Ideal Hyundai Buick GMC
Frederick, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Excellent to work with. Low pressure environment. Met all of our needs and make it a good experience. Low pressure environment. Met all of our needs and make it a good experience. More
Are you the car that I wanted? And the price that I wanted today, and they facilitated the deal in a pretty prompt manner. Thank you And the price that I wanted today, and they facilitated the deal in a pretty prompt manner. Thank you More
First, I want to say that our initial impression was outstanding—everyone was very nice, helpful, and informative. However, we’ve experienced several issues since picking up our vehicle. Louis followed outstanding—everyone was very nice, helpful, and informative. However, we’ve experienced several issues since picking up our vehicle. Louis followed up the Monday after our purchase, and we asked about the second key fob and financing paperwork so we could confirm when our first payment is due. We were told this information would be provided on a USB drive, but we did not receive one. Louis said he would send both the USB and key fob. A week later, after not receiving any updates, we called to check on the status. At that time, we were informed that our financing had not been finalized and that additional items were needed, including two references and my most recent pay stub. We promptly emailed this information. Later that same day, Louis mentioned to my husband that he would need to order the key fob because it could not be located, which was surprising as we believed this had already been addressed. We also discovered that our insurance had not been contacted, and we were told not to worry because coverage was tied to the temporary tag. It has now been several more business days with no updates. At this point, it feels like once we drove off the lot, everything stalled. I’m struggling to understand how financing has not yet been finalized more than a week after the purchase. I understand everyone is busy, but clearer communication and follow-through would be greatly appreciated. Please contact me at your earliest convenience to provide an update. Thank you, Michelle Frock More
Thank you for helping me trade in my vehicle. The process was fast and smooth. I appreciate your time and effort in answering my concerns and needs. You provided me with excellent customer servic The process was fast and smooth. I appreciate your time and effort in answering my concerns and needs. You provided me with excellent customer service from start to finish. Thank you Shaz for your service. More
Abhi was very helpful when purchasing my Elantra Hybrid. I did not have to wait to see it, he had it ready to test drive before I arrived, and made the purchase seamless. Thanks! I did not have to wait to see it, he had it ready to test drive before I arrived, and made the purchase seamless. Thanks! More
I really want to shout out Luis, my car salesman. He was very patient with me as this was a 8 month long ordeal. I kind of strung him along until I was ready and he was nothing but kind the whole tim He was very patient with me as this was a 8 month long ordeal. I kind of strung him along until I was ready and he was nothing but kind the whole time. I really appreciate him and he’s become a friend. More
Excellent service, sales agent very knowledgeable and kind, answered all our questions, had a great experience! kind, answered all our questions, had a great experience! More
Abhi was the most kind, understanding, and patient salesman toward my 83-yr-old husband. He was attentive to our needs and knowledgeable about the Santa Fe Hybrid, that we finally purchased. Abhi l salesman toward my 83-yr-old husband. He was attentive to our needs and knowledgeable about the Santa Fe Hybrid, that we finally purchased. Abhi let the car speak for itself versus him pushing us toward a certain vehicle. Thank you for hiring such a caring person. More
Kevin was very straight forward and got our sale complete quickly. Financing was equally as great. Excellent experience. quickly. Financing was equally as great. Excellent experience. More
Kevin was a great salesman, very informative, not pushy, willing to work with me at every level of info I wanted. I went from elite level to medium level cars and he wanted oblige me to test any car. He is willing to work with me at every level of info I wanted. I went from elite level to medium level cars and he wanted oblige me to test any car. He is honest and experienced. Thank you to Dennis , Mgr. And Finance Guillermo! Good experience. Our 4th car purchased there! Thank you! More














