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Jack Maxton Chevrolet Inc
Columbus, OH
2,066 Reviews
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2,066 Reviews of Jack Maxton Chevrolet Inc
March 19, 2020
While the people who I interacted with were friendly I did not receive good service. I called before bringing my 2020 Silverado 2500 in got warranty repair work. I told them what the problem was, a blown did not receive good service. I called before bringing my 2020 Silverado 2500 in got warranty repair work. I told them what the problem was, a blown speaker. When I came in assumed they would have the parts ready for the repair. They didn’t. They did a diagnostic test which took over an hour and a half. That’s ridiculous considering the issue was a blow speaker which can easily be found by turning up the volume. This wasted 2.5 hours of my time since the dealership is a 20 min drive from my house. When I picked the truck up they said it was a blown speaker(duh) and that the part would need to be ordered and should arrive in 3-5 days. All of this wasted time could have been avoided if they would have ordered the part when I called in the first time. Then I wait over 2 weeks and no one calls me back. I have to call back to the service department to get answers as to if the part is in and when it can be fixed. They confirmed the part was in and scheduled me for the following week. I bring my vehicle back in to have the speaker replaced and it took a couple hours, fine since I know the repair requires taking the door panel off. When I come to pick my truck up it was not washed. Any time I have taken previous vehicles in for repairs or service, especially when they are still under warranty, the vehicle has been washed and swept inside. At very minimum I expected it to be ran through the car wash especially since it is right next to the service bays. I think the customer service and especially follow up is lacking at this dealership. From here forward I will be using another dealership for repairs and service. More
by amy.oneal70
Verified CustomerEmployees Worked With
Ramona Wechsler
March 19, 2020
Upgraded part appears to be charging my phone as promised. It was a bit frustrating to find out that I had to pay for the part “upgrade” since it had a 1st generation wireless charger. promised. It was a bit frustrating to find out that I had to pay for the part “upgrade” since it had a 1st generation wireless charger. More
by ctbrennan27
Employees Worked With
Austin Owens
March 18, 2020
I liked them very quick. I usually go to Jeff Wyler but I love the quick service and I’m sure I will be back due to me working on the next street and this is very convenient on my lunch brake. love the quick service and I’m sure I will be back due to me working on the next street and this is very convenient on my lunch brake. More
by nelsonjasmine66
Employees Worked With
I went to quick service the guy was very very nice, Joe Mathias
March 17, 2020
What a good group of professional people, sales, service and managers are all good at what they do. We have bought several vehicles, new and used here. and managers are all good at what they do. We have bought several vehicles, new and used here. More
by Van.wilcoxm1l1a1
Employees Worked With
Tim Hall, Jeff Mauk, Gary Wonn, Eric Davis, Rolly Heyder, Adam Mauk, Ramona Wechsler
March 17, 2020
This dealership went above beyond to meet my needs for a new vehicle. Everyone from the manager to service and parts department were very helpful with my needs . new vehicle. Everyone from the manager to service and parts department were very helpful with my needs . More
by Buzzard
Employees Worked With
None, Scott Collins, Rolly Heyder, Stacey Evans, Bob Bricker, Cliff O'Connor, David Chapman, Ron Boerner
March 16, 2020
I bought my car here. All the people are friendly and do a great job for me. That’s what keeps me loyal as a customer and coming back! Thanks guys for always taking such good care of me as a customer! a great job for me. That’s what keeps me loyal as a customer and coming back! Thanks guys for always taking such good care of me as a customer! More
by Killilea
Employees Worked With
Jamie Reyes
March 16, 2020
Great service. Went above and beyond. Provided a loaner car when the service went longer than expected.. very enjoyable experience at Jack Maxton Columbus Ohio loaner car when the service went longer than expected.. very enjoyable experience at Jack Maxton Columbus Ohio More
by dennisamcallister
Employees Worked With
Austin Owens
March 16, 2020
I called for a service appointment and requested a rental car. Randy offered me a next day appointment. I was so excited he could get me in so soon. Thank God, my repair was under warranty. Brought my car car. Randy offered me a next day appointment. I was so excited he could get me in so soon. Thank God, my repair was under warranty. Brought my car in on Saturday morning and had it back the same day. I just love you Jack Maxton. More
by Barbbucci
Employees Worked With
Randall Sagle
March 16, 2020
Fast and reliable service. Appointment time was made and they took me in ten minutes early. Everyone was courteous and very professional. Nice team work! they took me in ten minutes early. Everyone was courteous and very professional. Nice team work! More
by George.doyle
Employees Worked With
Quick service team
