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Import Auto Brokers Inc

Marietta, GA

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150 Reviews

1781 Cobb Parkway Southeast

Marietta, GA

30060

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150 Reviews of Import Auto Brokers Inc

July 10, 2016

Great Experience I first applied for financing through the website and Ivory was the one to contact me for a follow-up. It took a few days for everything to work out, More

by Joi J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Ford, Ivory Corley
July 01, 2016

Helpful and friendly Ivory was our sales rep and he was very informative on the phone and saw us right away upon arrival. Very friendly and hospitable. Nice experience. More

by Tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivory Corley, Import Auto Brokers
June 16, 2016

Buyer Beware! Vehicles are not even safety checked I was looking at a purchasing a vehicle from this dealership and wanted to warn anyone before they conduct business with them. I was directly lied to More

by Eric Francosky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred Ford, Import Auto Brokers
Jun 22, 2016 -

Import Auto Brokers Inc responded

This Customer contacted Import Auto Brokers with interest in purchasing a vehicle that was listed on the Import Auto Brokers website. The Customer requested an inspection of the vehicle prior to purchasing it. As a reputable Georgia motor vehicle dealer, it is Import Auto Brokers policy to allow our customers to perform an inspection of the vehicle before purchasing. We understand that the purchase of a car is a significant investment and want our customers to be pleased with their decision. Consistent with our policy, we were happy to allow this customer the opportunity to have the vehicle inspected by a mechanic of his choosing. The customer set up the inspection at the service department of another dealership. Because the customer lives out-of-state, Import Auto Brokers delivered the vehicle to the dealership on behalf of the customer at no cost to the customer. The customer was unhappy with the results of the inspection, and instead of choosing a different car, the customer attempted to strong-arm and extort Import Auto Brokers into substantially reducing the purchase price. When Import refused to discount the price as much as requested, the customer began posting negative reviews to numerous online outlets. The customer never purchased the vehicle and was never pressured to purchase the vehicle. He owed no obligation to the dealership and was never deceived. He was given the opportunity to inspect the vehicle, performed the inspection, and was not happy with the results. Import Auto Brokers is sorry that this customer was not pleased with the condition of the vehicle in this case, but Import Auto Brokers allows its customers to perform their own inspections for exactly this reason – so that the customer can be comfortable with their purchase and so that the customer can learn about the condition of the vehicle they purchase. It is unfortunate that a customer who ordered his own inspection and did not purchase the vehicle is nonetheless so intent on disparaging the business of Import Auto Brokers.

June 09, 2016

Michelle is THE best. If you are looking for high pressure sales tactics, this wouldnt be the place to go. The whole experience was just like taking a ride with a friend. S More

by Cpschult278
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle
June 08, 2016

Best experience I was contacted by Michele and she was GREAT! I would recommend her to other people I know. I couldn't be any happier with the purchase of my Lexus! More

by Deemarie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michele
June 08, 2016

Wonderful!! Great experience!! Michele was courteous and honest. The staff was very friendly. Prompt replys and very helpful. I drove my car home. I highly recomm More

by TCherie
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michele Rather
May 05, 2016

Great experience! I contacted Josh about a Lexus for my little sister. Once we got there, we immediately test drove it and was honest about the car! It was the perfect More

by Rbthomas29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua White
April 30, 2016

DO NOT BUY FROM THEM!!! I have FIRST time bad experience buying from a dealer. They lie about service history, financing and emission test. I end up having state agencies now More

by Deea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh, Thomas and Joe-owner, Fred Ford
April 23, 2016

The best car buying experience ever!!!!!! I came to trade in my so called "perfect" Mercedes to leave with a beautiful Lexus RX 350. I am so happy. Joshua was the kindest salesman and did ever More

by Jillyjill34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua White and tiny Tim
April 21, 2016

Horrible service! - A bad buying experience & Dishonest mgr Totally disappointed with service from this dealership! Don't use-Unless you really want that car and are willing to deal with unscrupulous means and More

by carbuyer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred Ford
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