Indy Honda

Buyer beware! I wanted to write a review based on this dealership. As you see below, I left an original review based on my experiencewith Indy Honda. I received t I wanted to write a review based on this dealership. As you see below, I left an original review based on my experiencewith Indy Honda. I received their response, as detailed below, and I then followed up as asked by calling the number provided by the General Manager. I spent 4 days calling and leaving messages, as each time the dealership stated the General Manager was not in the office. One call of which I was told would be hand delivered to him. I have yet to hear back. Make no mistake that it is apparent that this dealership likes to respond to negative reviews by portraying to the public their concern and their desire to reconcile, but in fact it is all just smoke and mirrors. They refuse to return my calls and obviously have no desire what so ever to provide meaningful, trusting and quality customer service. They will see this review, as they did the first. It's up to them to contact me directly to discuss this. If they do so, I will make it a priority to correct the record and convey to readers of these reviews. Original review on Sept 22, 2019: I purchased a used Jeep Wrangler Sahara Unlimited 4X4 for a not-so-inexpensive price of >$25,000. Seemed to be a fair price. I was told by the sales rep John Weaver that the Jeep just went through service prior to me wanting to purchase. So feeling confident after driving and being reassured everything was looked over, I bought it. Woke up the next morning to a puddle of differential fluid in my garage. The front inner seals were leaking heavily. Went to use the rear window washer with wiper and water was shooting out of the pump under the hood. Inspected it to find a broken fluid line in plain sight near the break master cylinder. One day after purchasing, the check engine light came on. Diagnosed the problem from the engine code which revealed it was a bad thermostat. Explain to me how a vehicle has dripping fluid, broken hoses, and a check engine light, when it just went through their service department. I spoke with John about the seals and I was told "Oh I'm sorry to hear that", with no offer to correct the issue. So within the first week of owning this vehicle, I spent nearly $1,000 in repairs. This was suppose to be a dealership that works with USAA for disabled veterans (which I am) to provide affordable, well conditioned vehicle options. I will never return to this dealership again. I will also let every acquaintance I come into contact with, not to trust this dealership. Not to mention, I will be contacting USAA to let them know how this dealership treats its customers. This is a complete lack of business ethics! Dealer response on Sept 22, 2019: Eric, we've received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss this. Sincerely, David Piercefield - General Manager - (317) 887-0800 More

Good experience. We got everything we wanted for a good price. John Toscano, sales, was friendly, courteous, and knowledgeable. The finance guy was the same but I forg We got everything we wanted for a good price. John Toscano, sales, was friendly, courteous, and knowledgeable. The finance guy was the same but I forgot his name (sorry about that). More

New Car Purchase This dealership did a wonderful job with providing me the car I wanted. They made sure I was taken care and went over everything on my car before I dr This dealership did a wonderful job with providing me the car I wanted. They made sure I was taken care and went over everything on my car before I drove away. Would highly recommend Indy Honda!! More

Courteous, thoroughservice Vince made sure That my CRV was serviced and checked thoroughly for any possible problems. He reviewed the service report and let me know my tires w Vince made sure That my CRV was serviced and checked thoroughly for any possible problems. He reviewed the service report and let me know my tires were good for at least another winter. The complimentary car wash was also appreciated. More

Excellent Service Went in for a routine maintenance and received my car back within 2 hours with a wash. Did not expect such I high end service but well taken care of. Went in for a routine maintenance and received my car back within 2 hours with a wash. Did not expect such I high end service but well taken care of. Explained all the service required and initially when they couldn’t take care of it all, they made room to do all the maintenance in one day under 4 hours. Very impressed! More

Great experience. High praise for Salesman Brian Beck, who patiently listed to what we were interested in without any pressure to buy. We test drove a car and he showed High praise for Salesman Brian Beck, who patiently listed to what we were interested in without any pressure to buy. We test drove a car and he showed us all the features and answered our questions. We then left to look at other cars at other dealers. We looked at few other cars at other dealers and came back to Indy Honda. We quickly came to an agreeable price and bought a car that day. The process was easy and relaxed. Financing was easy. I highly recommend Indy Honda. More

Purchased a 2016 Honda Accord The process was quick and seamless. Pamu, Ryan and the sales manager all moved us through the process quickly. In addition, the vehicle was ready fo The process was quick and seamless. Pamu, Ryan and the sales manager all moved us through the process quickly. In addition, the vehicle was ready for a test drive when we arrived. More

Best service center Awesome customer service friendly atmosphere no delays very focused on resolving the issue. Quality work with superior work stress free environment a Awesome customer service friendly atmosphere no delays very focused on resolving the issue. Quality work with superior work stress free environment and finally great team work thank you Indy Honda Service Team! More

Service department - Jeff McNeely- Indy Honda I have always had great service at Bob Rohman’s Indy Honda on US 31 south. The service advisors are knowledgeable, polite, friendly and explain every I have always had great service at Bob Rohman’s Indy Honda on US 31 south. The service advisors are knowledgeable, polite, friendly and explain everything in detail. I feel they are honest and tell me exactly what is going on with my vehicle and offer options . I’ve never had to bring my vehicle back to have something re-fixed. Very good experience overall. More

First time Honda visit, first time owner Best experience I have ever had made buying a new vehicle pleasant, did not leave wondering if I could have done better somewhere else, Ryan was very Best experience I have ever had made buying a new vehicle pleasant, did not leave wondering if I could have done better somewhere else, Ryan was very knowledgeable , professional, friendly and a pleasure to do business with More