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INFINITI of South Bay - Service Center
Torrance, CA
1,448 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,448 Reviews of INFINITI of South Bay - Service Center
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August 01, 2023
The dealer ship is very clean. People are very professional and knowledgeable and kind helpful. People are very professional and knowledgeable and kind helpful. More
by muniqueen43
Verified Customer
July 25, 2023
Cost way too much for service charges. I can’t afford you anymore. Been with you sense 2008!!! I can’t afford you anymore. Been with you sense 2008!!! More
by dmoses2713
July 12, 2023
I like them. Service is good and timely. So far everything they have fixed or serviced has been good. Service is good and timely. So far everything they have fixed or serviced has been good. More
by REDONDOJOHN
July 06, 2023
I am a pleased loyal costumer to South Bay Infiniti! Edson & his team always take care of my vehicle & all of my concerns. 10/10 for the excellent & amazing service! Edson & his team always take care of my vehicle & all of my concerns. 10/10 for the excellent & amazing service! More
by SPONCE2000
Employees Worked With
June 29, 2023
I don't ever feel good after spending money for service at this dealership. In my experience, the customer service is just sub par. My recent service experience was with Jaime from the intital introducti at this dealership. In my experience, the customer service is just sub par. My recent service experience was with Jaime from the intital introduction of him coming to my car all the way to the end, it was just blah, no smile, or any bit of extra kindess, just very matter-of-fact. I will be fair, he was not rude, but not at all pleasant. He asked me what I needed, and I told him what I thought, but I'm not a service advisor, he did not check my mileage (as most have done in the past) or say what I might need, I had to ask about a service based on the mileage I had, then he told me what maintenance was due and the cost. Once my service was completed, I received the text message with the results of my mutli-point inspection where a few things were listed as Critical, but he did not come talk to me, by the time I read though the analysis my car was already out front. I do not understand how if I have items listed as Critical, why he wouldn't talk to me about them or even give me the option to get it done the same day, my car was already out front. I asked about a loaner if I wanted to get them items taken care of same day and he pretty much brushed me off and said even though they were listed as Critical that it was just maintenance. Just very displeased with the customer service. More
by MIKACUTIE
Employees Worked With
June 28, 2023
The facility is always clean and neat. The employees are always extremely helpful, friendly and knowledgeable about any concerns i may have. The service is swift and thorough. I love this The employees are always extremely helpful, friendly and knowledgeable about any concerns i may have. The service is swift and thorough. I love this dealership because they provide all my auto needs and they do it with a smile More
by SEXXYDLT@yahoo.com
June 26, 2023
I have always been satisfied with the automotive service that I receive at Infiniti Southbay that I receive at Infiniti Southbay More
by JUST2AGREE
June 23, 2023
Excellent and fast service. Easy substitute vehicle. Excellent work on vehicle. Highly recommend. Excellent service manager. Easy substitute vehicle. Excellent work on vehicle. Highly recommend. Excellent service manager. More
by JUNEDJOHNSON
Employees Worked With
June 21, 2023
Edson was fantastic! He took care of me right away, this was my first time at the southbay location and it was a very good experience. He took care of me right away, this was my first time at the southbay location and it was a very good experience. More
by LUPITA0
Employees Worked With
