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INFINITI of South Bay - Service Center

Torrance, CA

4.4
1,448 Reviews
Call Service Center (310) 341-4462

1,448 Reviews of INFINITI of South Bay - Service Center

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January 15, 2024

Bad, I felt a disservice with the cost of the labor, which lead me to seek outside for a part that only cost me $49 and the labor $75 in which Infiniti wanted almost $600. I have been a faithful custome More

by JANETTEJOHNSON2025
Recommend Dealer
No
Employees Worked With
Edson Trujillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
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Jan 26, 2024 -

INFINITI of South Bay responded

Janette, Thank you for your feedback on your experience. Here at INFINITI of South Bay, we provide certified technicians who are expertly trained and OEM parts that maintain your warranty. We hope you will see the value in the service and parts we provide. Carlos Robles Service Manager INFINITI of South Bay

January 14, 2024

The guys in service listened to the issue, understood the whole picture and discussed options. The sales team was open to appraising the car for trade in value. All in all a great experience More

by dstichansky
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

Super great review, thank you! This is the perfect example of how we strive to deliver good service - to be true advisors. I am personally pleased to know that my team listened and then collaborated on your options. It is so good to know that you had a great experience here at INFINITI of South Bay. Thank you for your loyalty and for choosing us. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

January 14, 2024

Good customer service Quick response good customer service and attention to detail Very satisfied and no complaints More

by STEPHENSDIGITAL1
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

Stephen, Thank you for taking the time to leave such a great review. We strive to provide fast, friendly service and to do the job right. You get that when you trust a qualified team of Service Advisors and Certified Technicians to do the job right. Please be sure to check our monthly newsletter and website for service coupons and offers to help with any future maintenance or repair needs. We appreciate your loyalty. Carlos Robles Service Manager INFINITI of South Bay

January 14, 2024

Carlos goes above and beyond to make sure he delivers the best customer service every time I would need something he delivers I always left my vehicle in good hands. His team is trustworthy and reliable. More

by ELEME76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Robles, Jerry Vargas
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Jan 26, 2024 -

INFINITI of South Bay responded

Such a great review, and your trust in us is so much appreciated. I am personally grateful for mentioning me by name and for recognizing the efforts of my team. There is nothing better than a client letting everyone know that you have been trustful and reliable. Thank you for your business, your loyalty, and for being such a wonderful client. Carlos Robles Service Manager INFINITI of South Bay

January 13, 2024

I have used the dealership for all my service in this Infiniti and the one had before. More

by AMYM0309
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

Amy, hello and thank you! It's so great to read your review! We appreciate your loyalty to INFINITI of South Bay, and I will let your service advisor, Jaime, know about your positive feedback. We appreciate your business. Please check your monthly newsletter for sales and service offers, coupons, and discounts! Carlos Robles Service Manager INFINITI of South Bay

January 13, 2024

From the time I purchased my vehicle from SouthBay Infiniti I have had nothing but great experiences at this dealership???? More

by KDELK6512
Recommend Dealer
Yes
Employees Worked With
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Zamora
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

Thank you again for taking the time to let us know how we did and for the awesome 5-STAR review! Our team strives hard each and every day to provide fast, knowledgeable, and friendly service. Your recommendation lets us know that our team is on track! We appreciate your business and your loyalty to us here at INFINITI of South Bay. Thank you! Carlos Robles Service Manager INFINITI of South Bay

January 13, 2024

They always come through for me. I love receiving the service recommendation via text message. More

by kiddrolo
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

You can always count on Edson! Thanks for letting us know that he came through for you. And, thanks for recognizing our new texting technology. We've added this to help communicate with our service clients to keep them better informed during their service visit. Thank you for your review, your recommendation, and your business. Carlos Robles Service Manager INFINITI of South ay

January 13, 2024

It was a straightforward and fair maintenance visit. No surprises or hard sell, or bait-and-switch. More

by OROVISTA1
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

Truth and transparency! Here at INFINITI of South Bay we will advise you of the maintenance and repair needs that are current, and pending. It is our obligation to keep you and your family safe on the road and your vehicle running at a suitable performance level. We will never upsell or recommend services that you do not need. Thank you for recognizing this. We appreciate your review and your business. Thank you! Carlos Robles Service Manager INFINITI of South Bay

January 13, 2024

Jaime Zamora explained what was wrong with my SUV. He even made some suggestions that could help my vehicle. Very attentive,excellent customer service was beyond what I expected. More

by JIMENEZ.YUSMEY
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

Jimenez, Thank you for the awesome 5-STAR review of your experience with your service advisor, Jaime. As advisors, it is our service team's responsibility to communicate in a friendly, thorough and professional way. And in doing so, show transparency and build trust. It is so good to hear that Jaime exceeded your expectations. We will be sure to let him know. Carlos Robles Service Manager INFINITI of South Bay

January 12, 2024

Quick, efficient and fair Listened to my concerns, Edson demonstrated excellent customer service and effort More

by BIGRON13
Recommend Dealer
Yes
Employees Worked With
Edson Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edson Trujillo
Report | Print
Jan 26, 2024 -

INFINITI of South Bay responded

Thank you for the great feedback on your experience with your service advisor, Edson. It is good to know that he listened, was efficient, and fair. These are all the qualities that make a long-term relationship. We appreciate your loyalty and look forward to servicing your maintenance and repair needs for years to come. Please remember to check our website for monthly service coupons, as they are updated monthly. Carlos Robles Service Manager INFINITI of South Bay

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