Import Motors

worst customer service ever. Don't buy the car from this place. Once they sold the car to you they don't give a xxxx.. buyers be aware. don't want to give any star but didn' Don't buy the car from this place. Once they sold the car to you they don't give a xxxx.. buyers be aware. don't want to give any star but didn't havea choice. More

will never, ever, visit again, not in a million years I would you recommend this dealership to my worst enemy. I am looking to buy a Porsche 996 within the next 30 days. This will be a cash purchase, no I would you recommend this dealership to my worst enemy. I am looking to buy a Porsche 996 within the next 30 days. This will be a cash purchase, no messy financing. I found a few local 996s for sale, one of them unfortunately being sold by Imports Ltd. I made the 25-minute drive and began searching for the slightly-overpriced silver convertible 911. I walked the outside lot, but didn't find it; I crossed the street and searched the other side of the lot, and still could not find it. I eventually realised where the showroom was, and where else would they keep it. In total i'd spent about 10-15 minutes wandering and checking out prices on the cars parked outside. Usually when you get within 50 feet of a dealership, sales guys are climbing over each other trying to give you their business cards. Not Imports Ltd. So, went inside to find the 911. A salesman was seated and attentively assisting a family. Another salesman eventually sauntered in. My friend asked about a restroom, leaving me to get details on the car... except the salesman pointed out the restroom and immediately disappeared. Okay...? After my friend returned, we circled the 911 for no fewer than ten minutes. Several people walked past us, yet no one on staff said a SINGLE WORD to either of us. If you are a salesman and this behaviour doesn't clearly say to you 'we're here to look at a car, possibly purchase', then you need to find a new profession. Eventually the salesman returned yet again and my friend asked 'do you have keys?' He patted his pockets and said 'i don't have keys.' The End. Not, 'hang on, let me find Kyle,' or 'one sec, i'm with a customer'. Just 'no'. So we left. What a tremendous waste of time. I imagine Imports Ltd. may be a front for some sort of illegal smuggling ring, or they may be a band of Russian circus performers in disguise. Maybe they are a front for the NSA, or a band of B-list actors researching movie roles. Whatever, the only thing I can tell you for a fact is that they are NOT a viable auto seller. The most pathetic, uninterested, lazy-xxx service I have ever seen in my entire life. How they make enough sales to stay afloat is a bona fide mystery; based on customer service and cleanliness, I assume they won't be there much longer. Do yourself a favour and avoid this place like the blackest of black plagues. The clear message is "we don't want you here, even if you have your checkbook in your pocket and are ready to buy TODAY." More

Terrible. If I could figure out how to give them negative stars, I would. First of all, the staff was overall rude. Chris seemed genuinely nice and considerate (at first). They told me I was approve negative stars, I would. First of all, the staff was overall rude. Chris seemed genuinely nice and considerate (at first). They told me I was approved and to come back the next day to sign and pick up my vehicle. However, the next day while I was at work, they had over ten lenders run a credit check, none of which were the lender they said had approved me! Further, they told me I had to wait an additional day, even after putting down a SUBSTANTIAL down payment. When I expressed frustration , they informed me that it was my fsult, I should have come in pre-approved, and that my down payment was non-refundable. In fact, the salesperson, Chris snapped at me when I questioned it. Furthermore, neither he nor any other staff member would tell me the total loan amount they were looking into. More

Do not trust Doug. I seen a car online that I liked, called and spoke with Doug. Told him that I was from out of state and was interested in a car on the lot. He said he would have no problem getting m called and spoke with Doug. Told him that I was from out of state and was interested in a car on the lot. He said he would have no problem getting me financed and told me to fill out the online application, and to give him a call when complete. I called him about 20 mins after completing the app and had to leave a message cause he was busy. Never received a return call. About 1 hour later called him back and this time he did answer but did not remember talking to me and telling me to fill out the online app. After a little refresher he finally remembered me. He told me he would take a look at my app and call me back. Well he never did. I called back about 2 hours later and spoke with another sales person. I told him the situation and that I did not want doug to be my saleman. The gentleman took my name and number and said he would check into it and call me back. He called back about 5 mins later to inform me that they do not finance out of state applicants. Doug was well aware that I was from out of state. Not trustworthy people. More

I recently purchased a Honda Pilot. I had researched this vehicle online and done my comparisons. Since it was a Honda I was not concerned with 120K miles. The vehicle was clean but I must admit that this vehicle online and done my comparisons. Since it was a Honda I was not concerned with 120K miles. The vehicle was clean but I must admit that most dealers can clean the car. I have had the car for two months and am very pleased. After one month I was contacted by Ben to ask about the car. I told him everything was fine. I liked Ben when I bought the car and would recommend anyone going to the dealership to ask for him. The only negative thing about the dealership is that I went to the Chippewa location however the car was at the Gravois location. This was only a minor inconvenience but I wanted to be honest. If you are looking for a nice looking car in a good price range that you can afford, go to Imports. You will be pleasantly surprised. More

I recently purchased a Toyota Corolla to replace my gas guzzling SUV. I don't have great credit but the staff was understanding and helped me get financing and found a vehicle that fit my budget. The lot guzzling SUV. I don't have great credit but the staff was understanding and helped me get financing and found a vehicle that fit my budget. The lot was clean and I was impressed with the quality of the inventory. My Corolla is running well and saving me big bucks at the gas pump! My experience at Imports Limited was great and I will recommend them to my family and friends. More

My nephew recently purchased a vehicle from them and he was happy so I thought I would give them a shot. I did the normal BBB look up, A rated, that was surprising for a car dealer, but good. I went to t was happy so I thought I would give them a shot. I did the normal BBB look up, A rated, that was surprising for a car dealer, but good. I went to their main location on Chippewa and I was shocked at the type of cars they had in stock for being a city used car dealer. The lot was clean, the cars looked good, I was pleasantly surprised. I was greeted by Al (a little goofy) and I had a fun time buying my A6 wagon. So far so good, check engine light came on one time, but that was because my husband didn't tighten the gas cap when he got gas....2 clicks. Give them a shot, Al makes it a very fun if not goofy time buying a car. More

I recently bought an 09 Honda from Imports Limited. This was my forth car I have bought from them. Their professional staff made me feel very confident with my purchase. My salesman Jim new Hondas as if he was my forth car I have bought from them. Their professional staff made me feel very confident with my purchase. My salesman Jim new Hondas as if he was working for a Honda dealer. The rest of the staff was very friendly which is a reflection on the type of business the owner wants run. The car was delivered clean as whistle and when they said it would be ready. We arrived when told to close the deal and the sales manager was ready for us without any wait. There is no wonder why I keep going back to Imports Limited. More

This was the most horrible car buying experience I have ever had ! They made us buy the car as is because they said it had modifications on it that weren't even on there. therefore they wouldn't let us buy ever had ! They made us buy the car as is because they said it had modifications on it that weren't even on there. therefore they wouldn't let us buy an extended warranty . the clutch went out the day after we bought it and they wouldn't help with the repair. the car was throwing over 10 codes and they refused to help . All they did was send us the paperwork stating AS IS. This was a $15,000 car ! i don't usually write reviews, but I think everyone should be warned before doing business with them ! Do yourself a favor and stay far far away ! More

I bought a 2006 Subaru WRX from Imports last week. So far the car has been great only one minor hiccup. The check engine light came on. So I called them up and spoke to the manager Jim. He had me come far the car has been great only one minor hiccup. The check engine light came on. So I called them up and spoke to the manager Jim. He had me come in and have their mechanic check it out. They fixed some sensor that was bad and since then no light. I'm only writing this review because I was expecting to be told to take a leap, but they took care of me and my car. More