INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Hello "The Greedy One", It looks like you're "The Kind One" also! Thanks so much for the great review of your service visit here at INFINITI of South Bay with Edson. We have recently updated our process to include text and email notifications. I'm glad to hear that our new service is working. I'm glad that we were able to get you in and out so quickly. Thank you for being a loyal customer, we appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We are so grateful that we are blessed with such a great team of service advisors who make our clients feel good about their experience here at INFINITI of South Bay. Thanks for letting us know that my team was attentive and compassionate. We appreciate both the kindness of your review and your loyalty. Kelvin Bratcher Owner & Executive Manger INFINITI of South Bay

INFINITI of South Bay responded

HB, Thank you for the feedback! It's so good to hear that Jaime provided professional and knowledgeable service. In fact, when he was a technician, he was the youngest to get Nissan certified on their highest-performance engines. He's been able to carry this knowledge into his new role as a service advisor. We appreciate that you have chosen INFINITI of South Bay for your repair and maintenance needs. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Brew, Such a very nice review, thank you for recognizing the efforts of our team. We always strive to provide top quality service, and are pleased to hear that you enjoyed your experience here at INFINITI of South Bay! We appreciate your loyalty. Thanks for choosing us. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

What a nice review! Thank you! I can't think of anything that could be better than your client enjoying their visit every time they come for service. That is a wonderful compliment! Also, thank you for letting us know that Jaime was professional, friendly and helpful during your visit. It's all about relationships, and I'm glad we have a good one. Thank you for your business and thank you for your loyalty to INFINITI of South Bay. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the glowing review of our dealership! I am so glad that Edson could get you in and out quickly. It appears that perhaps you have received multiple review requests. Corporate INFINITI likes to survey our clients also, so sometimes you might receive numerous inquiries, and for that, we apologize. Thank you for choosing INFINITI of South Bay, we appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Patrick, We strive to provide a fast, friendly experience to our service clients, and we're so glad to know that we hit the mark during your visit. We are fortunate to have had Edson at our dealership for a long time now. He has long term loyal clients because of the exceptional service he provides. Thank you for your review and comments, we appreciate you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi John, Thank you for leaving such a positive review of your service experience with your Service Advisor, Edson. He will be excited to read your feedback. At INFINITI of South Bay, we pride ourselves in exceptional client service. To us, that means communicating with them throughout their service visit and keeping them informed along the way. Everyone appreciates updates and setting expectations. We also want your experience to be quick and easy. Those seem to be the current buzzwords, but at INFINITI of South Bay, we take these words to heart. In fact, quick and easy is synonymous with what we call the INFINITI of South Bay Way. Thanks for your business! You're a great client. Carlso Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Darryl, Thank you for the excellent review of both our people and facility. We appreciate that you've recognized our recent remodel of our service lounge and waiting area. We felt that it was important to provide a luxury experience that parallels the INFINITI brand. But it is the people who make the difference, and we are glad that they made it easy for you to schedule your appointment, reserve a loaner vehicle and service your vehicle on time. We love great clients like you, thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay