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Ira Subaru

Danvers, MA

Overview
Employees
Reviews
Vehicles
4.7
777 Reviews
Welcome to Ira Subaru of Danver's, where excellence meets the road! As the General Manager, it is my pleasure to introduce you to our dealership and the unparalleled experience we offer to every customer who walks through our doors. At Ira Subaru of Danver's, we understand that buying a car is not just about finding a mode of transportation; it's about finding a vehicle that fits your lifestyle, meets your needs, and exceeds your expectations. Whether you're in search of a reliable sedan for your daily commute, a spacious SUV for your growing family, or a rugged crossover for your outdoor adventures, we have a wide selection of Subaru vehicles designed to tackle any journey with confidence and style. What sets us apart at Ira Subaru is our commitment to customer satisfaction. From the moment you step onto our lot, our team of dedicated professionals is here to guide you through every step of the car buying process. We take the time to understand your unique preferences and requirements, ensuring that you find the perfect vehicle that aligns with your budget and lifestyle. Our knowledgeable sales staff is here to answer any questions you may have about our vehicles, features, and financing options, making your car buying experience stress-free and enjoyable. We believe in transparency and honesty, providing you with all the information you need to make an informed decision that you can feel confident about. But our commitment to our customers doesn't end when you drive off the lot in your new Subaru. Our state-of-the-art service center is staffed with factory-trained technicians who are equipped with the latest tools and technology to keep your vehicle running smoothly for years to come. Whether you need routine maintenance, repairs, or genuine Subaru parts and accessories, you can trust our service team to provide you with top-quality care and exceptional service every time. At Ira Subaru of Danvers, we are more than just a dealership; we are a family. We take pride in building long-lasting relationships with our customers, earning their trust and loyalty through our dedication to excellence and unwavering commitment to customer satisfaction. Thank you for considering Ira Subaru for your automotive needs. We look forward to welcoming you to our dealership and helping you find the Subaru of your dreams. Experience the difference today!
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97 Andover Street

Danvers, MA

01923

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Showing 777 reviews

September 10, 2024

I was ver satisfied with the services provided. My service advisor, Lyndsey Pickard was great. She made some service recommendations for my vehicle which I intend to do on my next visit. More

by Joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndsey Pickard
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Sep 11, 2024 -

Ira Subaru responded

Hi Joey, we're glad you had such a wonderful experience with Lyndsey! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 08, 2024

I had my first oil change and was very surprised that it cost $90. I guess I’ll shop around. More

by Knitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Destiny Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alison Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrey Vasilyev
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Ira Subaru responded

Hello Knitty, I wanted to apologize that you felt surprised on the bill, but I assure you will find $90.00 to be a very fair price for a Subaru oil change on your vehicle. However, we are always promoting discounts on our oil change service and I would encourage you to view our website and any emails that we send out prior to your next service to take full advantage of any promotions or discounts that we are running at that time. I am sure that there will be some! Outside of the price, I hope that everything else was to your satisfaction and we hope to see you again soon! Best, Roscoe Robinson General Manager roscoerobinson@group1auto.com

September 06, 2024

Professional, clear explanations of proposed services, if somewhat pedantic, courteously provided. Video of under carriage inspection provided reassurance of the need of their recommendations. Comfortable More

by j.peter.hobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Driscoll
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Sep 09, 2024 -

Ira Subaru responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 06, 2024

I‘be been happy with the service - I am often unhappy about how much they charge for maintenance More

by Kshailor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
?Michaela
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Sep 10, 2024 -

Ira Subaru responded

Thank you very much for your review Kshailor, We appreciate you taking the time to provide your great experience. It is unfortunate that you feel our prices are a bit on the high side as we shop our major and minor competition to ensure we have the most aggressive prices in the area. I would be more than willing to have you come in at your convenience and I can demonstrate to you how great our prices are vs the competition. Please contact me on your next visit and I will be sure to spend some time with you so that you know you’re not only getting great service from Subaru Certified Technicians but also receiving the most aggressive prices in the area. Thanks again for your review! Roscoe Robinson General Manager roscoerobinson@group1auto.com

September 05, 2024

Excellent transaction with Chris in sales and Fred in service. Truck was detailed and looked great - very impressed with the entire transaction from test drive to pickup. More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emilio Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred
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Sep 07, 2024 -

Ira Subaru responded

Hello Kevin, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 05, 2024

Yvonne and the Service manager helped correct a mistake that happened during my service visit. I left satisfied with the solution provided. This is, and continues being my favorite Subaru service center More

by fmcaraballo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne
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Sep 07, 2024 -

Ira Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 05, 2024

Michaela was so wonderful and helpful throughout my entire service process. 100/10 recommend her as your service advisor. More

by T.Driscoll1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela Driscoll
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Sep 07, 2024 -

Ira Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Thanks for the recommendation, and have an amazing day!

September 02, 2024

The lady who attended to me was so helpful. I also like the new waiting area they’re bigger. More

by Jenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michaela Driscoll
Report | Print
Sep 06, 2024 -

Ira Subaru responded

Hi Jenny, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

Great job and assistant at desk was wonderful. I Was happy with service. Only complaint was I was told 4 hours and took 7. More

by Mbwmh74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
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Sep 06, 2024 -

Ira Subaru responded

Mbwmh74, Thank you for your kind words about our service and the assistant at the desk. We are thrilled to hear you had a positive experience with our team. We apologize for the extended wait time. While we initially estimated 4 hours, unforeseen factors extended the service to 7 hours. We understand how this can be frustrating and appreciate your patience. Your feedback is valuable, and we will work to improve our time estimates in the future. If you have any further concerns, please feel free to reach out to us directly. Roscoe Robinson General Manager roscoerobinson@group1auto.com

August 29, 2024

Lyndsy Picard is extraordinary. Excellent customer service very knowledgeable if the Subaru product and maintenance More

by Pve14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Aug 31, 2024 -

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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