizing the buyer. After the sale, nothing but excuses for why the things promised remained undone. Obi was responsive until after the sale. Then reaching him became difficult. When I did get him, he led with how busy he was and seemed bothered by my questions. I had a conversation with *************************(former General Manager) **, and he provided assurances my concerns would be addressed. The next time I called he was no longer employed at Jacobs Mitsubishi. The dealership is poorly managed from the managers to the salespeople. Their customer service is egregious at best. I was promised callbacks from ***** (manager), ***** (manager), & Obi. To a person, they don't do as they say. The car detail that was promised was not done. When the vehicle was delivered, it was filthy inside. It had spills on the seats and stains on the lining. The door latch was faulty, it would unlock while driving. Consequentially, I couldn't alarm the car when parked. I contacted Sandy about the issue, and she said she'd raise my concerns with ****** (another manager) and didn't call back. I replaced the locking mechanism necessary to alarm the car. I replaced two worn front tires and paid to have the vehicle detailed. To recap, I replaced the faulty door latch, replaced two tires, and had the vehicle detailed, which totaled more than $2,600. No one called to follow up, inquire, or offer assistance. Buyer beware! One star is given because it was required to leave the review. More

Always prompt. They never make feels like it all in my head. They know my car need something they fixed it. Must import they do not pressure you to buy anything. They never make feels like it all in my head. They know my car need something they fixed it. Must import they do not pressure you to buy anything. More