J.B.A. INFINITI of Ellicott City

I went in for a recall… the dealership itself was very clean… everyone was very professional and the whole staff was just on their job… clean… everyone was very professional and the whole staff was just on their job… More

JR is always 100% customer service driven. I am always satisfied with his recommendations and trust him completely My car runs as good today as the day I bought it satisfied with his recommendations and trust him completely My car runs as good today as the day I bought it More

Appreciate the overall professionalism and attention to detail. JR and the team quickly provided an assesmment verbally and online with recommended repairs. But the biggest surpirse of the day was the unad detail. JR and the team quickly provided an assesmment verbally and online with recommended repairs. But the biggest surpirse of the day was the unadvertised discounts on my service bill. Anytime you can save a few dollars is always appreciated. Been taking my car to JBA since it was new. 7 years and 75K miles later, I still enjoy driving my Q50. Thank You. More

Honest. Great customer service. Communication was quick, respectful, honest and the team was great. They made this a wonderful process. Phillip and team made what could have been a complicated proce quick, respectful, honest and the team was great. They made this a wonderful process. Phillip and team made what could have been a complicated process smooth. More

Everyone is extremely pleasant. Staff seems to enjoy their jobs. JR always provides a verbal assessment of my car which is always good for me. their jobs. JR always provides a verbal assessment of my car which is always good for me. More

I've been dealing with JBA Infiniti since 2008. This is my 3rd vehicle purchased at JBA Infiniti. my 3rd vehicle purchased at JBA Infiniti. More

Sometimes I stop to see the new models or what is coming in the next year, while waiting for a small repair/car wash. Ray Moore is excellent and knowledgeable and it is a pleasure to work with him...my th in the next year, while waiting for a small repair/car wash. Ray Moore is excellent and knowledgeable and it is a pleasure to work with him...my third car at the dealership. More

Amazing service experience Great service experience the staff was very friendly. The waiting room waiting room was very nice and cozy. The car wash was amazing i felt like they Great service experience the staff was very friendly. The waiting room waiting room was very nice and cozy. The car wash was amazing i felt like they went above and beyond on cleaning the car More

awesome experience they went out of their way from the time I entered the dealership. the facility is clean with great amenities .The car was cleaned inside and out...WO they went out of their way from the time I entered the dealership. the facility is clean with great amenities .The car was cleaned inside and out...WOW!! More

Excellent Customer Service I bought a new Infinity from this dealership a QX60--I love it. Ray Moore was my salesman--he was awesome; as well as; the entire team. I would reco I bought a new Infinity from this dealership a QX60--I love it. Ray Moore was my salesman--he was awesome; as well as; the entire team. I would recommend anyone looking to purchase a new vehicle head to JBA Infinity of Ellicott City More