Jack Maxton Chevrolet Inc

Recall It was my first time at the dealer. I do not have normal dealings but I received a few recalls on my truck and was instructed to take it there. The cu It was my first time at the dealer. I do not have normal dealings but I received a few recalls on my truck and was instructed to take it there. The customer service was a little less than great. However, my services were completed in the timeframe shared. More

Very pleased with all aspects of the experience Drop off was quick and easy Received a call with diagnosis within two hours Repair was completed and I was back on the road by 330 Drop off was quick and easy Received a call with diagnosis within two hours Repair was completed and I was back on the road by 330 More

New Van from a Good Man! I appreciated the honest, no-pressure approach. Steve took great care of me. He was personal and kind. He made this buy an easy process. I appreciated the honest, no-pressure approach. Steve took great care of me. He was personal and kind. He made this buy an easy process. More

Poor communication I came to the Jack Maxton service center for a check engine light solely because of the fabulous experience I previously had at their collision center I came to the Jack Maxton service center for a check engine light solely because of the fabulous experience I previously had at their collision center.My experience this time was so disappointing that I would think the centers are owned by different companies. Initially, everything was fine. I dropped the car off in the morning and received an estimate around lunchtime. I was told the car would probably be done the same day. After that, I never heard anything unless I called to harass them. I called around dinner time that day and was told the technician had already left and they had no updates to give me. I was told me service adviser would call at 8 am the next day. That did not happen, and when I called at lunchtime, I was told that he called off that day, but that another adviser was covering for him and would call me later. When I finally heard from Adviser #2, he informed me "there might be something else wrong," but had no detail to give me. Later that same day, someone else called to tell me that the car was done, but couldn't confirm how much the repair ended up being ( and also offered no detail on what the "something else" might be.) He had to call me back with the total, which did not include anything other than what was discussed in the estimate. I picked up the car, and first thing the next morning the check engine light was back on. So, the "something else" apparently wasn't fixed. I took it back, and the constant phone calls to try to get information on the status of my car started again because when it "should" be done or when I "should" be called was never accurate. If they would have just set the proper expectation, I wouldn't have been so upset. If you can't look at it until tomorrow, say that. It's much better to be upfront about delays then to confirm them when I call you to ask why you haven't called me. More

Good work, but. I'm happy with the work performed under my warranty. Joe was great. I was provided a loaner car that was on almost empty- under 30 miles to go- so I h I'm happy with the work performed under my warranty. Joe was great. I was provided a loaner car that was on almost empty- under 30 miles to go- so I had to get gas immediately. They seemed unbothered when I mentioned this. My car was also returned to me with fresh mud/dirt on the doors and mats. More

Repai Good fast service. Fixed what was needed. Would recommend. Service rep made best of situation. I would go back again would not hesitate to send friend Good fast service. Fixed what was needed. Would recommend. Service rep made best of situation. I would go back again would not hesitate to send friends. More

Oil change Courteous knowledgeable staff fast service reasonable prices clean waiting area with TV WIFI and Coffee. Very cooperative with scheduling times and se Courteous knowledgeable staff fast service reasonable prices clean waiting area with TV WIFI and Coffee. Very cooperative with scheduling times and service needs. You can also schedule detailing for your vehicle More

Megan G. by Saturday Savior Megan saved the day for me after I purchased an after marker key fob! It took them a while to figure it all out however I am beyond grateful for her Megan saved the day for me after I purchased an after marker key fob! It took them a while to figure it all out however I am beyond grateful for her and the level of customer services she provided! Although I had contact with others (I have no idea what their names were) she was the one that I appreciate the most! There wad another young lady in the cashiers office as well that I appreciate I am just not sure of her name. More

Professional Always prompt and very courteous and professional.. Clean waiting area. Car ready when promise, price comparable. The charge station, coffee, televisi Always prompt and very courteous and professional.. Clean waiting area. Car ready when promise, price comparable. The charge station, coffee, television are all nice.as well.9 More

Very friendly and courteous They were very helpful and friendly. They took the time to explain things. They also went and looked up answers to my questions, and printed them so They were very helpful and friendly. They took the time to explain things. They also went and looked up answers to my questions, and printed them so I could have a copy. More