Ira Subaru
Danvers, MA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Ira Subaru provided excellent service to my 2015 Legacy . Nadge Parker was extremely efficient in arranging the car service as well as taking care of myself. She called Lift to bring me home after I left m Nadge Parker was extremely efficient in arranging the car service as well as taking care of myself. She called Lift to bring me home after I left my car, showed me what needs to be fixed and called me when the car was ready. I am very happy with the service. More
Great communication and the applied all the appropriate coupons to my services. Very comfortable place to wait while they’re working on my car. coupons to my services. Very comfortable place to wait while they’re working on my car. More
Best dealership I’ve ever been to. Friendly, knowledgeable and never felt pressured. The Sales Consultant, Rich Metellus was phenomenal. He was so friendly and helped me through the Friendly, knowledgeable and never felt pressured. The Sales Consultant, Rich Metellus was phenomenal. He was so friendly and helped me through the process with ease. I would highly recommend Ira of Danvers for all your car needs. More
Dependeble attentive service. Yvonne is a patient and experienced service specialist. Good to comeback to get the necessary services done. Yvonne is a patient and experienced service specialist. Good to comeback to get the necessary services done. More
Upon entering in one salesman,Rick, was on phone but looked up at me as I walked in as if to a knowledge I was there and would get to me soon He was so Friendly and never pushed high sales on me as I looked up at me as I walked in as if to a knowledge I was there and would get to me soon He was so Friendly and never pushed high sales on me as I knew what I had wanted after being in a small accident with my first Subaru and had seen they had one like I had before he quickly found it for test drive around huge lot and I was so happy to have a car like I had The salesman was very kind and walked me through all paperwork got copy of car fax and sss as le went smoothly With me having just what I wanted More
The Ira team is always friendly and professional. The service team takes the time to update and explain the process. Technicians are always thorough and think safety first. I value my time and apprec The service team takes the time to update and explain the process. Technicians are always thorough and think safety first. I value my time and appreciate being able to have last minute repairs done in the same service appointment. . More
Very poor service on vehicle. Service was scheduled ahead of time for front brakes on a Subaru outback (rotors, pads & calipers). Upon arrival at 7am the rep says parts may not be Service was scheduled ahead of time for front brakes on a Subaru outback (rotors, pads & calipers). Upon arrival at 7am the rep says parts may not be in, although service was scheduled in advance. A call is received at 11am from the rep stating parts cannot be collected asking to leave my car overnight. This rep then says parts are too far away to get (1 hour drive each way) when they had my car since 7am, ample time to retrieve the necessary parts. After several back and forths they managed to send a currier and get the parts. This leads me to safety concerns of the repair, as the mechanic asked if my car had lug nut locks, which it clearly did not. After picking up my car and driving approx 30 miles a loud knocking noise was heard. My front left wheel was about to fall off the car since the lug nuts were not tightened by the mechanic. This is a dangerous safety concern that Ira over looked. In addition no point leaving voice mails when they do not call back or care about quality service. Very poor service from the front of the house to the back of the house. Would not recommend Ira. More
My salesperson, Devin, was knowledgable, conscientious , and went above and beyond. She made the process easy. Facility was modern. Management was cooperative and helpful. and went above and beyond. She made the process easy. Facility was modern. Management was cooperative and helpful. More
Eli at the sales table and Matt at the service center were both very helpful in aquiring my vehicle and getting my oil change! were both very helpful in aquiring my vehicle and getting my oil change! More