J.B.A. INFINITI of Ellicott City

Best place to purchase a car in the Baltimore area hands DOWN! I really like the new shop and the service area has a lot of things to keep you busy as you wait for your car to complete service. Oh! D DOWN! I really like the new shop and the service area has a lot of things to keep you busy as you wait for your car to complete service. Oh! Don't forget about their free car washes! More

This is a note that I sent to the sales person after my visit. Hello Richard!!! I want to thank you for taking the time to educate me yesterday. The test drive was amazing! And yes, I was making lov visit. Hello Richard!!! I want to thank you for taking the time to educate me yesterday. The test drive was amazing! And yes, I was making love to that beautiful piece of machine. The education was very much appreciated and you've given me tons to think about. Automobile purchasing for many people (me included) can be a painful experience and though I didn't purchase a car from you, you have earned my business when the time comes. Decisions, decisions, decisions.... I am decided on one thing, the Infiniti M Sport will be my next vehicle. The question for me is timing and ideal cost. I am still undecided however on my best options (lease vs purchase; and new vs certified pre-owned). I've never leased a car before and have never had a car payment over $500. Sure, we aren't talking about a Maxima here but a Maxima on super steroids....lol. The M Sport would be a match made is heaven....lol. This is a heavy decision and I want to make sure I am being responsible by not putting my wants (M Sport in white or silver with dark leather and tech pckg.....oh my heart just skipped a beat) in front of my needs. So, as I mentioned you've given me plenty to think about before I start writing out my nuptials here.....lol. Thanks again, if you have any other suggestions please let me know. Chris PS: My friend (cc'd) didn't have much luck at the Honda dealership across the street from you guys. In fact, the sales person was just not that good. She seemed uninformed, boring and we left there disappointed. She's looking for a new car (civic) and has a budget of $23,000. May I ask if you have any dealership contacts where they are as informative as yourself? More

Best car-buying experience ever!!!!! I'd recommend them to anyone looking for a quality dealership that values its customers. The sales rep, finance manager, and general manager were all extremely helpful. to anyone looking for a quality dealership that values its customers. The sales rep, finance manager, and general manager were all extremely helpful. More

Best service I have ever experienced at any dealer. Brandy the service associated was extremely helpful and displayed exceptional professionalism. I brought my car on a Saturday for a general service b Brandy the service associated was extremely helpful and displayed exceptional professionalism. I brought my car on a Saturday for a general service but noticed my Service Engine Soon Light was activated. They kept my car and gave me a loaner car (which was the same type I was driving). The car took 2 days to service due to the diffculty of the alarm. She gave me daily status checks until the problem was resolved. The whole process was great and a great testament to both JBA of Ellicott City and the INFINITY company. Keep up the great work. I will defenitely returned there for all of my car service. Joel S. More

I was very pleased with the service that my husband and I received at JBA Infiniti Ellicott City.The employee that we worked with was Sal Pasta, he was very Friendly and very helpful, We are missing a part t received at JBA Infiniti Ellicott City.The employee that we worked with was Sal Pasta, he was very Friendly and very helpful, We are missing a part to our cd changer and he has been very helpful getting that replaced he calls to keep me updated on the status of when I should be receiving a new one. I would recommend this dealership to family and friends and would tell them to ask for Sal because he was great. More

I had a great experience with JBA and Sal Pasta. Sal was incredibly customer service oriented before and after the sale. They went to great lengths to make sure I was comfortable with the car and understoo incredibly customer service oriented before and after the sale. They went to great lengths to make sure I was comfortable with the car and understood my options. When they didn't have what I wanted on the lot, they worked hard to find the vehicle with the specs I was looking for. Their pricing was reasonable from the start, and they made the final price negotiation streamlined, low pressure and very fair. Their follow-up and concern after the sale on any questions or issues has been first rate. More

We are still waiting to see if a couple items we requested are available for our used car but have not heard of any updates of anything lately. We do feel the whole team worked with us get the price requested are available for our used car but have not heard of any updates of anything lately. We do feel the whole team worked with us get the price we wished to pay every month. You don't get all if the perks when you buy a used car verses a new car but it was still a good experience. More

The dealership makes buying a car a great experience... They let me drive the car too show my parents... They are VERY FRIENDLY and go out of their way to make sure you are happy and that you drive away w They let me drive the car too show my parents... They are VERY FRIENDLY and go out of their way to make sure you are happy and that you drive away with the best deal !!! Sal Pasta is a great sales person and made buying my Infiniti a GREAT experience... The entire staff was amazing... I highly recommend buying a car from JBA... THEY are the BEST when it comes to customer service.... AND I LOVE my 2011 G25X !!! More

I was in the market for a specific vehicale and JBA happened to have one in stock. I was leary about driving an hour to an auto dealership, having had bad experiences at dealerships in the past that w happened to have one in stock. I was leary about driving an hour to an auto dealership, having had bad experiences at dealerships in the past that wound up wasting a lot of my time because they played games. That said, this turned out to be quite the opposite. I had such a positive experience that I had to come to this site and let everyone know about it. The customer service was fantastic. Sal in particular was just great to deal with. He was down to earth, genuinely cared about what I was looking for, and was willing to work with me on everything. You can't say that about many dealers. The quality was great as well. Everything was completed correctly from the paperwork end and the detailing the car got was fantastic (don't know the guys' names who did it, but thanks!). Everyone that I dealt with at the dealer was incredibly friendly and made sure I was taken care of at every turn. The price was right as well, coming in under Kelly Blue Book. Long story short, I will be back, even though it is an hour from where I live. What a great experience. More

I had an absolutely wonderful experience here at JBA Infiniti in Ellicott City! I was greeted in such a manner that was welcoming and not at all pushy. Mr. Pasta is by far the best car salesman I have e Infiniti in Ellicott City! I was greeted in such a manner that was welcoming and not at all pushy. Mr. Pasta is by far the best car salesman I have ever met, very professional and he really put me at ease during the whole process. I will definitely purchase again from JBA and Mr. Pasta! If you are considering a new or used car, go here!!! More