Jack Ellena Honda

Good Experience Buying a Pre-owned Honda Civic The dealership worked with our needs and met those needs in a straightforward and friendly way. The salesman and manager were professional and helpful The dealership worked with our needs and met those needs in a straightforward and friendly way. The salesman and manager were professional and helpful. We purchased the car at a fair price in a positive way. More

CRV 80,000 I was impressed with Davion's direct communication and setting up the right maintenance. He is a good addition to the service team for Ellena Honda. I was impressed with Davion's direct communication and setting up the right maintenance. He is a good addition to the service team for Ellena Honda. More

LOVE My New Honda--Jack Ellena Honda Staff? Not So Much. Even though I did not have the best customer service experience with the management at Jack Ellena Honda, I would still recommend this dealership beca Even though I did not have the best customer service experience with the management at Jack Ellena Honda, I would still recommend this dealership because I love the vehicle I now own, and I appreciate the hard work and honesty of my Product Specialist, Lake Stewart, who at only 21 years old, showed professionalism, interest in me as a customer and ensuring that I found the vehicle I wanted, and followed up with me. It was because of Lake Stewart that I bought my 2018 HR-V from Jack Ellena Honda. The New Car Sales Manager, Charlie Henry, who didn't even introduce himself personally to me or greet me on the day I signed my paperwork, Finance Director, Brandon Sturgeon, who never introduced himself to me, and even John Ellena, himself, who was in the dealership the afternoon I bought my new vehicle, didn't even take the time to acknowledge me when I bought my new vehicle and proudly rang the gong in their showroom after signing my paperwork. I guess if you don't finance your vehicle through Jack Ellena Honda, the "higher ups" don't really care about you. That is certainly how I felt throughout this car buying experience. Dang, at least they could have had my vehicle prepped properly when I was ready to drive it off the lot. Nope--that didn't happen either. The gas tank was about half full, and I could have done a better detailing job myself. My Product Specialist, Lake Stewart, personally drove me across Iowas Street in very heavy rush hour traffic to fuel up my vehicle so I could drive home to Kansas City! I guess the guys in the dealer prep department were busy doing something else? I would also like to give a shout out to Jeanie Wheelock, Director of First Impressions, for asking my fiance and I if we would like a cold drink on a nearly 100 degree day. So, if I didn't love my new vehicle so much, appreciated Lake's dedication to making the sale, and Jeanie's simple act of kindness, I would have probably purchased from another dealership. Customer service is still important, in my book--even from management. More

My experience has always been great at Honda The staff is very friendly and helpful. I doubt that I would ever get any car that wasn’t a Honda, mainly because of the service department. The staff is very friendly and helpful. I doubt that I would ever get any car that wasn’t a Honda, mainly because of the service department. More

Quick and knowledgeable Because they fixed a noise and were friendly. And I got it free because I g Had a coupon. I don’t remember the name of my service guy but he was frie Because they fixed a noise and were friendly. And I got it free because I g Had a coupon. I don’t remember the name of my service guy but he was friendly. More

Great My Honda starter died after fourteen months. The dealer took care in a jiffy. No questions. Starter replaced and I’m back on the road. Thank you f My Honda starter died after fourteen months. The dealer took care in a jiffy. No questions. Starter replaced and I’m back on the road. Thank you for great service. More

Excellent assistance and a fair price The team at Jack Ellena were friendly and helpful in getting me the Honda I wanted at a fair price. I appreciate their patience and assistance. The team at Jack Ellena were friendly and helpful in getting me the Honda I wanted at a fair price. I appreciate their patience and assistance. More

Pleasant experience at Jack Ellena This was the first time either of us has ever bought a car from a dealer so we were pretty nervous, but we had a good experience. Thom iseems like a g This was the first time either of us has ever bought a car from a dealer so we were pretty nervous, but we had a good experience. Thom iseems like a genuinely good guy and didn’t make us feel pressured or hurried and the pretty twilight blue 5-year-old CRV that we ended up with feels and drives like new. The mechanics at Jack Ellena do a very professional and thorough tune-up on the used cars they sell. I feel confident that this car will last us a very long time, but if we need to buy another one, we’ll go to Jack Ellena. More

Oil changes Service staff is always helpful and ready to work with you to fix any problem. It relieves some of the stress from getting your vehicle serviced. Service staff is always helpful and ready to work with you to fix any problem. It relieves some of the stress from getting your vehicle serviced. More