INFINITI of South Bay - Service Center

INFINITI of South Bay responded

Thanks for letting us know that everything went smoothly on your recent service visit to INFINITI of South Bay. If you ever have an issue or concern, then please work with us while at the dealership so that we can work together towards a solution. Thank you for choosing INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Danyel, We are so pleased that we could take care of you so quickly! At INFINITI of South Bay, we like it to be easy for our clients to do business with us; that's what we call the INFINITI of South Bay way! Thanks for calling out Jerry by name; we will share your accolades with him and in front of the team during our weekly staff meeting. We appreciate your business! Oh, and please remember to check our website for service specials and offers as we update them monthly. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Shanita, Thank you for bringing this to our attention, I'm not sure how this was overlooked. We will look into this immediately. Please know that the best way to follow-up is to call either me or your service advisor at 310-325-5555. Thank you for your patience as we work to address your concern. Carlos Robles Service Advisor INFINITI of South Bay

INFINITI of South Bay responded

Hey Will, Thanks for the great review of our service team and your experience at INFINITI of South Bay. Friendly, fast, quick, and accurate are all fantastic accolades to hear! We appreciate your kindness, your business, and your loyalty. Thanks for being such a great customer! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Joel, Who doesn't love a great review like this? AMAZING! Thank you soooo much for shouting out that my service team did an excellent job during your visit to INFINITI of South Bay. They will be excited to hear your accolades and will value that you would recommend them to anyone! It's great to have such wonderful clients like you, thank you for your patronage, it is greatly appreciated. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Jason, We greatly appreciate your review and your 5-STAR rating of your service with us at INFINITI of South Bay. You are in great hands with our top Service Advisor Edson and we thank you for the feedback that he has been fast and responsive. Keeping your vehicle in efficient and safe running condition is our commitment to you. Our technicians and advisors will only recommend service and maintenance in-line with this goal. Please check our service specials page for discounts and promotions to allow us to help contribute to the continued maintenance of your vehicle. Carlos Robles Service Manger INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to provide feedback on your visit. Our INFINITI Express Service program is designed to get you in and out quickly while providing the same expert service you’ve come to expect. And best of all, no appointments are necessary, so you can stop by at your convenience. Express Service is offered for 1) oil and filter changes, 2) tire rotations, 3) wiper blade replacement, 4) battery service, 5) air and cabin filter service and 6) some scheduled maintenance services. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Linda, This is so nice of you to leave such an amazing review of your sales experience with my sales team, you are most appreciated. It is great to learn that they made your transaction fast and easy! At INFINITI of South Bay we're about "EASY", it's the INFINITI of South Bay way! And thank you for calling-out Victor, Larry and Miles by name. We will be sure to recognize them in our Monday morning team meeting. We look forward to all the friends and family you'll be sending our way! Thank you so much. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

We provide an estimate of the cost of every repair in advance of service, so we are concerned that the cost exceeded your expectations. Our team should have communicated with you in advance and we apologize if this did not happen. Please know that we shop our competition monthly to ensure that we are in-line with current repair prices. Also please understand that we are going to be more expensive than the repair center on the corner. This is because our technicians are certified and INFNITI trained. Often you'll save money with us because we can diagnose and repair the issue better and faster than a tech that is not trained on the INFINITI brand. Also, if cost is a concern, please remember to check-out our website for monthly service specials. Thank you for your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Yavrine, We appreciate your business and thank you for the detailed review of your service experience with us here at INFINITI of South Bay. I'm pleased to know that my team was accommodating, responsive and timely... in fact, these are the main points of all of our training in an effort to deliver exceptional client service. If there is ever anything that we could do better, please let us know and we will make it right. Thank you. Carlos Robles Service Manager INFINITI of South Bay