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Island Chrysler Dodge Jeep Ram
Staten Island, NY
897 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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897 Reviews of Island Chrysler Dodge Jeep Ram
January 02, 2017
Incompetant Just fpr a Key reprogram On November 25th my husband brought his Grand Cherokee in for a recall appointment. At that appointment he informed that his key fob was working inc On November 25th my husband brought his Grand Cherokee in for a recall appointment. At that appointment he informed that his key fob was working inconsistantly. They re=programmed the key fob. They job was done and he left. Approximately 2 weeks later I was attempting to use the Grand Cherokee and MY key fob wouldnt work.After calling the service department they told us that both keys needed to be re-programmed at the same time.Obviously no one mentioned that when his key was being re-programmed! The next available day my husband could get back to the service department was December 21st and he was told that they couldnt re-program my original key fob, a new fob would have to be ordered and they would call him when it came in-approximately a day or two.(Why didn't the person on the phone tell him that when he called!) Not 15 minutes after my husband left the service department a gentleman from the service depatment called me and asked if my husband could he come back because they left an expenssive diagnostic tool in his car. He complied although inconvenient be cause he was on his way to a heart diagnostic procedure. Ten days passed, no call about the key fob so he called and they told him the key fob was available. He went down there this morning. He was told it would take approximately an hour and AFTER WAITING AN HOUR he was told they key fob WASNT IN! A total waste of his time and an inconvenience of more than a month for us to have only one working fob. I wish he would have kept they expensive diagnostic tool and held it hostage until we got the key fob! Incompetnt! TERRIBLE CUSTOMER SERVICE!! More
by Nancy T
Employees Worked With
Service Deparrtment
January 01, 2017
Excellent Salespeople All the sales personnel were very courteous and helpful. Our salesperson was very easy to deal with and helped me to choose the right vehicle for me, All the sales personnel were very courteous and helpful. Our salesperson was very easy to deal with and helped me to choose the right vehicle for me, at a very fair price. More
by Maggiemae
Employees Worked With
Sean Stevens
December 18, 2016
Check your inventory before you say anything We were told by "Bionca" at 10:00AM that a car my son had was in stock and we should come in. We drove over one hour, along with paying tolls, and fou We were told by "Bionca" at 10:00AM that a car my son had was in stock and we should come in. We drove over one hour, along with paying tolls, and found out that the car was sold on Thursday. Naturally, Bionca was out to lunch. They then decided to give us a discount on a new Jeep. Never mentioning they'd help us out for our troubles. More
by 759mycarreview
Employees Worked With
"the Manager"
December 06, 2016
No pressure in deciding My salesman Sean was very pleasant and helpful. I felt no pressure in having to make my decisions on my purchase as many options were explained and si My salesman Sean was very pleasant and helpful. I felt no pressure in having to make my decisions on my purchase as many options were explained and simplified for me. More
by joegrims
Employees Worked With
Sean Stevens
November 28, 2016
Great experience Overall my experience was great since I get to the place, the people so helpful, my dealer was the most confortable person to deal with. The paperwork Overall my experience was great since I get to the place, the people so helpful, my dealer was the most confortable person to deal with. The paperwork was a little bit longer but It didn't matter cause I got the car I want. AMAZING More
by Manabi
Employees Worked With
Bill Knight
November 16, 2016
Unhappy and not satisfied Went to trade in lease for a specific car and they sold me a car I didn't request. Went back following day to tell them I'm not happy and they did no Went to trade in lease for a specific car and they sold me a car I didn't request. Went back following day to tell them I'm not happy and they did nothing to justify my issue. Now I'm stuck paying for a car I'm not happy to drive every day. Will never go back here. More
by Upset Jeep Owner
Employees Worked With
Terrence
November 11, 2016
Best experience ive ever had at a dealership. Sean Stevens was extremely helpful in helping us get a new lease. He by far pasted our expectations with his friendliness, and helpfulness and was ver Sean Stevens was extremely helpful in helping us get a new lease. He by far pasted our expectations with his friendliness, and helpfulness and was very honest. Absolutely great customer service! Alex in Finance was very helpful. Would definitely recommend Sean Stevens to other perspective buyers! More
by John and Evangelina
Employees Worked With
Alex (Finance), Sean Stevens
November 08, 2016
AFTER INITIAL PURCHASE THE MGR MOE IN SALES AND SALESMAN JOHN WERE VERY HELPFUL IN GETTING SOME MINOR DETAIL DONE IN A HURRY. THE SERVICE ALSO WAS VERY GOOD AND MATT FROM S THE MGR MOE IN SALES AND SALESMAN JOHN WERE VERY HELPFUL IN GETTING SOME MINOR DETAIL DONE IN A HURRY. THE SERVICE ALSO WAS VERY GOOD AND MATT FROM SERVICE GOT EVERYTHING DONE PROMPTLY More
by TERRY1
Employees Worked With
SALES MGR MOE SALESMAN RIZZOLO SERVICE MATT
November 06, 2016
they took good care of me. I was looking for a certain vehicle and color, unfortunately they did not have it in stock, and even after the sales rep looked to locate the truck he I was looking for a certain vehicle and color, unfortunately they did not have it in stock, and even after the sales rep looked to locate the truck he was in able. at that point I was about to leave and they found a truck that fit my needs and I was very satisfied with solution. More
by redvette77
Employees Worked With
Sean Stevens
November 05, 2016
Leasing Sean was friendly, knowledgeable and searched for the best vechile and price to fit my budget. I have been leasing with him for several years and have Sean was friendly, knowledgeable and searched for the best vechile and price to fit my budget. I have been leasing with him for several years and have had the same experience in the past. I would recommend him to family and friends More
by Bore123
Employees Worked With
Sean Sajecki
