Irvine BMW

Terribly organized dealership! I bought a used 04 Mini there a few months ago and it was the worst car buying experience of my life. the only reason I stayed was that they had the car of my dreams there. there a few months ago and it was the worst car buying experience of my life. the only reason I stayed was that they had the car of my dreams there. I actually went to look at other dealerships because I couldn't deal with how incompetent they were. They gave me wrong information on several occasions and they have people there that have no idea what they are doing. Aaron the sales manager was nice and Dan was courteous but some people there were literally nasty and irresponsible. I won't name names (Alex) but I was disappointed overall by the lack of professionalism. More

The service department at Irvine BMW has basically broken every rules possible for a car maintanence business. In summary, during the few times I visited for routine maintanences and repairs, they have: every rules possible for a car maintanence business. In summary, during the few times I visited for routine maintanences and repairs, they have: 1) lost a part on my rare bumper; 2) refused to do inspection on an apparent (visible) car malfunction, because the "on board computer reading shows no error code"; 3) kept the car in beyond promised schedule, without any notice; 4) kept customers (not just me) waiting over 1 hour for a 5-minute shuttle, EVERYTIME; 5) the service advisor "Gary" printed the receptionist's name in the "service advisor" blank on the sign-off sheet to cover his track. It is pretty clear that the service department in Irvine BMW simply does NOT want to provide service at all, and hopes everybody can just forget there is a service department there. More

I bought a used mini about a month ago. I started to have a problem with the sunroof of my car. I called and made an appointment with Irvine Mini. When I got to the dealer they said the tech could have a problem with the sunroof of my car. I called and made an appointment with Irvine Mini. When I got to the dealer they said the tech could look at it in about 20 minutes. After about 15 minutes Phil said they would like to look at the car longer. I was given a loaner car for the day. That night I received a call to let me know my car was ready, with NEW sunroof, and the car was being washed. I drove down there the next morning and the car was ready. No hassles, complaints, and everyone I dealt with was very friendly. I am GLAD I gave Irvine Mini a chance after all the bad news I have read about the service dept. on this site. It appears to me things are changing for the better. More

I was in the market for a 2007 MINI Cooper S. Checked many local and distant dealerships, and they all were trying to sell me an over sticker automobile. I visited Irvine Mini, and met Alex. Alex is by f many local and distant dealerships, and they all were trying to sell me an over sticker automobile. I visited Irvine Mini, and met Alex. Alex is by far the best Motoring Advisor around. She is straight forward with no BS. I custom ordered my new MINI and took delivery in only 5 weeks! Alex was thorough with everything. BMW Financial took care of me and made my buying experience pleasant! If your in the market for a MINI, go to Irvine MINI and ask for ALEX!! More

I purchased my used 2003 BMW Z4 at Irvine BMW 3 years ago. I love the car but the service at Irvine BMW is the worst I have ever experienced. I have had my car in for service 5 times for the same problem ago. I love the car but the service at Irvine BMW is the worst I have ever experienced. I have had my car in for service 5 times for the same problem and it still is not fixed. I have waited as long as 25 minutes to pickup my car. I brought the car into the dealer to have the convertible top replaced. I waited 2 hours to talk to a Service Foreman who makes decisions about this type of repair. I was told that one Foreman was due at 8:00 and one was due at 8:30 so I arrived at 8:15. Neither had arrived at 10:15 and I had to leave with no explanation or apology from the dealer. Finally I left my car at the dealer for a week and when I picked it up I was told that the mechanic had damaged some parts and they were now on order. I received a card in the mail a few days ago indicating that the parts arrived and would be returned in 15 days if I did not bring the car in for the repairs. I called Friday to make an appointment and I was transferred to the service advisor's voicemail because he was on vacation til Tue. Why would they send me to his voicemail if he is on vacation?? Then I arrived at the dealer today and was going to leave my car for the repairs and was told that the technicians who work with my advisor were also on vacation til Tue and my car would have to wait til they return to have it repaired. I indicated that I needed it repaired right away and the service advisor said that he would try. Then he told me that only 2 of the 3 parts had arrived. Now, I had previously called the parts department and was told that I would be notified when all the parts had arrived. I was furious. The Service Manager was sitting right behind the service advisor and when I asked him why I would receive a card in the mail when all the parts were not available he said "Talk to the parts department". I assumed he worked for the same dealership as teh parts department. If the Service Manager had shown any concern for my situation maybe I would have been more understanding, but he obviously did not care or did not want to get involved. I know he ignored me since he was close enough to hear everything I said to the service advisor.From my point of view this dealership has no interest in retaining customers and has no concern for their customers. I strongly recommend you consider a different dealership when you buy or service your BMW. More

just leased a x3 from franz in the internet dept who was a pleasure to work with. i came in prepared (having read edmunds "prices paid and buying experiences" discussions etc). he got me the lease deal i a pleasure to work with. i came in prepared (having read edmunds "prices paid and buying experiences" discussions etc). he got me the lease deal i wanted ($300 over invoice plus they made $200 on the acquisition fee - ie 825 vs 625) - so they made a fair 500 on the car. worked out great - 0 down $510/mo incl tax for 24 mos in a brand new x3! in the finance dept the manager (suni) threw in floor mats ($130 value) which was very kind of him. on my trade they paid me about 1000 less than the car averaged wholesale but that was fine as i didn't want to get ripped off by carmax or deal with selling privately. a couple years ago i had a bad experience at irvine bmw turning in a lease that i got from someone else (glendale bmw - dominick there is good to work with too) because they nit picked the car to death and i ended up with a couple of penalties. i also had a bad experience getting a radiator repaired there a few years ago which i finally had to go to crevier to get fixed. i decided to give it another try because they are so close to me and since the guy at crevier didn't call me back nor did glendale bmw offer me a fair trade-in value. More

I will never get my BMW repaired at Irvine BMW again! Here's the latest event: 740iL overheated and "Service Engine" light came on so I brought in the next day. I received the quote: $2100+ for the r Here's the latest event: 740iL overheated and "Service Engine" light came on so I brought in the next day. I received the quote: $2100+ for the radiator hoses, rear hoses and valley plate pan. Then, they would see if the radiator, water pump and thermostat needed repair. I sensed something was wrong, so I paid $145 for their diagnosis and had my car towed to Cove Motoring in Newport Beach ($60 tow charge from Irvine BMW). Bottom line: THe mechanics at Cove ran all the pressure tests, replaced the radiator and rear hoses (valley pan plate was fine!) and charged me.....$260 (incl tax)!!!!! I am FREE!! NEver going back to Irvine BMW!!!! Here's something hilarious: I saw other cars being towed at the SAME time as mine! Anyone with half a brain will skip going to Irvine BMW and get the same service from an independent BMW mechanic for a fraction of the price. If you're in the Newport Beach area, I highly recommend Cove Motoring (talk to Ted). R. Dwells More

We stated that we were not prepared to pay asking price on one of there preowned x5 on 7/8/2007. He responed " I am not in the mood to give you a deal today" and walked out. This was reported to one of h on one of there preowned x5 on 7/8/2007. He responed " I am not in the mood to give you a deal today" and walked out. This was reported to one of his upper management (Mike). This incident We Found Very unprofessional and appalling From Irvine BMW This kind of aa person does not belong in a manager position! More

My car lost power on northbound 73 on a Sunday late afternoon gradually coming to a complete stop. Irvine BMW was the closest dealer and so my 740iL was towed there. I left the required filled-out enve afternoon gradually coming to a complete stop. Irvine BMW was the closest dealer and so my 740iL was towed there. I left the required filled-out envelope with my key and my mandatory signature (which states the dealer has no responsibility for any vehicle left with them - what is one supposed to due at that point?). I received a call the next day from the service department stating that my fuel pump was faulty. There was no fuel pressure found but there was internal damage. I told them to "go ahead" and replace it. At 5:30 pm I received another call and was told they could not finish that day. I said that was fine because I could not make it there by 6 pm. When I picked up my vehicle the following day I was hit with a $2,051.94 bill for repairs. The fuel pump was listed as $379.90. One item listed was a "cover" for $110.01 and I still don't know what it is. There were an additional 80 miles on my odometer. And they had sold me the wrong batteries for my remote key. A few days later, I smelled a strong odor of gas and discovered my car was heavily leaking gas under the car. My roommate removed the back seat bottom and discovered a puddle of gas sitting on top of the fuel pump! The gasket had not been tightened down and the O-ring was missing. He temporarily fixed it in order to return to the dealer where it could be properly repaired. BIG MISTAKE! Mike called to say they were sorry that the O-Ring was missing and they would take care of it at no expense to me (too late). He then proceeded to tell me that the other problems we discussed that he thought could wait, can no longer wait. I asked him, "What other problems?" as we had discussed nothing else. He said there was a coolant leak, the power steering hose had a leak and the right and left valve cover gaskets needed replacing. He further stated that we had discussed these problems. I know for a fact that we did NOT discuss this. I phone my regular mechanic whom I trust and he couldn't understand how the O-Ring was missing because every fuel pump he ever opened had the O-Ring included. He also said all the "problems" were areas that would sweat and maybe they interpreted that as leaks. Upon calling Mike back he said, "Oh, not missing, the O-Ring was faulty." He couldn't get one until the next day and I would have to leave my car overnight.. or I could come and get the car and bring it back the next day. Wouldn't that mean that gas would be leaking and spilling out again. Might my car catch on fire or blow up? He offered that solution three times, obviously not concerned about the consequences or the liability it could bring to himself and the dealership. My car is still there and after reading the many negative comments about this dealership, I am VERY worried, to say the least. More

We are new to the area and were looking for a quick, seemless transaction, The management and staff were professional and expedited acquiring a vehicle for us. We got off the plane, took a cab to the ce seemless transaction, The management and staff were professional and expedited acquiring a vehicle for us. We got off the plane, took a cab to the center and 2 hours later were driving to our nwew home in our new car. More